Hotel Atwater

We really enjoyed our stay at the Hotel Atwater. Our group had two rooms. Both were really charming and had a nice clean 1939s vintage vibe. Very clean and the beds were super comfortable. Staff was really nice and they pick up and take your luggage to the ferry, which meant we could start our time there without delay. They also have a little take away cafe that you get a credit at, two complimentary bottles of Prosecco and if you book tours through them 15% off. We did the history of Avalon and the Casino tours. Excellent. Loved Catalina Island and wish we had an extra night to stay at the Atwater.

My husband and I stayed here for one week for our honeymoon and we loved it! It's in a great location that's within walking distance of a lot of places. The staff was very friendly and the rooms were nice and very clean. Will definitely stay here again our next time in Catalina!

We booked a winter package through the hotel. The website promised activities and even had an $20 dining credit per day at several locations. Upgraded the room to one with “Avalon and Mountain View”. When we arrived we were assigned a room with NO view. When pointing this out the front staff acknowledged that you had to lean pretty far OUT of the window to see anything. They gave us another room but we had to wait several hours because they did not have the right “room type” available. The hotel, at this time of year was almost empty. Why they could not give us a room with a view, any room with a view right away is just poor customer service. At check in we got a list of restaurants to try. Of nine restaurants on the list, none were open for lunch or dinner during our stay. During our stay, NO activities were available the first two days. 90% of the restaurants on the chamber of commerce list are closed for the season or are only open on weekends. And the $20 credit from the hotel for dining? None open for lunch or dinner….

Celebrated my birthday staying at hotel Atwater and the staff went above and beyond to make the day special. The service was excellent and friendly. The location is perfectly situated in the center of the city which is really special. The lobby feels elegant and sophisticated. The rooms are small but has everything you need efficiently using all the space where it doesn't feel small. Our room had partial ocean view which we really enjoyed. Decor feels luxurious and just what you need for a little vacation get away celebration. They are partnered with a handful to local restaurants.

One of the standout features of this hotel is its location. It’s within walking distance of all the major attractions, restaurants, and shops, making it incredibly convenient for sightseeing or grabbing a bite to eat. The area felt safe, and everything I needed was just a short stroll away. However, I was a bit disappointed by the accuracy of the services listed. For example, the website mentioned "If you are arriving via the ferry terminal, there will be a bellman holding a Hotel Atwater sign. They can safely transport your luggage and confirm when it will arrive". We had taken the 4:30pm ferry and arrived at the island around 5:45pm. There was no bellman, had to call the hotel and it was about 10-15 minutes before the bellman arrived and we were told that he has no vehicle to transport the luggage because they use a third party for luggage transfer and not available that late in the day. We had to roll our suitcases ourselves. Neither the website nor the hotel confirmation mentioned that Descanso Beach Club is closed during the winter months. “Personalized concierge” was not available or not operating as expected. Room service would not get to our rooms until 2:00-3:00PM. It would have been helpful to get more clarity on this before booking, as I had specifically chosen this hotel for some of these amenities. In summary, the hotel itself is fantastic in terms of its aesthetic and location, but I would recommend confirming the availability of services directly with the hotel before booking.

Hotel Atwater is a classy get-away with sophisticated décor and great service. Our room had everything we need comfy bed, loved the vanity lights. And the design of the room with lots of attention to detail. Overall staff was so considerate and helpful, Bianca went above and beyond! We highly recommend the food and ambiance at both the Avalon Grill and Pier 24, sister restaurants. . . . We will definitely be back! Thank You

Amazing staff and service. Very clean comfortable rooms. I will definitely come here again! Great job!|Great little coffee shop and great recommendations for dinner and things to do. Highly recommend!|Front desk was very accommodating and kind!

Demi at the front desk was the highlight of our arrival. She quickly learned my kids’ names and remembered them through our entire trip to the Atwater. The hotel itself is fantastic- We really enjoyed the oversized lobby and plentiful seating. But the people make the difference, and Demi made the difference for us. We’ll come back on her account.