veronika p
Google
I want to share an extremely disappointing experience with the policies and misleading information when booking with Asteri Metsovou. We reserved a room for two days, and the booking site stated it offered free cancellation at any time. Unfortunately, I had to cancel the booking because we couldn’t arrange transportation—despite checking multiple websites that claimed there were daily routes to Metsovo, the bus company was unresponsive for days.
I sent a message to Asteri Metsovou and through the booking platform a week before , but they didn’t even bother to reply. When I canceled 48 hours in advance, I only received €1 back. Incredible policy, right?
I was planning to visit Metsovo again next month, but I will definitely not book with this hotel. They don't respond to messages and kept €120 for a cancellation made 48 hours prior, even though their booking page claims "free cancellation anytime." Completely unprofessional!