Hotel Amàre Marbella

Our stay here was deeply disappointing, and I would strongly advise other travellers to think twice before booking. We reserved a premium “Oh là là The One” category room based on the photos and description on the hotel’s own website. The reality was nothing like what was advertised — completely different layout, view, and finish. When we raised this immediately at reception, the response was defensive rather than helpful. We were told we could leave “if we wanted,” but that no refund would be made for the price difference. After a long journey, we felt backed into a corner and stayed — hardly the 5-star service one expects. Management’s tone throughout was patronising. They later offered a “free dinner” and to waive parking fees (which we hadn’t even been told existed) as supposed goodwill gestures — gestures that came across more as a way to silence complaints than to resolve them. There was no genuine sense of accountability, only excuses about “representative photos.” A hotel of this price and brand should understand that transparency and empathy matter far more than empty gestures. What should have been a special and relaxing stay turned into a stressful experience handled with complete indifference. We travel frequently and rarely leave negative reviews, but this one is deserved. Misrepresentation, poor customer service, and an attitude that treats guests like they’re the problem — not the paying customers — are unacceptable.

We stayed for a week in November. This is a top class hotel with many things going for it despite the “towels”. It’s a large but well run hotel with a good staff in a great position in Marbella. The breakfast is outstanding and yes sometimes we had to queue but it was worth it. A couple of minor quibbles - the room needed more storage space having a small wardrobe area with 2 drawers and the lifts can get busy. Nevertheless I would happily return !

Nice clean and pleasant hotel. Ruined by the atrocious service at the bar. Possibly the worst ever experienced. No management. Staff disinterested. Table buzzer service on each table that doesn't work so you are left waiting for nothing for twenty minutes. When mentioned at bar two nights in a row they don't even apologise or care. You have to order at the bar..and wait there to collect your own drinks because it will take 30 mins to receive them. About 10 people in the bar and they still can't do this. Totally turns you off the idea of going to the bar as staff are clueless. 25 minutes to get a drink on first night. Second night we gave up and went elsewhere. Never once saw a manager. If going there. Please do not use the table buzzer as they do not work. Even asking for an ashtray.. They forget and walk off. There is a serious management problem here. Complaint made in hotel too as it was such a disgraceful experience..sad to see they hire people with no training.

I recently stayed at Amàre Hotel, and I can honestly say it was one of the best hotel experiences I’ve had. From the moment I arrived, the atmosphere was warm, welcoming, and full of positive energy. The hotel itself is beautiful modern, clean, and thoughtfully designed, with a wonderful balance between comfort and style. But what truly made my stay unforgettable was the incredible service, especially from a waiter named Toni. Toni went above and beyond in every possible way. Throughout my stay, he was kind, attentive, and genuinely caring. He took the time to help me with directions around the city, gave me great recommendations for restaurants and local attractions, and even checked in later to see how everything went. His suggestions were spot on and helped me make the most of my time in the area. What stood out the most, though, was how compassionate he was when I had a small accident and fell over. Toni didn’t hesitate for a second he came over immediately to help, made sure I was okay, and even offered to bring me some water and check if I needed medical assistance. That level of care and professionalism is something you don’t see every day, and it left a lasting impression. It’s rare to meet someone in hospitality who truly embodies what great service is all about, but Toni absolutely does. He made me feel comfortable, valued, and looked after the entire time. It’s staff like him that make hotels like Amàre stand out from the rest. To the management: please recognize Toni for his outstanding attitude and dedication. He is a real asset to your team! Overall, I highly recommend Amàre Hotel to anyone looking for a wonderful stay with exceptional service. I’ll definitely be coming back and I’ll be sure to say hello to Toni when I do!

Just back from a 3 night stay at Amare Beach resort and although the weather wasn't great the hotel was wonderful. The pool area layout allowed us to shelter from rain whilst still enjoying the temperatures. Great location and a stone throw away from the Amàre beach club. Although we only booked bed and breakfast, we ate evening meals here too, such was the quality of both food and service. Highly recommend this hotel, we will definitely be returning in 2026!

Amare Beach resort was wonderful. Great location steps from the old town and on the beach. The accommodations were excellent and the service even better. We enjoy nice things and nice accommodations and this place met our standard. If you’re frugal, this isn’t the place for you but it is competitively priced for what you get.

Our stay at this beachfront hotel in Marbella was nothing short of amazing. The location is perfect, right on the beach and just a short walk from the beautiful Old Town. The staff went above and beyond in every area – at the reception, by the pool and beach, and especially in the restaurant, where the team truly went out of their way to create a flawless dining experience. The entire property is immaculate and very well maintained. The food was exceptional, with an impressive variety and top quality that turned every meal into a highlight. Combined with the unique Mediterranean atmosphere, the hotel offers both elegance and warmth, making it the ideal place to relax and enjoy Marbella. Simply put, this is *the place to be* if you want the perfect mix of beachside luxury and authentic charm. Without a doubt, this hotel fully deserves its 5 stars!

Tourist trap – 5 stars gone wrong Quite the opposite of the hotel I stayed at the night before, where the service was absolutely outstanding. Here, unfortunately, the experience was deeply disappointing. Even before arrival, I received more than ten promotional emails pushing me to prepay for extras, but a simple request about late check-out went unanswered. Upon arrival, no help with our luggage – the concierge apparently “did not see us.” The room setup was misleading: whether you book twin beds or a double bed makes no difference – the only change is how the sheets are tucked. In fact, there isn’t even enough space for true twin beds. The quality of bedding, towels, and linens was far below 5-star standards – thin, cheap, and in some cases with stains. Honestly, even a Motel One offers better quality and service. The only redeeming factor was the view. Breakfast was another low point: long queues just to enter the dining room, and again for basic items like eggs. After we had complained, for example at the reception, or the pool bar, the staff showed an unprofessional attitude – chewing gum, rolling their eyes, and blaming guests instead of offering solutions. All in all, countless small details proved that management has little interest in genuine hospitality. Definitely not worth the 5-star label – a classic tourist trap.