Hotel B&B - 5A AVENIDA PLAYA DEL CARMEN

Why do you dislike guests so much that you didn’t even install a toilet seat? Or is that option not included in the room rate?

The staff were friendly and did their best, but our stay was cursed. Our toilet wasn’t working and wouldn’t flush, we had to call them to fix it at least 4 times. The fifth time, they gave us a different room which was slightly nicer except we didn’t have any hot water, and it was a 4 story climb up the stairs. The pool is also dirty and mainly there for show. All in all the building looks held together with duct tape and we wish we stayed at a nicer place.

Do not stay here. If you have read any other reviews you will see they all have something in common. This place is dirty, outdated, and broken. You’ll have a dirty floor in your room not just by the look of it but the sound of dirt under your shoes. A variety of stains on the sheets and pillowcases. A range of 20-50 mosquitoes and other bugs living in the room with you. No basic amenities like toilet paper, soap of any kind. And the shower floor by the drain is jagged. So you’d more than likely cut your foot if you didn’t look before you stepped. To top it all off the front door to the place was so wobbly that when you try and lock it with the old key the door knob just about fell off. Meaning anyone could just turn it enough gain entry. Once we walked right back up to the front office they acted like they didn’t understand what we meant. They do they speak Spanish and English and so do i. Then proceeded to stay they cannot change anything about the room, find a different room, nor refund us our money. We left the property after getting nowhere. I booked 24 Dec 2024, and am still attempting to get the refund. Don’t stay here, and if you do, check everything is good to you before you pay, if they won’t let you see the rooms before you pay. You have everything you need to know about it. Hope this helps.

Do not stay here We were a group of 17 people and none of us had a good experience in this hotel. The only positive thing is that the hotel is close to 5th Avenue. All the other things were awful. The hotel staff is inadequate, the pool is a “waste” pool with suspended solids floating, the bathroom door was in poor condition damaged by the humidity, the sink and the faucet were worn (the faucet was badly worn). One of us found garbage emptied in front of the room in the morning. People were chatting noisy over the night making difficult to sleep. In short, avoid staying here.

Good choice for budget travellers. ( short stay). This older hotel has a convenient|central location- close to restaurants and beach, quiet comfortable hotel - walk to everything. Nothing fancy here basic accommodation. I liked that there was a mini fridge in the room.

I love this hotel. Very nice courtyard, great service, nothing fancy but everything I need. Great location too.

During our visit to Playa del Carmen, we were interested in doing as many activities as we could, which meant we needed to save as much money as possible. However, we were worried that by choosing a budget hotel/hostel, we would have to give up quality. Hotel B&B Playa del Karma proved us wrong! ||||We arrived at the ADO bus terminal on the 5th Ave of PDC, and were able to walk to the hotel in less than 10 minutes. We were greeted by friendly and super helpful staff -as well as the adorable hotel kitty, Karmi- who got our room ready in no time (despite us being a bit early). Our room was basic, but had everything you need for sleeping and cleaning up. The room has perfectly adequate air conditioning, a TV, a minibar, and a safe, so for a quick visit, there's nothing else you'd need. Of course, if you are looking for luxury, I would suggest going elsewhere (for example, any of the resorts that are in the area); however, if what you want is to enjoy the destination and have a comfortable bed, AC and a bathroom to get ready, then this is the perfect choice. ||||Everyone at the hotel was great; Karen, Sebastián, Marlon & Enrique took good care of us and were always willing to help with anything we needed. They helped us schedule our complimentary massage with Laura (who was amazing!), they gave us great tips on how to get around, and were very friendly and sweet.||||The hotel is conveniently located near the main strip, and is also within walking distance of almost all transportation options. Although it is not directly on the beach, on our last day, we made it to Kool Beach Club in Mamitas Beach (for which the hotel has special rates) and it was one of the most beautiful beaches that we saw, which is an added plus to this property. ||||Any smart and savvy traveler will absolutely fall in love with Hotel B&B Playa del Karma just as much as we did.

This place was conveniently located to 5th ave and beach but this trip the beach in that area was covered in stinky seaweed. We had some problems with shuttles finding it tho so make sure they get clear directions there. The front desk peeps were great! ESP Stevan and Karen! So helpful, patient, nice, and went out of their way to get us what we needed and we needed a lot! Lol! The breakfast was a little lame. Just fruit, bread, cereal. The room we had was moldy, shower head was calcified and there was no water pressure, the ac was always on so make sure you get blankets from the front desk! and if you shut it off it was like rocket science trying to get it to turn back on (gracias Stevan!) beds and pillows were extremely hard. The pool was small but very perfect for the garden area they had. It was a nice area to relax in. They have a resident kitty too and before we left there was a family who brought their dog so I’m assuming they’re pet friendly or at least service animal friendly.