S8249GUjennifert
Google
Arrived from Lugano at 11:30am, room not available. Told to check back at 1p. Left luggage at desk. At 1p told our room still not ready and check in is at 3p, as the room was still occupied. At 2:55p told room was not ready until 3. Our luggage had been sent to room but we could not get in as housekeeping was still clean. |Once we got to room, it was a terrible room I have seen. Old plastic chairs and hangers, TV on desk size of a laptop. 2 plastic disposable cups to use for tap water. No mini bar or bottles of water. Air Conditioning not available, a note in room saying the early morning was still cool and we could open windows. Unable to switch from heat to cool. We had been out for 4 hours hiking around with our heavy backpacks and needed water and a/c. My husband went to desk and requested a different room, told they were all same. Cancelled the second night and checked out immediately. Found a better hotel just up the street. Lost the first nights charge. When we checked out they asked why we didn’t request a different room, my husband told them we did. She insisted on going over our issues in the lobby, I told her I was not going to hash this out with her there, we were checking out. They had nothing but excuses and bad attitudes.
