Felix Maximilian
Google
Tourist trap – 5 stars gone wrong
Quite the opposite of the hotel I stayed at the night before, where the service was absolutely outstanding. Here, unfortunately, the experience was deeply disappointing.
Even before arrival, I received more than ten promotional emails pushing me to prepay for extras, but a simple request about late check-out went unanswered. Upon arrival, no help with our luggage – the concierge apparently “did not see us.”
The room setup was misleading: whether you book twin beds or a double bed makes no difference – the only change is how the sheets are tucked. In fact, there isn’t even enough space for true twin beds.
The quality of bedding, towels, and linens was far below 5-star standards – thin, cheap, and in some cases with stains. Honestly, even a Motel One offers better quality and service. The only redeeming factor was the view.
Breakfast was another low point: long queues just to enter the dining room, and again for basic items like eggs.
After we had complained, for example at the reception, or the pool bar, the staff showed an unprofessional attitude – chewing gum, rolling their eyes, and blaming guests instead of offering solutions.
All in all, countless small details proved that management has little interest in genuine hospitality. Definitely not worth the 5-star label – a classic tourist trap.