Hotel Bagni Vecchi

Do not recommend at all. I’ve never been so disappointed in an experience. I visited the spa on 28th January 2026, at 5pm. The entrance was 54 euros per person. It was not too crowded. This specific spa was recommended by an Italian friend. But alas, I strongly do not recommend visiting, unless you like a seemingly unhygienic spa with deeply unpleasant customer service. The staff seem to strongly dislike their jobs, and appear to struggle with professionalism. While waiting, the two receptionists were giggling and nudging each other while pointing at our group. When it came to our turn, instead of calling us politely, Federica waved us over using a jerk of her head and a rude expression, as if she were smelling something foul. The spa itself was poorly maintained, with what looked to be mildew on the walls and mysterious floaty bits and hair in the water. There were two couples making out in the baths and in the hot tub outside. The water felt dirty and poorly maintained. The women’s changing rooms and showers are very far apart, so after showering, you have to schlep back in a damp bath robe to a cramped locker room. I would also suggest having towel and linen returns in the women’s changing room instead of having guests unceremoniously fling their linens into an unmarked commercial bin in the lobby. Finally, Frederica from the front desk, I hope you are reading this. I’m not sure if anyone has told you this before, but giving a once over to a guest requesting for assistance is not how you do it. I do not appreciate you rolling your eyes when we asked for extra towels. Surely asking for an extra towel is something you’ve previously experienced, and the bare minimum at a spa. The way you handed over a single towel, and sneered when we asked for another, is inappropriate. As if it was a great inconvenience to your person. I highly recommend that you reflect on your career choices because it is strikingly apparent that hospitality is not for you. For other guests, if you are reading the reviews, you may also notice a pattern of poor service to non-Italian guests. Take that as you will, though I personally recommend thinking twice before booking.

Fantastic location. Nice pools, but full from 11am to 6pm.

The place is undeniably beautiful, stunning views, historic buildings, and a unique atmosphere that makes you feel like you’re stepping into another era. That’s exactly why this stay ended up feeling bittersweet: a place like this deserves much more care from the people managing it.||I understand the business model relies heavily on day visitors, and of course profit matters. But right now it feels like the balance is off. It’s simply overcrowded. They could likely make the same (or better) revenue by increasing prices slightly while reducing the number of people allowed in, because the current volume is hurting both the experience and the condition of the facilities.||As a hotel guest paying a lot to stay on-site, you don’t feel particularly looked after or “privileged” in any meaningful way. An example: all lockers are reserved for day users, so as guests we were basically forced to leave our belongings in the room. That’s the kind of detail that really highlights how the priorities are set.||The day visitors tend to concentrate around the big pool for photos, so you can sometimes find the Roman baths and the smaller round pools a bit quieter—but they were consistently dirty, and overall the entire place could use much more attention, especially when it comes to cleaning and maintenance. For the price, this is not acceptable.||One final note: the “romantic” room under the roof is not worth it and feels a bit like an upsell trap. Because of the low ceiling, it’s effectively no larger than the other rooms (if anything, it feels smaller and oddly empty). If you’re booking, I’d strongly recommend choosing a normal room instead.||In short: spectacular location and potential, but right now it feels overcrowded, under-maintained, and not aligned with what hotel guests are paying for.

Booked into the spa for four people on a Tuesday. The spa was clean, beautiful building and many different pools, saunas, and other spa rooms. They provide towels, robes, and flip flops. Very relaxing, and the aperativo was a lovely addition to the evening. The panoramic pool overlooking the mountains and Bormio was stunning with jacuzzi jets. Would recommend for a relaxing evening.

I’ve visited QC Terme Bagni Vecchi several times, including exactly a year ago, and while the spa itself remains wonderful, the "Aperiterme" experience this time was a significant disappointment. We booked the 7:00 PM entrance and were immediately rushed by reception to head to the aperitivo in our ski clothes. Despite arriving at 7:10 PM, we found the staff already cleaning up; they even mentioned they had been told no one else was coming, which shows a frustrating lack of communication between the front desk and the catering team. In the past, I’ve enjoyed a generous buffet with pizza and focaccia, but this time we were only handed a meager tray of salami and olives with no other options. Furthermore, as the driver, I was disappointed to find no non-alcoholic choices available, only beer and prosecco. We chose not to complain during our visit because the entrance is expensive and we didn't want to waste our limited relaxation time in a back-and-forth with management. We stayed until the 9:30 PM pool exit and the baths were as relaxing as ever, but the service breakdown at the start left a bitter taste. If a 7:00 PM slot is offered, the full experience should be guaranteed until the end rather than being packed away early. It’s a shame to pay a premium price for what felt like an afterthought.

One of our best stays. The environment is just amazing, like a fairy tale, the rooms are so comfortable, the staff are kind and so nice, and obviously the balneario and all the services are incredible. All that make the place feels like magic. It's one of those places one have to go once in life.

Beautiful location and nice idea. Very cool design and unique location. The spa was crammed with people, some of the steam rooms smelled like urine. The outside infinity pool is nice with a great view. The other pools looked murky and dirty. We saw in multiple pools clumps of white fluid floating in the pool. There is no enforcement of any rules so left with no one to enforce people do what they please in the pools. I have gone to many thermal baths and have not seen anything like this before. They need to clean the baths. The cleaning folks did a nice job of keeping the floors and the bathrooms clean so there was no trash around. I would not return here. Ever.

Not cheap as for a hotel, but as a “treat yourself” once in a while is totality worthy! As all QC terme, the terme themselves are great. A big variety of tubs and basins.

dis place is wonderful! you gotta take your baby momma up here and let that bitch kno she got the love tonight!