JD O.
Yelp
This place is horrible. We were visiting friends and family in Ensenada, and we had friends staying at this hotel. After a long walk, we remembered our friends were staying there, so we stopped by to say hello, and while we were there, use the restroom.
We kindly asked the clerk if they had a restroom we could borrow, while we waited for our friends to come down, He looked at us angrily and said
"No, we don't have one",
I looked at him and said..."But this is a hotel, how do you not have any restrooms in the lobby?
To which he shot back "Are you staying here? Do you have a reservations?
We told him no, but our friends did and we were waiting for them...Still declined to let me and my wife's friend use the restroom, so we walked out. Granted, I will never stay at this hotel, and I will tell my friends and family, not to stay here ever again either, after how we were treated....