Hotel & Spa Posada del Valle

This small hotel is attractive, quaint, friendly, and picturesque, but it is far from town and the rooms have not heat and neither does the pool. What travelers have said here about the size of the rooms and bathrooms is true, but they are clean and well attended. It is also about a mile and a half from the center of town, but the taxis are inexpensive. Almost all the issues with this hotel can be overlooked or you can compensate for them, except one. I was there in January. Tepoztlan is in the tropics, so the temperature during the day was over eighty degrees. But it is also in the high desert, so at night it was fifty degrees. And it was that cold in my room. That was not fun. In fact, my teeth were chattering all night and I slept in my clothes and wore a sweater and had an extra blanket on my bed. They also have WiFi, but I could only get it in the front lobby and not in my room.

Horrible nights from everything on adjacent rooms being heard in our room. There is none acoustic barrier. Last night heard one sick boy coughing all night in neighbors room, prior night we had a sneezing man who would blow his nose every fifteen minutes. ||The bathrooms were small, no place to put vanity items. Floors from the shower with a farm of fungi. The curtain did not meet the floor so the bath room would be messy after showering. Second in the shower would get warm-cold water.||||Massages were good! Prperty is nice. Service courteous. Still without a good sound sleep, I would never go back.

This hotel was a huge dissapointment, having stayed in a beautiful b&b in Mexico City at half the price we were expecting big things from this hotel. Upon arrival the receptionist was vague and seemed unaware of our pending arrival despite numerous emails. We were booked in for the weekend spa package which included a massage and use of the traditional mexican sauna and supposedly the pool but this was full of leaves and mud and was not cleaned until lunch time of the following day. The room smelt damp and mould was visible around the ceiling, the massage took place in a small damp room which looked as though it hadn't been cleaned in years. Breakfast was supposedly included in the price, however this was only the continental breakfast so we were charged extra for anything else we ordered which included one extra coffee on our last morning there.||||complete rip off!!

God

Este lugar es un 10 de 10. Si buscas paz, tranquilidad, confort, naturaleza, excelente servicio y comida muy sabrosa, este es el lugar! La habitación silenciosa, cómoda, impecable. El servicio de quienes aquí trabajan es inmejorable. Los chilaquiles han sido de los mejores que he comido. Además el lugar es custodiado por una hermosa y cariñosa michi que te da la bienvenida. (Si, soy michi lover 🥰) Gracias a Lisa y Silvia que me atendieron increíble. Y a todo el staf por su amabilidad. Seguro regreso y lo recomiendo.

Una señora de un aprox de 40 años supuesta dueña trató mal a mi familia, por ser UNA FAMILIA no es para nada un lugar de relajación, puesto nunca lo estipulan como tal, nos corrió por hacer ruido en una alberca donde normalmente cualquiera haría ruido, mientras ella quería hacer yoga, que por cierto, no hacía la respiración y posturas correctas, lejos de sentirse ZEN nos trató mal, nunca volvería por qué consideré incluso xenofobia, al no decirle nada a un grupo de alemanes que hacían mismo ruido, deja mucho que desear que un pseudo dueño trate así a los huéspedes, mejor renombren el conceptos del hotel y sus políticas...

Como recomendación las camas son muy duras y no hay tv ,ni enchufe cerca, las toallas están algo percudidas y no hay bote de basura. Me hubiera gustado que el personal sea más atento ya que debes de esperar para que te den información.

Tuve oportunidad de conocer el hotel hace 2 años por lo que este mes regrese, desafortunadamente nada que ver con lo que era antes. La alberca estaba super sucia, ramas, hojas de arboles y el agua color verde. Básicamente mi intención de quedarme ahí (porque no está en el centro) fue que la alberca era bonita pero realmente ya no tienen ningún tipo de mantenimiento, se que depende de que habitación reserves pero yo pague $2000 y ni tele tenía. La atención de las chicas es buena, pero solo eso. No lo recomiendo (al menos no ahora)