116alanisv
Google
DO NOT GO TO THIS HOTEL OR THE APARTMENTS!!!!||We arrived at the check in and given our room key, then had to walk 10 minutes down the road to get to our apartment. Once arriving at our apartment, we walked in and there were still 2 cleaners in the room. They seemed to be very chaotic and throwing stuff around and asked us to wait outside for 5 minutes. ||Once they gave us the green light to go inside. Stepping into the apartment, you got hit with an awful smell. The stairs were damaged and dirty. The floor in the rooms looked as though they had been collecting dust for months, maybe even years. Intertwined in the dust, under the bed, were dirty socks (around 8 of them to be exact), gel, food wrappers and dirty tissues. This is DISGUSTING. ||After seeing a state I have never once seen before in an apartment/hotel, I decided to look around more. Looking in the bathroom, there was mould on the walls and random stains in the shower. The bin in the kitchen was falling apart and we found that this is where the revolting smell was coming from. After removing the bin liner, there was mouldy food and empty food wrappers underneath. ||I immediately called the receptionist and explained what was discovered. She apologised but also responded in a way that suggests that these complaints happen a lot. I was then asked to walk back to the check in to ‘sort this out’. The lack of attentiveness was appalling, It felt as though she didn’t care at all. She mentioned she spoke to the manager, however, the manager never came out to speak about the situation, nor did they apologise. ||Truly the WORST experience ever. ||Please please please do not book this hotel unless you want an illness or bedbugs.