Aaron R.
Yelp
Meh is the best way to sum up this hotel. Starting with good, the staff is mostly helpful and pleasant. The rooms were also clean. With the lowest of bars passed, that's about it.
The issues really started at booking. Since we are a family of five, we often get two rooms to maintain sanity. However, we prefer the rooms to be adjoining, and if not adjoining, at least adjacent. Knowing this, we booked several weeks in advance, and on our booking notes made our adjacent room request since the hotel doesn't have adjoining rooms. We arrived only to discover we were several floors apart. The hotel was booked, so night one we were hiking back and forth.
The next morning, one of my kids spilled a glass of water on the bed. We let the front desk know and they said they would send up housekeeping while we were out and about. When we came back in the afternoon, there was no change in sheets.
Thankfully, the very helpful front desk was able to relocate us to a new room anyways for the following three nights, but it was annoying to have to change rooms, and prophetic that housekeeping never arrived.
The thermostats either require a degree in astrophysics or a priest well-versed in satanic exorcism. I spent an hour trying to figure out the permutations to turn the fan permanently on. I eventually gave in and called the front desk. They immediately sent up someone who tried for another 10 minutes, then he gave up, telling me they'd send their regular maintenance guy the next morning. The second maintenance guy never showed.
My wife and one kid had a king room, which was really spacious and nice. I shared a double queen room with my other two kids and it wasn't nearly as desirable. Aside from being small, the TV supposedly connected to a Google product that connected your phone, but when the codes were entered to make the remote connection, the code changed on its own. After five attempts, it was obvious it wasn't going to happen. Given my previous interaction with maintenance, I didn't even bother calling for help. If they ever send that priest to fix the thermostat, maybe he can also sprinkle some holy water as he walks by the TV.
Overall, it was an underwhelming experience, and I'm pretty much willing to try anywhere else before I come back here.