Nayima Urooj
Google
While checking out, I poured a glass of water from the breakfast bar (my breakfast was included in the price), but the lady with short/bob haircut made a very rude comment about me taking a glass of water, mainly because I look different from others; I take hijaab/scarf on head. While everyone was having breakfast freely, she was pointing me out rudely only for taking water. I don’t really understand why. When I asked her what’s wrong with me taking water in glass, she didn’t listen to my question, made a very un-kind face, rolled her eyes and left. That made me feel very sad & looked upon.
I hope they understand that these gestures can really effect their customer service in a way that I would never book this hotel ever again.