Hotel Ayre Astoria Palace

Nice hotel and staff. 208 rooms and I feel they all differ in quality. There are a few things that you should keep in mind. Beds are hard, so if you need another bed ask the reception. The water pressure in the shower is weak. Air conditioning works very well and the rooms are spacious. We stayed in 215 and 811, the beds were a lot softer in 811. Floors in the bathroom are slippery. Breakfast is very good, but there are a lot of places around where you can get coffee and breakfast. So not really necessary. All in all nice staff, very clean, but certain rooms are outdated.

Location is fantastic, practically in the middle of the centre. Check-in staff efficient and smiling. Room nice, spacious, only water in the fridge - but free. Breakfast very good, maybe except scrambled eggs. You could also order some sausages and other egg-based dishes, but it takes a while. Very good coffee and nice views from the breakfast place - it's on the 9th floor. There is this distinct smell of dust when entering the hotel - and gets worse in the upstairs corridors. In many places, the hotel seems tired, worn-out carpets with stains in many places, tired walls, doors, stuff like that. One of the elevators (C) probably needs maintenance, as it vibrates loudly passing floors 3-4. The bathroom: my bet is, whoever designed it, never tried to use it. The way the shower is built makes the water to spill over half of the floor and it has nowhere to go, so you end up having a lake there.

The room was very nice, clean, quiet and comfortable... however the bathroom was not to the standard of a 4* hotel..the plug did not fit the bath do the water would not stay in and drained out quickly. The shower hardly worked and the jacuzzi jets did not work..also there was a large crack across the ceiling in the bedroom

The staff was friendly and some of the food from room service (which is rare to even have room service in this area) was pretty good. The rooms on the other hand are quite small. I don't mind a small room but if one ever had work to do and needs a place to use a laptop, this is not the spot. Maybe other rooms have desks or a chair that would fit in front of a table. Room 627 does not. Internet speed is actually quite good. Like most hotels in the area the water pressure is not great and shower can be a messy experience with water on floor. Otherwise it's okay for the price IF the price is below 100 euro per night only.

I would dispute that this is a four-star hotel (rating as provided by Expedia). Whilst the hotel lobby, restaurant and bar are pleasant (and the quality of the food very good), the rooms are below standard and the staff do not have customer service as their ultimate priority. The room we stayed in had a huge visible hole behind the bed, stains on the walls and the most noisy bathroom I have ever experienced. Reception didn't answer the phone, housekeeping didn't attend the room promptly. This hotel needs to be reclassified as a 3-star at best. From what I saw the hotel is more interested in business clients and day conferences. Disappointing.

4 star staff, 1 star facilities. The staff is very professional, friendly and helpful but the facilities are worn down for years. The ceiling in the bathroom of my room had several small holes where drops of water (probably from the AC) came through - I'm not joking. The surroundings of the holes turned yellow already which must mean that it had to be like this for at least a couple of days if not longer. In general the condition of the bathroom wouldn't even be appropriate for a low budget hotel. The room as well as the hotel itself had seen better days. I cannot recommend this hotel for the rates they charge.

Wonderful hotel, very nice room with quality furniture and comfortable bed. The breakfast is delicious, there is plenty of food for all tastes and the breakfast room is at the 9th floor with a nice view on the city buildings. The reason for the 3 stars is that unfortunately on the first morning of our stay we found an awful cockroach in the bathroom. The staff at the reception apologized for the inconvenience, but things like this should just not happen in a 4 stars hotel.

A pleasant experience. Nice customer service, really good breakfast buffet. Spacious room and bathroom. Most of the staff spoke English. I have only good things to say about this hotel.