Hôtel & Apartments Kirchbühl, The Originals Collection

Simply an amazing experience. Best views from a hotel I’ve ever seen. The rooms are lovely and feel like home. The staff is fantastic and always willing to help. The owners are helpful every day and put on a special torch walk on Christmas Eve. They even had real candles on their Christmas tree and the owner and staff played some music during dinner service. Food is outstanding and lovely choices daily. I can’t recommend this hotel enough. Truly a lifetime memorable experience.

I procrastinated nearly 5 months writing this review. The good news is that the wonderful memories of this exceptional hotel have not faded. I cannot say enough wonderful things about the Hotel Kirchbühl! From the location, to the service, to the accommodations, to the personality of the place: 5 stars all around. I am grateful to a dear Swiss friend of mine for recommending it. The views from our room were nothing short of spectacular. The location, about 15 minutes walk uphill from the downtown, gets you out of the sea of tourists and souvenir shops and into the peace of the green hills. We called the hotel and asked for a ride from the station (the shuttle was mentioned in our booking confirmation, I believe). The van came straight down for us, saving us lugging bags up the hill. For the rest of the 4 days we were there, we enjoyed the refreshing walk to and from the hotel. The afternoon we arrived (in mid September 2025), we hiked straight out the front door and explored the immediate area. We found wildflowers, stunning mountain vistas, picturesque chalets, and two independent dairy farms with self-serve cheese kiosks and proud displays of the bells of championship cows and photos of family members. The service at the hotel was excellent. It is a family-run operation that employs many young people from other countries during the summer high season. We so enjoyed interacting with one young Polish woman who served our dinner that we invited her to stay with us if ever she reached California. The hotel's main restaurant, La Marmite, serves locals as well as the hotel guests and is considered one of the best restaurants in Grindelwald. Five months later, and I still remember the venison tartare -- scrumptious! The food was so satisfying, we ate at La Marmite three of our four nights and in the hotel's other restaurant the fourth night. The salad bar was exceptional. I am still planning to write a separate letter to the owners to ask for their celeriac remoulade recipe. I have been trying to recreate it at home to no avail. The desserts...what can I say? So delicious and irresistible. One thing we learned, a little too late, is that you can ask for a half portion of some of the mains. Evidently, many of the older locals do that. One night, the pace of dinner service was a little too slow even by European standards; they seemed short of staff that night. The couple who own the hotel were both helping out and looked terribly busy. It was still a wonderful dinner. Overall, through four breakfasts and dinners, the service was efficient and outstanding. Service elsewhere in the hotel was also excellent. We were always greeted promptly and were given the help we needed when we visited the front desk (e.g. for maps or advice). We enjoyed the cake buffet one afternoon on the terrace and had good service there as well. The room -- oh, the room!! What a treasure. It must have been the best room in the house. It had a wrap around balcony and windows on two sides. It was very spacious with a large bathroom and separate toilet room. The closet had maybe 20 hangers. It is a pet peeve of mine when a hotel doesn't offer enough hangers! There were also hooks on the wall for coats, robes, and other clothes or belongings. I *adore* hotel rooms with hooks. There were two places to set our rolling suitcases and there were all the usual amenities one would expect. The bed was very comfortable and we enjoyed hearing the distant music of cowbells. The Kirchbühl is a Swiss hotel with Swiss traditions and Swiss owners. It doesn't feel bland and corporate and impersonal like so many chain hotels feel. It feels Swiss and family-run, and is both authentic and charming.

I have been coming here the last couple years to ski. I love this hotel, the accommodations, its location, the owners and staff... all of it! The property is a few minutes' walk into town (grocery store has it all if you are staying in the apartments), but the buses run on time and pickup in front of the hotel and drop off at various locations in town, including the ski lifts (subject to hours of operation). They will also facilitate getting you to and from the train station on check-in/checkout days. Would highly recommend staying here.

What a lovely hotel! We stayed only one night while walking the Via Alpina, arriving from Meiringen and unfortunately it started to rain as we approached Grindelwald.|No problem, we had a lovely hotel booked and the rain just meant we ate in the hotel that evening rather than exploring the village. That was a real joy. The staff all wear traditional dress which maybe old fashioned but we liked it. |The room was lovely, very well appointed with good facilities. The hotel has two restaurants catering for all tastes. The breakfast was just excellent.|We would highly recommend the Hotel Kirchbühl.

Very Beautiful Hotel. Amazing location, grand views and close proximity to Grindelwald Village. Nice blend of traditional and modern elements, super clean. Friendly Staff. Would definitely recommend for a relaxed stay in Grindelwald.

Good choice for great views in an area of spectacular views. Choice of hotel or apartment accommodation, with rooms and apartments of various sizes. Good for families and those with young children. Clean mountain air and lots of outdoor activities. Plenty of hiking trails and reasonable climbing. Reasonable pricing, particularly in the off season.

This hotel is good for locals not for foreign travelers. Just take a look at how the owner responds to those low-star reviews on this page — that alone should be a red flag. As someone who has traveled extensively across Europe, the US, Asia, and the Middle East, this was by far our worst experience. Some good things: - room was cozy, clean, and well-kept considering how long ago this hotel was built, with a large balcony. - The views from the balcony and the restaurant downstairs were genuinely beautiful. We enjoyed the peaceful view. Location is indeed far from the station but the view it offers worth the distance. Bad: - The service was terrible. Suggest everyone read through the low-star reviews on this page before you make a reservation — especially the owner’s responses - JUST CHECK IT OUT. The defensiveness and hostility toward guests who leave honest feedback is unbelievable. To the owner: You and your family seriously need to stop trying to “educate” your guests — especially in such a passive-aggressive tone. You are in no position to lecture anyone, least of all paying customers. - The staff overall were completely unprofessional — rude, dismissive, and lacking even the most basic sense of hospitality. That said, I want to acknowledge that there were a few younger staff members, likely in their 20s, who stood out in a positive way: one girl with very short hair, another with long braided hair and a young man who genuinely tried to be helpful and friendly. Unfortunately, the rest of the staff — especially the more senior ones — were shockingly rude and completely uninterested in guest experience. - We felt completely ignored during both dinner and breakfast. While other tables were constantly being checked on — offered fresh plates, and warmly thanked when they left — we were treated like we didn’t exist. The only person who approached us did so just to ask if we were “almost finished” because they were closing. To the Owner: Do yourself a real favor — go visit an actual 4-star hotel. Look at how hotels around the world treat their guests. Your refusal to acknowledge basic standards of hospitality will eventually shut this place down. And no, not everything can be brushed off as “cultural differences” — the problem here is clearly a lack of basic manners and respect.

We had a fabulous five-night stay in this beautiful hotel. There was absolutely nothing that could be faulted. Vera and her team pay attention to every small detail to make your stay outstanding. Immaculately clean, fabulous food and outstanding views. Its short distance from the centre of the very busy village ensures more peace than if you stay amongst the hustle and bustle of Grindelwald. We can't wait to come back next year, when hopefully the Eiger will be in a better mood and allow my husband to climb it!!|Thank you to everyone at Kirchbühl.

Very nice hotel with excellent views. Traditional Hilty Stubli restaurant inside has some of the finest fondue I've ever had.

We are staying at the Kirchbuhl Hotel and Apartment complex and found the Hotel Restaurant to be an extremely pleasant surprise. The restaurant is high above the town away from crowds, with a magnificent and unrestricted view of the Eiger and Schreckhorn massifs right in your face. Dining on the quiet outside patio for summer dinners is the epitome of the Switzerland experience. The staff is extremely pleasant, specially the good-humored bartender of four years' tenure who had never made a manhattan, but eminently succeeded ("I have a good book!"). The restaurant is architecturally designed and makes great use of the dramatic site. The menu is diverse and our party of four was most satisfied with the dish preparation. Two of us made a return visit and had the identical pleasant experience. A place well worth returning to. E. C. Moore

Experience and food was very good but the main waiter was an absolute jerk. We had eaten here earlier in the week and enjoyed it so we returned for a second time. When we place our order The language barrier was a bit of an issue and when they delivered food 4 of the 6 were correct the other 2 was not what we ordered. He became extremely defensive and insisted we were wrong. He brought the correct meals but charged us for both and would not take off the bill. We had to pay for food we did not receive. He did not have the nerve to address it with us. Sending a young waitress out to deliver the check and to inform us we had to pay. When we requested to see him he refused.