Riki Apel
Google
5-Star Hotel with Low-Level Service
I stayed at Aro Palace in Brașov with my family. We booked four rooms for four nights, expecting a high standard of comfort and service. Unfortunately, the experience was very disappointing.
Before arrival, I provided all the details — how many adults and kids and asked for a baby crib. When we got to the room, there was no crib and no bed for the 4-year-old. I was told he could sleep in the parents’ bed. I had to insist they bring a proper bed — something that should have been obvious.
The room was very basic. No complimentary water, just an outdated minibar with a few items — all for purchase. The bathroom had an unpleasant smell, and there was visible grime around the base of the toilet. I had to give the housekeeper a tip just to clean it properly.
After coming back from the pool, I called reception to ask for towels and was told there were none left. The receptionist even said: “Please write everything online. My name is Ruxandra.”
On the night before checkout, our rooms weren’t cleaned at all. When we contacted reception, they just sent up a few towels. Nothing else. The hallway was left dirty, with cleaning carts and leftover food trays still out late at night — as shown in the photos I took at 22:22.
There were constant little issues: tea in the room only on the first day, ice service provided once but denied the next. The bellboy directly asked for a tip and told me to give one to the housekeeper too “so it would be fair.”
On our last day, Ruxandra openly told me — in front of the hotel manager — that she expected me to post everything online. Honestly, it felt like no one there really cared.
It's not worth the money. Choose a hotel that offers real service and respects its guests.
