Hotel AXA

Very satisfied with our 4-day stay at the Hotel AXA. We had a spacious room with a great view of the skyline and all amenities were just fine. Because of the time of year, our room was neither too warm nor too cold. Housekeeping and Breakfast Service were also great. From the hotel’s location it was easy to go exploring, either on foot or by tram.

Very average hotel with less than average breakfast and even worse service. I chose this hotel especially for the amenities (swimming pool and gym) but it’s important to note that neither of these are included in the price, they are extra and act as a “leisure centre” for locals. The front desk staff were very rude telling me that massages cannot be booked with them as they are different company. The pool/massage front desk were super rude and never told us that payment was only by cash, so I went to the hotels reception and asked if I could pay a value by card so he could give me that in cash for me to pay the massage and the tall blonde/ginger man replied very rudely and cutting me off that “it’s a different company”, he didn’t even listen to what I had asked and when I mentioned they only take cash he shrugged his shoulders at me and didn’t offer any other alternative. I UNDERSTAND THE GYM AND POOL ARE OPERATED BY ANOTHER COMPANY, but it’s still inside your hotel and the lack of information and communication affects the reputation of AXA hotel. All these places made us feel like tourists are not welcome there and they only care for locals. Having said that the swimming pool only takes cash, the gym accepts card… how does that make sense? I don’t know, it’s a lack of consistency throughout. Also there are no water fountains at the gym. Breakfast was disappointing with very little options and some of the driest cakes I’ve ever eaten! I regretted choosing this hotel on the first day. Having said all that, the positive notes were cleaning of the room and location. I would not return to this hotel nor recommend to anyone else.

Somewhat expensive for what you get. Reasonably clean rooms but we visited in October and didn't need to cool down (there were 2 table fans in the room, apparently for summer). Staff was pretty underwhelming between just basic & somewhat rude. Like when we asked what time checkout was and the reply was "It's on the card we gave you." Or when I tried to move a bench so a group of us could sit for like 10 minutes and eat at a table in the lobby (that didn't have enough chairs) and one of the staff came running over to say the bench had to stay exactly where it was on the wall (with nobody else in the lobby at that time) -- and didn't offer any alternative so our group could all sit together. And then called a colleague to also come look at me disapprovingly after I slid the bench back against the wall. A different staff member was more helpful around tram/tourist planning, so maybe it's individual. Also the location while downtown isn't quite in the most interestting part(s), though it does have a good tram / bus stop right outside the door and down the street. Also the staff didn't mention the pool at all, guess we missed that one. Breakfast was reasonably OK. Wouldn't stay again though.

One of the best hotels i’ve stayed at so far… very good service, staff was so kind and helpful, very good location ( tramway and bus directy in front of the hotel) very nice street, close to city centre. Rooms very clean and spacious. I recommend.

Very clean and well situated hotel. Located close to all attractions and restaurants. The staff were very helpful and the breakfast was good and had lots of options. It was easy to walk into the old town or to the Charles bridge. Lots of good restaurants and shopping within minutes of walking from the hotel.

Pool is great, but when there are more people it can be chaotic due to lanes missing. Otherwise it's nice and clean. Staff is generally nice, except a cleaning lady that once shouted at me for going in swimsuit from the shower area back into locker room area. She requested to go back naked, which is super weird and not written anywhere, probably just wanted to avoid cleaning some extra water that would be left behing. Other than that rude lady everyone is nice.

The hotel is in the heart of old town and I have walked everywhere. The rooms are spacious and clean and the breakfast is abundant and varied. Nice customer service. My only criticism is the lack of air conditioning in the rooms especially in the very hot August nights.

Hotel is very basic and it is a 3 stars hotel so do not expect an exceptional service or stay, however staff are friendly they explain everything you need to know Location is great and infront of a tram station and near a bus station very great location and walkable distance from the center I would say rooms are a bit lame old fashioned and empty, could have at least a bit of design so the room does not look that boring and empty without a sole