Hotel Aro Palace

The good: great location just in the center of the historic city. If you book an executive room you get warranted a high floor and tampa mountain view which is amazing. The lifts are fast and you never wait long. The blonde lady at the reception is very friendly and happy to help! The breakfast is nice with good choice||||The bad: Paid parking?!? We end up paying 23 euros for the parking which is outrageous ,never ever been to any hotel which asked me to pay for the parking elt alone a 5 stars one. The hotel NEEDS renovating. It looks tired and worn out. We stayed 4 nights and we only got service one time,which was very basic just the bed done and towels changed. When we asked for an extra quilt,they said they will try but can't promise,which is very weird for such a basic demand||The hotel is definitely NOT a 5 star,not even 4 star. I won't be booking again since my expectations weren't met.

Despite getting a sinus infection from perfumed lobby, this place was beautiful... great location. Loved the bathroom setup. Have to get creative plugging in the hair dryer. Hotel kept the heat going non stop. Too hot for me. Windows opened in December. Beautiful surroundings. Very safe spot

One thing that qualifies this hotel for 5 stars are the generous spaces - large rooms, large reception area, large restaurants, it’s good even when it is crowded. On the flip side - we stayed for 3 nights and only one day the cleaning lady came to our room, because we proactively asked her to pick up the garbage (and that was all that she did). So service is not great. The furniture in the rooms and look and feel could use some upgrade to the current century. Parking is full during peak season, but you can usually find a parking spot as a guest of the hotel. Breakfast is ok, good variety and they refill it often. The restaurant on the last floor is delicious and the staff there is top. The view towards the city center is nice. The location is also great, it is right on the edge of the city center and there are a lot of great restaurants, cafes, shops nearby (and the Old Black Church and other touristic landmarks). Did not visit the pool.

You approach a building that looks like the ministry of truth (1984 if you are wondering). Despite arriving at 5pm our room was not ready. There is a large spacious reception that has a soviet feel to it. The room is reasonably large and the bed was comfortable but 1. There are no spare sockets so you have to unplug the kettle or the lights to charge anything. 2. There is no kettle in the room and I had to ask 3 times to get one as the staff explained there was a coffee machine but not how to make tea in it. 3. There was no milk with the coffee machine (not even powdered) and you are rationed to one coffee pod each per day. 4. No matter how much you try to avoid it the shower sprays water everywhere and the whole bathroom ends up soaked and you have to paddle out to the bedroom to put your undies on where they won't get dipped in water. The bathroom is also grubby. 5. Nothing you do with the heating (or cooling) controls seems to make the slightest difference. 6. The safe is small so neither my camera nor a small travel laptop would fit in it, it is also on a high shelf. On the plus side you get bathrobes and the breakfast buffet is quite decent. It's well placed for the old town.

Nice room overlooking the square and hill with the Brashov Sign but room was too warm and the air con would only go down by a couple of degrees. Not safe to leave window open as easy to move from one balcony to the next. The bath was very welcome and great views from my room!

We were very disappointed with the so-called “5-star” services here. We booked two months in advance for the New Year’s party, yet we didn’t have a reserved place at the table, which is unacceptable given the services they claim to offer. After standing for 30 minutes, they squeezed 10 people at a table designed for only 8, leaving no space for our legs. The hotel rooms are also far from 5-star quality: the glass panel in the bathroom is broken, causing water to flood the floor; the curtains are dirty and have holes; the Wifi is not working properly , the chairs are stained; and the appliances are outdated and show clear signs of wear and tear. We received a 10% discount on our total expenses at the hotel as compensation, which makes 15 euros . That only highlights how little they “care” about their guests. I would definitely not recommend this hotel, whether for a stay or for an event. ( I gave an extra star for the food and the waiters service)

Great hotel with good facilities!|The hotel it is located in a beautiful setting,right in the city centre. Wiews from the 8th floor, where we spent New Year Eve, were stunning! The staff is always willing to help you .The hotel has a very good selection of breakfast and the rooms are cleaned to such a high standard ,every day. I recomend!

This is a wonderful massive pool below lobby level.|The hotel has 200 rooms and was built in the late 1930 but has been super modernized over the years (everything is nicely new in the section of the hotel we are in). Turns out this (now Hyatt owned) hotel is where all the Communist Party members were put up while visiting the ski resorts of Transylvania (reason for the populace). Like in Bucharest, the Communist party members always had THE BEST of everything over the local populations’ footing the bill.|Giving this hotel at 4.4 hinge rating (Scale of 0-5). Only drawback is at breakfast where we are now experiencing Less Than Crispy bacon at breakfast (now we are back to semi soft “stuff” like we experienced in Vietnam). Tom does like his bacon crispy!!!