D & B
Google
We had a great stay of 11 nights. We find the area very safe even at night. The room is on 1/F, it is a 1-category upgrade from our Deluxe Room, it is facing the Theatre and main road but it is quiet, staff even took us to have a look first to make sure we like it, Sat night though seems to have just a bit more traffic, the bed is very comfortable, the heating is just right and we never fell hot and dry inside. There is plenty of clothes hanging spaces, the wardrobe sliding doors were very stiff and the phone cable was disconnected but were fixed after reporting. The bathroom has a great shower with good pressure. Lots of lights in the room, it is suitable for reading. Fridge mini bar replenished everyday with drinks and chocolates. Lots of bottled water supplied. Slippers and bathrobes will be supplied if asked. No toothpaste, toothbrush but I guess will be supplied if asked. We never heard noises outside the door or the rooms next to ours but we heard noises like dropping of heavy objects from above once or twice, possibly the roofs and floors have less insulation. There is a very convenient messaging link that can be used to communicate with staff (the reason to use it in the beginning was due to the phone not connected but later found out to be a great way than calling) and the staff are all so efficient in answering all requests. The Bar at the hotel is not just a bar that serves drinks and chips or cakes, it has a small menu of tasty food and an extensive liquor menu and a small wine menu. All the foods tried are very tasty, the house wines are good value, it can get really busy near pre theatre times. We never try Apron the Michelin star restaurant because it is always close when we want to dine there, I guess the Bar food is from the same kitchen as Apron, just without the white tablecloth and the Michelin star service, we are happy with the Bar very much. We walked most of the time to Innere Stadt, there is a 4A bus just across the road or 71 tram about 8 min from the hotel, there is no Metro station nearby, the closest one is at Stadtpark about 15 min walk. We found the room cleaning always miss the dust balls under the TV, and we can see it took them several days to clean some long hair left (not ours) in the bathroom, and they never will report any hardware problems such as the sliding door and the phone cable issues and we have to follow up ourselves, and after several days, some small towels will be added to the bathroom sink; so these are all about the service consistency that need to be looked at. When a tray of masks in nice bags, creams.. was placed on our bed, it was accompanied by a menu of some chargeable items and we found it very confusing whether the items in the tray are complimentary or not, it is better not to have the chargeable item menu placed in the tray to avoid confusion and our comment was reported and responded by the staff accordingly. We had a great time staying at the hotel.