Hotel Aro Palace

While the rooms may have a nostalgic charm and not feel particularly modern, the friendly and helpful staff were a definite high point. As such, I truly appreciated the hotel’s location. The overall experience was comfortable and, despite the hotel’s dated style, convenience won out.

Stopped on a Cosmos tour for two nights, large hotel with average room facilities, entire place at the high of summer seemed very empty. Staff on reception perfunctory at best.|Topfloor bar has great views with expensive drinks and a further empty atmosphere if the four of us hadn't been there, it would have been only staff.|I accidently left some belongings behind, which I realised on the trip to the next location, contacted via email to explain and get assistance to retrieve. Complete waste of time, the soulless members of staff who did eventually reply were not interested in the slightest. Contacted Cosmos via my excellent Travel Agent, paid the courier fee and got them back within two weeks.|Not a very customer focused hotel on my experience.

The Aro Palace Hotel in Brașov offers an excellent stay with a welcoming and professional atmosphere. The wellness and spa facilities are perfect for relaxation, and the staff is attentive, courteous, and highly professional. The hotel combines classic elegance with comfort, creating an inviting environment where you can truly unwind. A wonderful place to stay in Brașov – highly recommended!

Good sized rooms. Nice location for the old town. Highly recommend the Sergiana cellar restaurant on the corner for its excellent selection of local food. Fridge, room safe, good wifi, varied breakfast buffet (good quality coffee, watered down orange, grapefruit or cherry juice). Didn’t try the pool.||Exterior is off-putting but - well so what. ||Taxi from the train station 14 leva (€7) on the meter though you may well be asked for much more if arriving late (as everywhere …). Arranging return trips to ‘Dracula’s castle’ (well if you’ve come this far follow all the other tourists if you must) by taxi from the hotel is easy.

The hotel is in a great location, a short walk from the main town square. We had a nice big room, with a bright bathroom and well-lighted mirror. The complementary breakfast was very good.

I was born in Brasov and left with my parents when I was a child. The hotel is in the best location, right inside the old town. I gave it 5 stars in the context of Brasov. Compared to American standards, it rates 4 stars. Get a room facing the citadel, it is gorgeous. The buffet breakfast is great. There are no restaurants on the premises serving lunch and dinner. The hotel is next door to Sergiana restaurant, serving excellent Romanian dishes. Take a stroll behind the walls of Brasov, it will provide a great view of the medieval fortifications of the city. I also recommend the restaurant at the foot of Tampa mountain. Visit the citadel, it provides a great view of the old town.

Very bad, do not go. It's a party place where noise from the restaurant can be heard in the rooms at night, and the staff's attitude regarding this issue is problematic. It's impossible to sleep at night, and the next day is completely ruined. And it's not just slightly louder noise — items on the table literally vibrate. The rooms are in no way soundproof, which makes the information provided about soundproofing completely false.

The location of Aro Palace Hotel in Braşov is truly excellent, right next to the city center and the old town – unfortunately the only positive aspect of my stay. The hotel does not live up to its claimed 5-star standard. The WiFi was practically non-existent and the power outlets were either missing or not working, making it impossible to charge my phone properly. The bathroom looked almost renovated, but water constantly leaked out, flooding the floor. Housekeeping only came after we asked multiple times, which shows a lack of professionalism. Breakfast was poor and of low quality, certainly not what you would expect from a 5-star hotel. Overall, apart from the location, the experience was disappointing and not worth it