Hôtel Bambou & Spa Martinique

I’ve traveled the world, but my stay at Hôtel Bambou left me with mixed feelings. The setting is beautiful, but the hospitality and service don’t match the $400+ per night price tag. Check-In: Check-in was frustrating with no staff readily available to support English speaking guest- which was surprising for a hotel catering to international guests. The staff seemed more impressed with the weight of my Platinum Amex than offering value added assistance. No help with luggage, and vague directions via a laminated map left me dragging my suitcase around until a housekeeper pointed me to my room. Room: I stayed in the Gran Kay building, Room 606—tiny (about 200 sq ft), basic, and lacking amenities like an iron, lotion, or even a shower cap. The water took forever to warm up, and the faucet barely worked. For the price, it was disappointing. Dining: Breakfast and dinner buffets were included. The food was just okay—edible but forgettable. Finding a clean table during dinner was a challenge, and the beach bar pizza was the worst I’ve ever had. Beach: The beach is gorgeous with clear water, soft sand, and loungers for guests. However, there’s no beach service—you’ll have to get up and walk to the bar for drinks or food. It’s a public beach, so expect crowds and no background music, just natural sounds (and loud kids). Communication: The hotel sent a “Now that you’re settled” email after check-in, which I replied to in both English and French with basic questions—no response. But they did follow up the day before checkout to remind me they’d charge $25 if I didn’t return my pool towel cards. This showed me whats more important - towel cards vs guest support. Wi-Fi: The Wi-Fi was terrible—the worst I’ve experienced. The unsecured network disconnects within minutes, and when I asked the front desk, they laughed, saying they get complaints daily. In 2025, this is unacceptable for a hotel charging premium rates. Final Thoughts: This isn’t just about the language barrier—it’s about basic hospitality. The lack of English-speaking staff, poor service, minimal amenities, and weak communication were disappointing. The beach is the hotel’s only real selling point, but it doesn’t justify the price. Would I stay again? No. Would I recommend it? Not unless you’re okay paying luxury prices for hostel-level service. Rating: 2.5/5 Stars

I wouldn't recommend this hotel to anyone who is not french speaking. Most of the employees can't speak ( or are not willing) to speak english. Beides of that is especially the dinner not recommended. Me and my husband are both vegetarian and the only options where rice and vegetables. Again everything written in french. Breakfast is okay but always the same. Omelette would be a great additional offer as well some other options of bread besides of the same Baguette that is also given for dinner. The garden around the hotel is nice. The rooms itself are old and need to be updated. However they are clean. Location is good to explore the Island. However I wouldn't recommend staying here.

Keep in mind it’s a 3 star to start but for us it was great! We stayed in the adult section which gave us access to a second restaurant for supper. The room was good. The grounds are beautiful. We love the breakfast especially, the croissants. The supper buffet was OK. The other restaurant was quite good, but you have to make reservations and order your food in the morning before, the beach is spectacular. Definitely rent a car if you’re willing to drive around because there’s many beaches to see and you can easily get to the grocery store and pick up some basic necessities for very cheap eating is expensive and drinks but buying snacks and water at the grocery store helps a lot. There’s a small shop across the hotel if you don’t have a car. And you can walk down the street to a nice area with restaurants and shops. There’s also another beach further down on the left that was very nice. We visited multiple beaches around the southern part of the island and this beach is one of the best ones. It’s French speaking with many tourists from France. Bring bug spray.

Super loud music and no respect for the guests. Horrendous food and horrendous hospitality. DO NOT COME HERE.

Amazing  !|We stayed in the ,only adult, part, superior category. Very nice pool terasse and with view to the sea and direct access to the beach. Comfy longchaits. |We loved our bungalows' terasse with kolibris "dancing around", very friendly staff especially the two concierge offering fresh fruits ( see photos) and room service. Breakfast buffet is good, excellent coffee.|There has been one big downside: the dinner buffet food is really not good and so many people🤣 We learnt by accident that we were entitled to the served  relaxedrestaurant which is great. Why did nobody tell us that when checking in? .. ||However you can be proud how friendly your staff is! ||The beach is lovely and the boat to Fort de france is very nice!|

Wow...so different from any French Island we have ever been to. Staff are not helpful or friendly at all. Just everyone seems so weird and distant. This is a beautiful sunny and gorgeous island why are the people unfriendly!!!! This is a service industry and there is no service to speak off. DON'T STAY HERE

We stayed here for 3 days after our cruise and we lived the hotel. It is on the beach and the grounds (garden) are a paradise with tremendous attention to details.||Bungallows are well kept,clean and big. ||Only thing we did not like:dinner and the fact that we were forced to book dinner when we reserved the room . Please discard this mandatory dinner or change the dinners, this restaurant is the only negative thing about the hotel

The - : Ground level bungalow by the reception (102): big room and overall clean but loud and in our experience definitely not worth the 3* the hotel advertises. It’s dark, the window won’t close, the fridge barely works, the bathroom feels like a hospital bathroom - no real shower division, you wash over the toilets and end up having water everywhere. Everything is worn down basically (towels/bedding) and very disappointing for this category (and price) of hotel. We requested to change rooms but nothing was done to accommodate the request. As for the food, don’t expect to have anything appetising. Breakfast is basic but overall ok, but dinner is just a scramble of overcooked or undercooked tasteless dishes. And the size of the buffet is just not adapted to the amount of guests - the dishes turn into a proper mess within an hour of the restaurant opening and nobody is there to actually make sure people respect the order of service and just basic hygiene around food!! The +: the only stars go to the personnel of the hotel who is lovely and the setting. It’s lush green and very well kept and the service team is kind and welcoming. The beach and pool area are also nice. Overall, a lot of room for improvement for this hotel which on paper is very promising but disappointing on the spot.