Cariosa Mc N.
Google
We were in Lisbon during the massive widespread power cuts, and were completely stranded in the city, in the dark with no food, water and no place to stay after our flight was cancelled. Having asked every single hotel in the entire area for a room for the night and being abruptly and sometimes rudely turned away, we instead were saved by the extreme generosity, kindness and human compassion of the staff at the Avani Avenida. No rooms were available but they still allowed 10 of us to take shelter in their lobby for the night, they provided us blankets, pillows, drinks and even breakfast the next morning and brought out gas heaters for us. All this and they never charged us a penny. Even during an incredibly stressful work night for them, and no doubt their own families who may have also been in trouble, they still went to such great lengths to make sure we were safe for no other reason than their human compassion for us all and their genuine kindness. The staff that night were truly amazing and I dread to think what would have happened without their help. I would recommend them for being the most decent, genuinely kind, good people and knowing they will go over and above for anyone who visits their hotel. I cannot stress the difference in welcomes we received from them and literally every single other hotel in the area. They cannot be praised highly enough and we will never ever forget their kindness. Thank you so much again from the bottom of our hearts.