Hotel Atlantic Hamburg, Autograph Collection

Our team needed a practical base near the port for client meetings—this hotel delivered. Clean rooms, fast check-in, and solid breakfast kept us energized. It’s not luxurious, but location and efficiency won us over. Perfect for professionals who want to work hard and sleep well without overspending.

My stay at the hotel was extraordinary. Out of all my travels, the bed in the room was by far the most comfortable. The room was spotlessly clean and beautiful. The bathroom was especially spacious. The staff were polite, respectful, and always ready to help. The entire experience exuded classic elegance. I recommend the high tea experience, although you must book in advance.

We stayed here for a week of client meetings and found everything we needed—quiet rooms, fast Wi-Fi, and a great breakfast spread. The location near the harbor made commuting easy. Staff were professional yet warm. Nothing flashy, but reliable and well-suited for business travelers who value efficiency and comfort over trends.

Hamburg was the perfect starting point for our trip, and Hotel Atlantic made our stay truly memorable. The location is excellent—just a short walk from the train station—which made getting in and out of the city incredibly convenient. It was a great base for exploring Hamburg for the first time. After full days of walking and sightseeing, the hotel’s courtyard became our go-to spot to unwind. It’s a peaceful, elegant setting for an evening cocktail, and we consistently received warm, professional service from the team. A special mention goes to the breakfast staff—the operation runs like clockwork. There’s a wide selection of fresh options, plenty of seating, and an attentive team that ensures everything runs smoothly. Truly impressive. From the moment we began planning our stay, the staff’s responsiveness and care stood out. Even before we arrived, we felt the hallmark of their hospitality. Our room became a cozy home base, and the front desk team added a personal touch that made us feel like long-time guests rather than first-timers. Overall, Hotel Atlantic exceeded our expectations at every turn. We’re already dreaming of our return.

A hotel of great charm and elegance, located in a refined neighborhood. The room was spacious and equipped with every comfort, making the stay particularly enjoyable. The inner garden and the bar are truly spectacular, perfect places to relax in a refined atmosphere. Breakfast was exceptional, with a wide and high-quality selection, and the service was impeccable, always attentive and guest-oriented. An unforgettable stay.

We traveled from US to Germany / Hamburg and this is the hotel that 99% time I chose to stay with Lake View rooms. This time September 22nd to 24th I chose this hotel and paid Lake View Deluxe Room and paid extra for this selection. I called to hotel to make sure I will get what I paid for and the answer was nope we don't have rooms with Lake View at all. I argued with the night shift manager who was also not very kind to understand what I was trying to explain. Nevertheless, even we didn't get Lake View room even though I paid for it and we got the room 182 with partially part of the building's roof. No view at all. I am very disappointed with the treatment and with mis leading on their web side that the Deluxe room comes with Lake View but it didn't. While I was booking my room advertisement picture was promoting lake view room as well. It is a shame that 5 star hotel you extra fro Deluxe room to have lake view but you get ROOF view instead. I will dispute with credit card company with this mis leading deal and ask my refund.

No doubt this was once a grand dame of Hamburg. The hotel itself has a grandeur about it, probably due to its size and presence on the Alster. The staff, from concierge, reception and valet were all welcoming and accommodating. We paid for a suite with lake views and the room was spectacularly huge. This was a real treat! The views were wonderful. The beds were extremely cozy and sheets divine. The furniture in the room was a little outdated, the colors- old fashioned. The hotel had an outdated feel overall. The breakfast was plentiful. We were happy to have spent the extra money to stay at this 5 star hotel. Would we come again? We may try something else next time, but very happy for the experience on this 3 night trip this time.

Horrible Spa facilities. A Strange Hotel. Disappointing and Upsetting||||Hotel Atlantic has the potential to be special although I doubt this will occur any time soon.||||My stay started off well with a welcome from Guest Relations, a slick check-in and a welcome gift with a hand-written note in my room which read: “Welcome to Hamburg! It is our pleasure to welcome you as our guest and we wish you an enjoyable stay at the Hotel Atlantic Hamburg. Please let us know if there is anything we can do to make your stay even more memorable.”||||My stay was certainly memorable. I am writing this review almost 12 months later…and I remember every detail!||||It really was rather strange. It seems that the receptionists are instructed to stand up straight in their posts ready to receive the next guest. At one stage, four receptionists were standing behind reception, equidistant and bolt upright, looking like they were on parade. ||||A beautiful hotel building, which reminds me of another similar, legendary hotel in The Beatles hometown, Liverpool, The Adelphi which also once had the feel of a luxury liner about it. Hotel Atlantic was similarly where passengers on ocean liners would stay prior to embarking, typically, to the United States of America in the early 20th century. In 1950 it became a Kempinski Hotel…until 2017, reopening following a partial refurbishment in 2021. They seem to have forgotten about the spa, which is about as bad as it gets when it comes to service especially at Spa Reception and the changing/shower facilities which were a disgrace.||||The hotel retains the original feel and there are superb nautical displays in the various grand corridors on each floor. The potential is there. I believe that the family who own it have put in a substantial investment…the refurbishment is mainly impressive. The port city of Hamburg is far more prosperous than Liverpool and can easily support quality hotels and apart from the Spa, the hotel is a luxury property.||||Sadly some of the service was lamentable and I ended up being most upset more than once. The spa facilities are appalling… and as for the shower area, it could be a facility in an army barracks. Unacceptable.||||Service at breakfast had the potential of being excellent… but was ruined at my very first breakfast by one dreadful female waiter. I later wasted my time explaining what had happened to guest relations. When a totally unacceptable incident occurs, a major purpose of guest relations is to achieve a service recovery. That did not happen.||||The welcome from the restaurant manager at the entrance to breakfast was superb…as good as it gets. While walking towards the buffet I felt a considerable knock to my back which gave me quite a start. I looked around and a female waiter had clearly turned without looking, catching me in the small of my back with her elbow. Being a polite Englishman, I said “I’m sorry ” even though it was NOT my fault. All she needed to do in turn was to also simply apologise.||||She did not apologise. Instead she pulled a face and turned away…. as if I was to blame. It is only polite when you bump into someone to apologise. It was quite a jolt. This was poor behaviour. I am circa half a century older than her and that is how she treats me! After pulling a face and turning away I told her that she was rude and that she should have apologised. Then an ignorant, busy-body American female tourist got involved, who had seen nothing…and put her oar in. I spoke to the restaurant manager when I was leaving. The tourist also came over and of course had her say. At first all she wanted to do was have her voice heard. When she paused, I was able to ask her point-blank what she had seen…and she admitted to not having seen the incident! As soon as she walked off the manager told me what he thought of her and that the woman was totally in the wrong! We were in full agreement. I was then told that the waiter who hit me and then pulled a face normally works in the bar, not in the restaurant but they were short of staff that day which is why she was brought in.||||When I checked in I had been greeted by Frances Buckland from ‘Guest Relations’ who told me that if I needed anything just to let her know. When I walked out of the breakfast room next morning she was at her desk and I told her what had happened. She later emailed me: “Please know that we have discussed what happened within the team and with Mia to ensure this will not be repeated. I want to thank you for giving your honest feedback to us and providing us with the opportunity to further perfect our service.” The service at breakfast had not only been 3rd rate but also upsetting. Not a great way to start the day.||||I replied:- “Thanks Frances. If Mia had been polite, none of this would have happened. Even if two strangers accidentally bump into each other in the street, the decent thing is for both to apologise. Mia's attitude was disappointing. Behaviour of the American woman is not in any way the hotels' fault however it was an unfortunate consequence.”||||Frances replied:- “thank you for reaching out. I want to assure you it was never Mia’s intention to be impolite in any way and she is truly sorry to have caused stress to you. She was simply lost in thought and unable to properly comprehend the situation while it occurred as she had not noticed bumping into you and thus failed to react accordingly and appropriately.”||||This was a ridiculous response. If you elbow somebody fairly solidly you are fully aware of it.||||On my final afternoon I visited the spa. I needed a shower. I had already checked out and paid my bill and the hotel receptionist provided me with spa access. The spa receptionist was hopeless from the start. She wasn't even on the desk when I arrived, I had to call out to ask if anyone was there and then wait. She had a ‘could-not-care-less’ attitude. If only I had given up there and then …and walked away, my last day would not have been ruined however I wanted to shower before travelling.||||The grubby changing area was humid and hot. The entire facility reminded me of my school showers/changing rooms almost 60 years ago. There was access from the male changing area to the shower area, with highly unattractive, basic shower cubicles side by side, one had a thermostatic shower and a shower curtain… the other just had a hose and tap with cold water …and no shower curtain. There are two ways to enter the shower area, one from female changing room and the other, which I used, from the male area. Children can also just walk in…||||I entered the thermostatic shower cubicle, closed the curtain, turned on the shower and the water temperature rapidly turned VERY HOT. It was too hot to use. I spent a few minutes trying to adjust the thermostat… it would not adjust. By this time I was wet, my hair was wet, I walked back to the reception with a towel around my waist barefooted… to ask for help and a clean towel. The receptionist told me to use the other shower! The entire area is highly humid. I entered the shower without the curtain, open to anyone walking in from the female area. I discovered that the hose only produces very cold water, in a powerful, concentrated stream. This may have been ideal for hosing down an elephant! There was no thermostat. I did not remove the towel around my waist as I could hear the sound of girl’s voices. A lady walked in, possibly the girl’s mother, looked around and walked back out, giving me a look as if to say, 'what are you doing in the female shower room?'||||I returned to the receptionist who I had to call for again. I needed to shower, dry off and head for the airport. The spa receptionist told me that all she could do was to call hotel maintenance. By this time I was wet, hot and bothered with the choice of a high-pressure cold hose in one shower cubicle and a burning hot unadjustable shower in the other shower cubicle which at least had a shower curtain!||||I was only too well-aware that this would involve a lengthy wait. Hotel maintenance never turned up quickly. I dressed un-showered, hot and damp, feeling very uncomfortable and walked out, haven given up on any decent service from the useless lady at Spa Reception.||||About to depart, having already paid my bill, I thought I would do the owners and Marriott a favour by speaking to the general manager and giving him my feedback face-to-face. People who do this on TripAdvisor often get a response from the property saying, “Why did you not speak to us at the time?” I shouldn't have bothered...||||The hotel’s ‘Managing Director’ appeared a few minutes later. His opening comment was that he had already heard about my stay. In other words, he knew what had happened at my first breakfast. He could have reached out to me earlier…to apologise. This guy reminded me of Basil Fawlty doing one of his impressions of a hotel manager. ||||You don’t usually find managers so lacking the hospitality gene in top hotels. He had attitude. He told me that the spa was due to be demolished…in two years’ time!||||If you need spa facilities, don't even think of staying at this hotel for the next three years.||||He also told me that the spa is operated by an outside contractor and not by hotel staff under his management. Was that information supposed to excuse what happened to me? Really? I booked a hotel which boasted a Spa. The Marriott website stated:- "Hotel Atlantic Hamburg - Luxury Hotel with Spa & Indoor Pool.” I had asked for a later checkout before I paid my bill as I knew I would need to shower. The receptionist told me that I would still have access to the spa shower, which is available to all guests who check out early. Out of five stars I would give this Spa one star. The facilities are horrible. And so my last day was ruined, as was my first full day.||||The Marriott website states:- "Hotel AtlanticHamburg - Luxury Hotel with Spa & Indoor Pool -||Welcome to Hotel Atlantic Hamburg, Autograph Collection LEGENDARY Grand Hotel overlooking Lake Alster in Hamburg. The Hotel Atlantic, one of the best hotels in Hamburg, opened in 1909 as a grand hotel for luxury cruise passengers. This iconic building, located on the shores of Lake Alster, features…"||||Sadly given the treatment I received, I cannot recommend this hotel. This hotel is marketed by Marriott as a top Hamburg luxury hotel with a pool and spa. The general manager/managing director told me that the spa is owned by a third-party who operate it. Does he think that this excuses offering a grubby badly maintained horrible changing and shower facility to guests? This guy needs to go back to hospitality school. ||||On a positive note, dinner in the restaurant was good. Much of the building is well maintained, apart from the spa! The restrooms really are amusing and fun. I am aware that some James Bond movie scenes were filmed in the hotel and I presume Coco Chanel once stayed here. The Gentlemen's restroom is James Bond themed with Bond music playing in the background. The ladies restroom is Chanel fashion themed with French music playing.||||I just don't feel the management is up to it, although this is a property with great potential. I have never come across such horrible spa facilities in any hotel anywhere, let alone a supposed top city luxury hotel. What with the line of receptionist standing to attention...there is something strange about this hotel...and as for a service recovery…it didn’t happen. The general manager didn't even acknowledge the fact that I was departing, hot and bothered and partly showered also results of the appalling spa facilities. I am posting photographs of the two showers which are between the men's and women's changing rooms with nothing stopping children running in. The one with the shower curtain how to shower which only provided scalding hot water and could not be adjusted. The one without the shower curtain had only a hose and very cold water. It would have been fine in an elephant sanctuary but in a five star hotel is disgraceful.