An S
Google
The hotel is located on a quieter side of Shinjuku, which I appreciated. The bed was comfortable, though like most hotels in Japan, the room itself was quite small - no surprises there.
The 2 stars rating is almost entirely due to the young male front desk staff member working around 1:30pm. Customer service was basically nonexistent. He gave off the strong impression that helping guests was a personal inconvenience and that he’d rather be anywhere else but there. A smile, some basic engagement, or even minimal effort would’ve gone a long way.
I hope management addresses this through proper retraining, as the service fell well below expectations.