Hotel AVA

We recently stayed at Hotel AVA in Sempach Station, and overall it was a disappointing experience. The location is extremely remote — very far from the city and other nearby towns, and there is no supermarket, café, or basic amenities nearby, which makes daily convenience a real challenge. The rooms lack even basic facilities — no kettle, no utensils, no in-room appliances. Cooking or preparing even a small snack is basically impossible. The room felt empty and bare, making the stay uncomfortable, especially if you’re used to hotels that provide simple conveniences. The breakfast was another letdown — very limited, not fresh, and the coffee had almost no taste. For the price, it felt far below expectations. Other points: Rooms are clean but minimalist to the point of inconvenience. The hotel is not pedestrian-friendly; you will need a car for anything beyond the hotel. Overall, for a stay in the Sempach area, I would not recommend this hotel unless location doesn’t matter at all. Summary: 2 stars — mainly due to remote location, lack of nearby services, no room facilities, and poor breakfast. Overall, Hotel AVA is suitable only if location is not a priority. The lack of basic facilities in the rooms, poor breakfast, and remote setting make it a 2-star experience. Travelers looking for convenience, amenities, or nearby activities will likely find this hotel disappointing.

Stayed in this hotel 2nights from 3-05Apr25. |Nice large rooms with balcony. friendly staff especial Georgos.. |Hotel is located near lake Sempach beside train station. No many options outside hotel. |Negative - Hotel has many restrictions for groups (not aure if it applies to individual or family) - no eating in rooms - no cooking, not even to boil water for instant noodles. No smoking in room (Understandable) no smoking even at the balcony - (wierd) whats balcony for??|Hotel rooms has coffee machine - but no coffee capsule nor tea sachets. Hotel mgr explains that - guest tends to spoil the machine. This is the most ridiculous reason. Explanation; not accepted.|In such situation, prrhaps - it only common sense - not to provide coffee machine in rooms

Hotel was so clean and modern. I loved the shower in the bathroom, it made me want to have a few showers a day. Receptionist was so welcoming, hilarious and provided excellent customer service. I was impressed the cleanup staff even folded my PJ on my bed for me. Location is in front of the train station but I’m impressed how quiet it is, only 25 mins away to Luzern by train. Thank you so much for going above and beyond in everything, and can’t recommend enough this hotel.

We arrived with a tour group, but the lobby manager refused to let us rest in the lobby and made us wait in line on the back staircase. His attitude was extremely poor, so I would rate the service a zero. The manager repeatedly reminded our tour guide not to take the bottles from the rooms. We wondered what treasures they might be, only to find upon entering the room that they were plain water bottles refilled daily for guests to drink. This was the first time I had encountered such a stingy hotel. The hotel has only one elevator, which caused delays for tour groups checking into their rooms. While the hotel’s exterior appears newly renovated and the rooms are clean, there is no air conditioning—only a fan, which feels quite basic. The bathroom had a noticeable odor, and connecting my phone to the Wi-Fi triggered security warnings, so use it with caution. The rooms are also very close to the railway tracks, resulting in significant noise. The restaurant’s decor is poor, resembling a factory. The napkins were black—a major taboo. The overall dining experience was unpleasant. When we reported these issues to our tour guide, he informed us that we would only stay at this hotel for one night before transferring to another. The guide stated that he would notify the head office to add this hotel to their blacklist.

We stayed at this hotel for two nights and was very impressed by George, who was extremely polite, friendly, and welcoming. The hotel itself is spotless, with spacious and modern rooms. Breakfast was excellent, and the two ladies working in the breakfast area were very accommodating and eager to assist. The location is also ideal, being very close to the train station—just grab a ticket and you’re on your way. I would definitely recommend this hotel.

Best hotel i have ever join in Swiss and the best reception guys. George is best not only because is from Greece,(for me is an extra point)but because he knows how must be a receptionist-barman etc,with the clients! Clean and fresh rooms also,with the balconies that you can take your drink,undisturbed! Wish you all the best.Next time, first choice!

Absolutely phenomenal, the hospitality, the atmosphere, the energy is above the rest. You walk in and are welcomed beyond home, it makes you feel invited and wanted. Exceptional rooms and fantastic company. I would recommend tenfold

Breakfast was excellent with a good choice of breads and fruit. The location is great if utilise the buses or trains. Otherwise only a local pizza place to eat within easy walking distance. Also, surprised parking cost extra.