Hotel & Spa Oceania L'univers Tours

I stayed with my sister for a night. The hotel is very well located in the city centre. Public spaces are well decorated but need some improvements to make them more welcoming. Receptionist was nice, welcoming and efficient. Room was basic - beds were good but overall no charm and very basic amenities. It was very cold even with the heater and having raised the room temperature. Pool was cold and room was also very cold. Jacuzzi was good and warm enough. The gym was small but ok. Breakfast was good with not so many choices but good quality, however the waitress / person in charge was very cold and almost rude while talking to guests. Overall, the experience was good but I was expecting better. It needs more attention to details et some improvements.

Thoroughly enjoyed this beautiful hotel! Bed was so firm and comfortable, bathroom ( with glass walls) was super clean. Commode was located in separate closet away from bed as to not wake my husband when I needed to use it. ( not sure why French hotels are installing glass windowed walls for bathrooms these days!🤪-when you turn lights on, it lights up whole room at night!!). Room was clean clean clean and made up everyday. I had a great view, breakfast was massive and delicious, as was the cafe au lait! Very hospitable front of house staff. Everyone was so kind! Excellent location, train station on one side, tram to other parts of Tours on the other side! Restaurants and shopping galore! Thanks for a great stay and I can’t wait to return!

The hotel is well situated in a leafy boulevard in central Tours. There are lots of restaurants and cafes nearby. The grand hotel lobby / hall is really impressive: I guess the lifts date back to the 1930s too. The rest of the hotel is modern - and comfortable. Our room was large and smart.|Food at breakfast was fresh and a reasonable range, although the room is a little small for the Sunday morning rush. It felt a bit functional, but no complaints. |Having to enter and exit through the car par park felt a bit downmarket (no wheelchair access at the main entrance) but overall it is an excellent hotel and good value.

Stayed here a couple of nights in end September 2025, room was spacious and had a good view of the city hall. Friendly and helpful staff. However, was disappointed with the following: 1. Toilet ventilation was poor and there were sewage odour coming out from the bath area drain and sink hole. Hotel was full and we couldn't change rooms, so we just used towels to cover. 2. Hamman still out of order, jacuzzi lukewarm and weak, and pool was cold. Not quite the spa as advertised..

Great location but.... Clearly living off its old glorious reputation. In today's world... The bar was closed for Friday and Saturday night (in mid/late August). No apologies offered from the reception. The "spa" featured an out of service steam room and a broken jacuzzi (which judging by these reviews has been out of action for a year...) The spa massage tables that were so old and tattered the bare yellow foam under the leather was exposed. Not a relaxing feeling putting your face on that!! The bedrooms whilst pretty; featured broken windows and lights. My guess is that place is out of money, avoiding basic repairs and just riding out the summer months to try and make some money. We were offered a 20% discount on two drinks to make up for the terrible service, on what should have been a special w.end... We cancelled our dinner reservation and headed out to avoid giving this place anymore money. Sad to see a nice place fall into such disrepair. Good luck Oceania, I hope you get a new more conscientious manager who takes care of you.

Access to the hotel was a complete disaster.|Because of a fleamarket, the street entrance was blocked and controlled by security. Every single bag had to be opened and checked on the street, in full view of everyone. The hotel’s own parking garage was not available – so we had to carry everything, including our bikes, from a public parking lot to the hotel, only to go through security control.||There was no prior information for guests about these restrictions. On Sunday, no manager was available, and the receptionist was completely incompetent and unwilling to help. We even tried to cancel our booking, but the reception flatly refused and declined to contact a manager. We should ask the manager ourselfs by writing an eMail for a cancelation and refund.||This was a truly unpleasant and unprofessional start to our bike journey along the Loire.

Location is very convenient to the train station. Service at the front desk was good and the lobby definitely has an element of grandeur... Plus there's a piano in the lobby that another guest was playing melodiously one night. 🎶 That said, one of the main reasons that we booked this hotel was for the hot tub and spa. When we tried using the hot tub, we found the water was only lukewarm and the bubbles barely worked. The sauna was out of order and apparently has been that way for a long time. This was disappointing, to say the least, as we were looking forward to the warmth and relaxation after a chilly day in Tours. Scrolling through past reviews, it seems like another guest encountered a similar situation almost a year ago, and it's sad to know that Ocean L'univers has not repaired these amenities in the meantime, which are featured on its website. Also, there seems to be insufficient ventilation in the bathroom, as there was quite a bit of paint peeling from the ceiling above our shower stall.

I stayed in this hotel, with my friends family who are on holiday (I live in Paris), so it's important to me that they get a wonderful experience while on holiday. I was thoroughly disappointed to realise that the sauna (included in the price) wasn't working, the pool was cold, the petit-déjeuner was honestly below travelodge standard. Limited selection, not everything is fresh - eggs uncooked, meat practically cremated, unripe fruit, cheese with flies all over. I wasn't going to comment anything, but the staff member who took our feedback actually argued my criticism. Lovely Place to stay, value for money not so much...

In Tours we stayed at the L'Univers. Our room had been renovated, apparently in the 70s? Our room was spacious and clean but just a little weird. The hotel apparently had received many very famous dignitaries during its heyday and they were all memorialized in a mural in the lobby. But I think it's fair to say that the hotel had passed its prime. And its bar was really bad. We were also put off by the fact that the hotel's parking, which is a block from the hotel, was closed due to a pending giant sidewalk sale and as a result we were forced to park about three blocks away in a municipal parking garage. (As an aside, the garage was the da Vinci Garage and our hotel attendant kept telling us the name of the garage but suffice it to say French people and Americans do not say the name "da Vinci" the same way. We had no idea what we were looking for!) The hotel should have told us about this inconvenience when we booked our rooms. We might have decided to stay somewhere else. I'm not sure what other hotels Tours has to offer, but I'm not sure I would heartily endorse L'Univers. It wasn't bad. It just wasn't commendable.