Hôtel & Apartments Kirchbühl, The Originals Collection

What a lovely hotel! We stayed only one night while walking the Via Alpina, arriving from Meiringen and unfortunately it started to rain as we approached Grindelwald.|No problem, we had a lovely hotel booked and the rain just meant we ate in the hotel that evening rather than exploring the village. That was a real joy. The staff all wear traditional dress which maybe old fashioned but we liked it. |The room was lovely, very well appointed with good facilities. The hotel has two restaurants catering for all tastes. The breakfast was just excellent.|We would highly recommend the Hotel Kirchbühl.

Good choice for great views in an area of spectacular views. Choice of hotel or apartment accommodation, with rooms and apartments of various sizes. Good for families and those with young children. Clean mountain air and lots of outdoor activities. Plenty of hiking trails and reasonable climbing. Reasonable pricing, particularly in the off season.

We had a fabulous five-night stay in this beautiful hotel. There was absolutely nothing that could be faulted. Vera and her team pay attention to every small detail to make your stay outstanding. Immaculately clean, fabulous food and outstanding views. Its short distance from the centre of the very busy village ensures more peace than if you stay amongst the hustle and bustle of Grindelwald. We can't wait to come back next year, when hopefully the Eiger will be in a better mood and allow my husband to climb it!!|Thank you to everyone at Kirchbühl.

Maybe we had bad luck but our room was very small. We weren’t able to open 2 normal sized suitcases at the same time as there was only one place to do this. Pretty steep up hill back from the town centre. Room was very warm and the pillows were very low and soft. Shower was good and breakfast was good too.

Nice room with an incredible view of the mountains and town of Grindelwald below. The food was excellent (both dinner and breakfast). The staff went above and beyond: I left my reading glasses in my room, but didn't realize this until the next night. When I called the hotel, they found the glasses, and a woman volunteered to take them to the hotel in Interlaken where I would be 2 nights later. I'm so grateful!

This hotel is good for locals not for foreign travelers. Just take a look at how the owner responds to those low-star reviews on this page — that alone should be a red flag. As someone who has traveled extensively across Europe, the US, Asia, and the Middle East, this was by far our worst experience. Some good things: - room was cozy, clean, and well-kept considering how long ago this hotel was built, with a large balcony. - The views from the balcony and the restaurant downstairs were genuinely beautiful. We enjoyed the peaceful view. Location is indeed far from the station but the view it offers worth the distance. Bad: - The service was terrible. Suggest everyone read through the low-star reviews on this page before you make a reservation — especially the owner’s responses - JUST CHECK IT OUT. The defensiveness and hostility toward guests who leave honest feedback is unbelievable. To the owner: You and your family seriously need to stop trying to “educate” your guests — especially in such a passive-aggressive tone. You are in no position to lecture anyone, least of all paying customers. - The staff overall were completely unprofessional — rude, dismissive, and lacking even the most basic sense of hospitality. That said, I want to acknowledge that there were a few younger staff members, likely in their 20s, who stood out in a positive way: one girl with very short hair, another with long braided hair and a young man who genuinely tried to be helpful and friendly. Unfortunately, the rest of the staff — especially the more senior ones — were shockingly rude and completely uninterested in guest experience. - We felt completely ignored during both dinner and breakfast. While other tables were constantly being checked on — offered fresh plates, and warmly thanked when they left — we were treated like we didn’t exist. The only person who approached us did so just to ask if we were “almost finished” because they were closing. To the Owner: Do yourself a real favor — go visit an actual 4-star hotel. Look at how hotels around the world treat their guests. Your refusal to acknowledge basic standards of hospitality will eventually shut this place down. And no, not everything can be brushed off as “cultural differences” — the problem here is clearly a lack of basic manners and respect.

Three nights here and we felt as if we had been on vacation for much longer. The Brawand family and their competent and friendly staff made sure we had everything we needed to relax and enjoy. |The rooms are pleasantly designed in an alpine theme, well-appointed with plenty of closet and storage space – including extra hangars and hooks – as well as seating both inside and on the balcony which overlooked the mountain panorama. |The personnel were very helpful and provided us with tips that let us enjoy our stay even more. On their advice, we took advantage of the complementary cake and pastry buffet each afternoon. We didn’t even know we needed a delicious and sweet break until we tried it!|We also took the opportunity to dive into their culinary offerings. With so many choices available, we selected options from the Marmite menu. It was the perfect way to indulge and celebrate.

This stay may be the best experience I have had on this earth (up to now😜). Contact with the hotel was a breeze, from the driver picking us up to giving us a tour, and the hotel workers were super friendly before we even settled into our apartment. The views from our balcony were stunning, and the room was super clean. We had a great stay at Hôtel & Apartments Kirchbühl and would return whenever we visit Switzerland again.

Very nice hotel with excellent views. Traditional Hilty Stubli restaurant inside has some of the finest fondue I've ever had.

We are staying at the Kirchbuhl Hotel and Apartment complex and found the Hotel Restaurant to be an extremely pleasant surprise. The restaurant is high above the town away from crowds, with a magnificent and unrestricted view of the Eiger and Schreckhorn massifs right in your face. Dining on the quiet outside patio for summer dinners is the epitome of the Switzerland experience. The staff is extremely pleasant, specially the good-humored bartender of four years' tenure who had never made a manhattan, but eminently succeeded ("I have a good book!"). The restaurant is architecturally designed and makes great use of the dramatic site. The menu is diverse and our party of four was most satisfied with the dish preparation. Two of us made a return visit and had the identical pleasant experience. A place well worth returning to. E. C. Moore

Experience and food was very good but the main waiter was an absolute jerk. We had eaten here earlier in the week and enjoyed it so we returned for a second time. When we place our order The language barrier was a bit of an issue and when they delivered food 4 of the 6 were correct the other 2 was not what we ordered. He became extremely defensive and insisted we were wrong. He brought the correct meals but charged us for both and would not take off the bill. We had to pay for food we did not receive. He did not have the nerve to address it with us. Sending a young waitress out to deliver the check and to inform us we had to pay. When we requested to see him he refused.