Hotel Baltschug Kempinski Moscow

Hotel · Moscow ·

Hotel Baltschug Kempinski Moscow

Hotel · Moscow ·

Elegant rooms with Kremlin views, fine dining, spa, and indoor pool.

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Balchug St, 1, Moscow, Russia, 115035 Get directions

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Hotel Baltschug Kempinski (Moscow, Russia) 1 Verified Reviews | Tablet Hotels

"Quite probably, this is Moscow′s flashiest hotel—at least, it′s where Elton John stays when he′s in town. Behind the Baltschug′s hundred-year-old facade beats a glossy and very up-to-date heart—huge rooms overlooking the Kremlin, internet access, and a blissfully serene swimming pool. People turn chartreuse with envy when you tell them you are staying here. This is the kind of place where the beds are almost too big, the pillows and duvets almost too white and the service almost too prompt. Shampoo and bubble bath come in matte black containers shaped like skyscrapers, sofas are a deep and lascivious red, and the room′s soundproof windows are cleverly positioned so that you only see Moscow at its best—the gold domes of the Kremlin, the lights of the Moskva River, and the colored cupolas of St Basil′s cathedral. The city′s traffic-packed streets, on the other hand, are exactly where they belong—out of sight and out of mind. Sunday brunch buffet is probably the best in town, attracting locals and expats alike with its endless selection of hot and cold dishes, deferential chefs in tall white hats, and phenomenal smoked fish. The wild at heart must check out the British-run casino, with its genuinely stunning frescos. The more seriously inclined may choose to retire to the library bar, stocked with vodkas and books in all languages. The health club here has to be worth a trip down the basement—it has bubbling Jacuzzis beside its azure pool, lean Russian and non-Russian beauties relaxing in bathing suits, and the staff positively rushing to bring you another towel. As you′ve probably guessed, servility and efficiency is de rigeur—what happens when the old Russian aristocratic spirit gets revived by German management. (Kempinski is based in Berlin.) An unflagging concierge will set anything up from dinner at a Russian palace to a ride on a supersonic MiG-29. A request for an aspirin brings room service running to your door with two little pills on an enormous silver tray with a jug of iced water. And best of all, uniformed bell-hops in gold and green wander the lobby with guest names chalked onto signs—just as you might imagine they used to do in the old days." - Tablet Hotels

https://www.tablethotels.com/en/moscow-hotels/hotel-baltschug-kempinski

Tablet Hotels

Hotel Baltschug Kempinski Moscow

Michael K.

Google

I’m writing this review from the desk in my hotel’s living room, overlooking Red Square above the Moscow River - which already says a lot, considering I rarely write reviews. This is also our second stay at this hotel, something I almost never do, as we usually prefer discovering new places. My wife originally chose this hotel for its location, but we had no idea it would completely change our perception of the city and the people living in it. This place is truly exceptional. The location is unmatched, the views are breathtaking, and the service is excellent - but above all, it’s the people who make this hotel special. Everyone here made us feel genuinely welcome, with a level of warmth and care that felt personal rather than transactional. Nothing felt forced or routine - it was clear that the staff truly care about what they do. A special thank you to Maria K. at the front desk, who is a true professional and went above and beyond to make us feel like part of the family. Ksenia at the restaurant reception was equally wonderful - welcoming, attentive, and helpful. This hotel is something special, and we will absolutely be coming back.

Dania S.

Google

Our room was luxurious room but unfortunately the Dust was everywhere, looked like it hadn't been touched in seasons, and the bedsheets had suspicious stains and small hair look like never changed and when we asked for clean they only arrange the bed and leave the room without arrange anything ! Staff & Service: The front desk staff were indifferent and rude, offering no welcome or help. There were only two people working the entire hotel, so they were overwhelmed and couldn't help with issues specially the lady she was unprofessional with the guest and treated us in a bad way ! There was also no reliable Wi-Fi, which we were told was available. All the time the internet not working and when I asked for help they ignored us .. It felt like there was zero management; no one cared about guest comfort. The whole experience was stressful and ruined our vacation. We will never return and strongly advise others to stay far away !

Munirah

Google

The view is great, truly one of the highlights of the stay. • The staff are generally helpful and kind. • A gentleman at the reception (I unfortunately forgot his name) was especially thoughtful, caring, and genuinely tried to help. He even joked during checkout that he would clean the room himself if I ever returned, which I appreciated. Despite these positives, the cleanliness of the room was very disappointing—especially for a 5-star hotel. • When I checked in, the room was clean. However, after eating, I dropped a few crumbs on the floor. Those same crumbs stayed there for three days, which made it clear that the carpet was never vacuumed. • The windows and tables were never wiped during my stay. • The cups were not replaced at all; I had to call and request new ones myself. • When I informed the reception on my third day, they only sent someone to change the cups and bring water—not to clean the room. • Proper cleaning wasn’t done until the next morning, and even then, it was not deep or thorough. • Comparing this experience to my previous stays, I had just stayed in three different 4-star hotels, and all of them had significantly better cleaning standards than this 5-star property.

Munirah A.

Google

Even though the view is great and the staff are generally helpful, my experience with the room’s cleanliness has been very disappointing. You expect a 5-star hotel to uphold high cleaning standards, yet this was not the case during my stay. When I first checked in, the room was clean. However, after I ate, I dropped a few crumbs on the floor—nothing major—but those same crumbs stayed there for three days, which made it obvious that the carpet had not been vacuumed at all. During this time, the windows and tables were never wiped, and even the cups were not replaced. I had to call and request new cups myself. I informed the reception on my third day. They only sent someone to change the cups and bring water, while the actual cleaning wasn’t done until the next morning—and even then, it still wasn’t a deep or thorough cleaning. To put things into perspective, before this stay I had been in three different 4-star hotels between sochi and saint peter and all of them had noticeably better cleaning standards than what I experienced here. I also spoke to a gentleman at the reception—unfortunately, I forgot his name—who was genuinely kind and tried to help. He even joked during checkout that if I returned, he would personally clean the room. I appreciated his attitude, but the overall experience did not reflect the quality expected from Kempinski

Aysha k

Google

I was extremely disappointed with my stay. The level of cleanliness was unacceptable for a hotel of this standard. Housekeeping only made the bed and replaced the bottled water, but nothing else was properly cleaned. Dust was left on the tables, the bed sheets and towels were not changed, and my slippers remained exactly where I had left them, which showed that the room was not being properly serviced. The bathroom was also poorly cleaned. The toilet was not properly sanitized, towels were only folded instead of replaced, and tissues were never refilled. On one occasion, I left my room and returned to find that it had not been cleaned at all. Overall, this was a very frustrating experience and far below expectations. I would not recommend staying here.

Ghadah A.

Google

Rooms are so old but they keep it clean. Also, the view from the river-sided rooms is amazing. However, be careful of the adapter they will charge you if you use it even if you return it to them. The service is abysmal, they need courses on friendliness and hospitality especially the reception. And the smell when you go inside the hotel’s hallway is awful. It always smells like onion.

HAZIZI

Google

there is a welcome fruit basket. excellent view of St Basil Cathedral and Moskva River especially during sunset. there are some halal selection for breakfast buffet. some of furnitures and fittings looks a bit dated. Room price is quite high maybe because of the room size, location and view from the room.

U5940WN_

Google

Currently staying at Balchug Kempinski Moscow — and honestly, my impressions are quite mixed.||To start with the positives: the welcome was warm, the staff are polite and attentive. As a GHA Discovery member, I was offered a complimentary room upgrade — a nice gesture and much appreciated.||||However, several issues have come up that are simply unacceptable for a five-star hotel.||There are no complimentary breakfasts offered even for top-tier GHA Discovery members, which is quite disappointing.||||When I requested an additional bathrobe, I was brought one with yellow stains and a large tear — completely inappropriate. The iron provided in the room is of very low quality and hardly usable for any proper pressing.||||I’d also like to mention the state of the curtains — they are literally full of holes. And in a five-star hotel! Needless to say, the morning light pours right through them, so forget about sleeping in.||||Evening turndown service is another point of frustration. It wasn’t done at all on the first night and only started after I raised the issue at the reception. Since then, it has been extremely superficial — they just make the bed and close the curtains (yes, the ones with holes), then leave. Dirty and wet towels remain on the bathroom floor, toiletries are not refreshed, and the room is not truly prepared for the night. It’s just a bed that’s been made, nothing more.||||These are not the standards one would expect from a hotel under the Kempinski name. There is potential here, but the lack of attention to detail and inconsistency in service delivery are major disappointments. I sincerely hope the management takes these issues seriously — because right now, this is far from a true five-star experience.||||If you’re considering staying at this hotel based on the Kempinski name as a symbol of premium hospitality, I assure you this is a deeply mistaken expectation. There is nothing beyond the name that reflects Kempinski standards here. This property does not deserve more than a three-star rating given the complete absence of consistent, high-level service.

@tablethotels

8,496 Postcards · 3,271 Cities

Hotel Baltschug Kempinski (Moscow, Russia) 1 Verified Reviews | Tablet Hotels

https://www.tablethotels.com/en/moscow-hotels/hotel-baltschug-kempinski

Tablet Hotels

Hotel Baltschug Kempinski Moscow

Michael K.

Google

Dania S.

Google

Munirah

Google

Munirah A.

Google

Aysha k

Google

Ghadah A.

Google

HAZIZI

Google

U5940WN_

Google

Hotel Baltschug Kempinski Moscow

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Hotel Baltschug Kempinski (Moscow, Russia) 1 Verified Reviews | Tablet Hotels

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Hotel Baltschug Kempinski (Moscow, Russia) 1 Verified Reviews | Tablet Hotels