Hotel Amsterdam Inn

The location of the hotel is excellent, however the room was lacking numerous equipment. There was no bin in the room, no sockets near the beds, no wardrobe, no bedside tables and no bedside lamps. The towels, even though we were assured that they are changed every day, they were only changed once, and we had to go to the reception ourselves to request a fresh ones. Might as well be a hostel. Two stars-one for the location and one for the friendly staff. No lift

Steep stairs, no lift. Room not cleaned. No clean towels. Awful noise. Old and battered. One curtain wouldn't close. Mirror broken. Poor value for money. Windows rotten. Pipes all over the place. Holes in walls where pictures had been taken down. Worst place I've ever stayed in.

The place has a lot of positive aspects to offer. Everything was functioning well during my stay, and the staff was exceptionally friendly and accommodating. The location is very convenient, making it easy to explore the area. The rooms were well-appointed, and the beds were soft and comfortable, contributing to a pleasant experience.

THEFT!! Our stay at this hotel was a complete nightmare from the very beginning. We were placed on the top floor of the back building, accessible only via extremely steep and narrow stairs. It was exhausting to carry our luggage up there—my friend even broke her nail painfully in the process. The toilets were in unacceptable condition—they were dirty, and the trash bins were overflowing. The beds were small and uncomfortable, and the bunk bed was dangerously unstable. My friend had to sleep on the top bunk, literally praying it wouldn’t collapse. But the worst part of our stay was THEFT. My friend accidentally left her AirPods on her bed. When we realized and checked the Find My app, we saw they were still in the hotel. We rushed back around 4 PM, only to see the AirPods were suddenly moving... and playing music in a park across the river. The new guests in our room were very kind and had no idea. The only remaining person with access was the cleaning staff. The man at the reception was extremely helpful—he called and messaged the cleaner multiple times and kept us informed. Meanwhile, we went to the police and filed a report—thankfully, since my friend is a Dutch resident, they took it seriously. Eventually, the AirPods were returned—but not without costing us a whole afternoon. The cleaner who returned them (a young black man) shamelessly walked in, slapped the receptionist on the shoulder, and left as if nothing had happened. I’ve never witnessed anything like this in my life. I sincerely hope the hotel took proper action. However, judging by how casual and friendly he still seemed with the staff, we doubt anything has changed. I guess he assumed we were tourists and wouldn't bother pursuing it. Needless to say, I will never step foot near this place again. If you still insist on staying here, NEVER leave your belongings in the room unless you don’t care about seeing them again.

Avoid this hotel. Rooms are shabby and outdated. The bed in our room was held up by a wooden beam underneath so it wobbled the entire time. The tv was broken as well as the soap dispenser. Just all over poor quality for the price. Definitely some better options in leidseplein for accom.

The place is a very expensive shithole. Don't stay there. Below is what you get for 160€. Dirty beds, extremely dirty furniture. Holes in the walls, 100 year old paint on the walls. A piece of wood to keep the window open What a nightmare !

Hotel Amsterdam Inn….booked through Booking.com….||||I had submitted a complaint to Booking.com, regarding my awful experience of this place and had requested a refund and this was for the actual total amount of £500-€580.26, that I paid for their mis-selling of this, so called hotel, namely, Hotel Amsterdam Inn. ||As I had already given a full account to Booking.com with some photographic evidence included of our recent and most unbelievable poor experience of enduring the worst 3 night stay ever, in this so called hotel and to, what I can only describe as absolutely deplorable and shocking to have seen what we had paid over the top for. I’m disappointed and feel that Booking.com should have honoured a FULL refund to me as I would never have booked had it not been for their mis-selling of what I can only describe the most dirtiest, smelliest and poorest quality establishment, and in my opinion, this place is not even fit to be classed as a hostel! Cracked window pane, Curtains hanging off, dirty towels, curtains, bedding, filthy shower with no lock. Sparse facilities for tea/coffee. Poor quality flimsy beds that were not comfortable at all, no bedside lockers or shelving, no low lights/lamps(just a dull ceiling light).||Can I also advise, that having further researched the previous reviews (Trip Advisor), as attached. I was horrified to read of the many other misled customers experiences like ours, including a previous guest’s experience of bed bugs/bites??? ||It is an injustice to my family and the other fellow tourists that are wanting to visit beautiful Amsterdam; to have been and continue to to be misled/mis-sold such a smelly, filthy and disgusting so-called hotel and at exorbitant price!||Booking.com needs to do the honourable thing and remove this hotel from their website immediately!! AVOID booking this place!!!||My previous and quite recent hotel booking also with Booking.com 4471925380 had also caused me great stress as I had been subjected to some sort of scam that both the hotel and Booking.com denied being responsible for.||I just couldn’t believe that I’d been let down again by Booking.com and they handled both my complaints in this most unfair and disappointing way, and I have just checked their website and it appears now that Booking.com no longer has my review showing, of this hotel, and this was and is a true and honest account of our experience there? Is this really an acceptable service for the huge amount of money that Booking.com makes from us customers?||(See photos attached and in particular of what was advertised by Booking.com, compared to what we actually were allocated at this place, was a total disgrace!)

My friend and I stayed here and it wasn't too bad. The view was stunning with the canal view and for the money- it wasn't bad. We did have to get to the second floor for the room and ya have to be prepared for the steep stairs to get there. The room was tidy, clean and a great base to use getting to central and most places. I'll be going back again.