Hotel & Spa Doña Urraca

Booked a spa day for our anniversary and Patricia the “manager” double booked us, didn’t apologize and was really rude to us and actually blamed us. Imagine that when we just tried to do something nice. Ruined our anniversary.

The spa double booked us for our anniversary which ruined our plans for the day. Despite confirmation, paying in full ahead of time, they still managed to double book. ||They made no attempt to accommodate us and actually tried to get us to do something we hadn't paid for in attempt to hide the double booking. ||The staff were rude, unapologetic and refused to do anything to help.

We held a after wedding party brunch. The brunch menu was very extensive and delicious. They had 10 diferente plates , fresh juices, fresh fruit station , egg station with fresh egg preparation they had a quesadilla stationThe waiters service was fantastic. The venue was very clean. The building decor was great. Very nice for events. We hosted close to 120 guests.

Excellent place to stay while in the city. Rooms large and comfortable. Hotel staff and decor very good

One of the most beautiful hotel in the heart of Santiago de Queretaro's historic center.

I was booked for a 90 minute Swedish massage. I arrived 5 minutes early. I was left waiting for 15 minutes past my scheduled time. I got up and left. I explained to the receptionist why I am leaving. This is an unacceptable level of service. Very poor customer service. I would not recommend this spa.

Cannot recommend this hotel. Bad attitude of the staff all around.

This hotel was in a great location for walking the Central Historic District. The room was clean, great view with small balcony, wonderful shower and amenities. Valet parking was quick and convenient. Only complaint was that the "included breakfast" amounted to a choice of juice or coffee and plain toast served with some runny fruit spread. Otherwise it was very nice.