Hotel Atlantic Hamburg, Autograph Collection

Highly recommend this hotel. Particularly the breakfast is very nice. I really liked that there is a yoga mat in the room for me to do stretching. The gym room is not particularly amazing BUT I went for a jog in the park next to the hotel which was very very nice. This hotel was perfect for me and my husband.😍

Beautiful hotel, but our room smelled slightly moldy and the mattress slumped on one of the sides. Front desk staff where attentive. The bar is stunning, but when I called a waiter over after discovering a bug in my drink, he simply took it to the bar where he fished the bug out and then gave me back the same drink. A truly shocking experience for a 5-star hotel.

This is a stunning property with a first rate staff. I can't say enough positive things about this property and the people that work here. Thorsten in concierge services as well as his partner with glasses whom I did not catch the name of are full of information about the area including restaurants, transportation and the like. They are friendly and approachable and have a wealth of knowledge.||The property itself is meticulously maintained with attention to every detail. Our room was beautiful with outstanding housekeeping services daily and wonderful, comfortable beds and high quality towels and linens.||We took advantage of the daily breakfast which was beautifully presented with attentive staff. We had dessert and drinks nightly in the lounge which is just stunning. We also had lunch upon our arrival at the property and although we ordered a club sandwich without sauce it came to our table with the sauce on it. The server promptly whisked it away saying " this is not the guest experience we strive to achieve." Wow!||A not to be missed property with beautiful lake views, and immaculate facilities and terrific staff.

Certainly warrants its 5 star rating. Had 4 days in a de luxe room. Decor rather bland, but room large, well-fitted and very quiet. Bathroom very well fitted.|Staff all very pleasant, helpful and efficient. Concierge particularly so.|Breakfast really good and dinner n the Grill very well done with good food. A nice central courtyard for drinks and snacks. Much recommended.

Very grand and luxury feel hotel. Beautiful and impressive public spaces. Spacious rooms. Excellent breakfast. Most of the staff were very lovely and attentive. Overall feeling very positive and we would certainly return! Minor inconveniences: the person that check us in was neither very friendly or welcoming nor did she aknowledge my Marriott Bonvoy elite status. Housekeeping put accidentally handwash where shampoo was supposed to be. Mistakes do happen but being rude or unwelcoming is not acceptable. Nevertheless our stay was perfect and despite above mentioned incidents we felt very well take care of and happy staying at Atlantic Hamburg

Let's say the mentality in Hamburg is of course a little ... colder - but thats also the charm. At the Atlantic for me, it's not...|| They are a lot more concerned with their own benefits than the one of the customers.|Just a detail but when you arrive, nobody is helping you with the luggage.|Friday evening I arrive in the lobby bar|had a business call after I finished I asked for some food. They told me"since 10 minutes It's only room service"... I was asking if they could make a small exception about the 10 minutes and just get me a just soup but ....0 flexibility. The explanation was delivered rather unfriendly - |"these are the rules" |5 star hotel ? |I called the room service. Most of the things from the menu were not available.. |5 star hotel? |"We have a Caesar salad without chicken or shrimp "- "its just salad leaves and dressing? "-"yes" 18 euros. ||However, the rules are a little different when the hotel make money. There was a big party at a part of the hotel that had loud music.. till 2am solid base beats up to the 3rd floor ||Confronting the manager they took €100 of the bill because of the short night. No particular apology or even a smile was offered , 40 since none of this was explained or mentioned before I did the booking.|They offered me to switch rooms at 1:30 AM but somehow I wasn't in the mood..||The payment could not be found ,so they asked me to pay again .... after the mistake was cleared by the booking department - no apology. No smile .|5 star hotel? No||The building itself and the tradition has all the ingredients to be a beautiful Hotel but the Service from most people has the charm of a ticket check in the suburb trains .-l|What's disappointing is this could be so easily solved with just a touch of effort, customer care and friendliness.

For some reason they did not check in the hotel earlier for 2 hours, although there were free rooms in the category, but at 15 hours did not want to check in, although there were other rooms in the same category. in the end, after pressing the employee, she checked into another room. The floors in the room creak. The bathroom smells of sewage. Noise insulation at a very poor level.Heard and the corridor and the conversations of neighbors. Room service was good but the prices are just inadequate. 2 club sandwiches and 1 caesar 90 euros. I can not recommend the hotel.

Outstanding service from all aspects. The hotel boasts a perfect location nestled within a historic building, famously used as a filming location for a James Bond film from my childhood. The breakfast offerings are exceptional, featuring a wide variety of options. I also highly recommend dining at one of the hotel's own restaurants for a memorable experience. Our daughter thoroughly enjoyed the swimming pool, adding to our delightful stay. We are eagerly looking forward to our return!