Hôtel Bellerive

⭐☆☆☆☆ Disappointing and Unhelpful Service — Not Recommended for International Travelers My experience at Hotel Bellerive was unfortunately quite disappointing, especially considering the difficult situation I was in as a traveler who had just lost his passport and belongings in Lausanne. From the very beginning, the reception staff—particularly the lady on duty—was cold, dismissive, and entirely unhelpful. When I asked for guidance on paying the city tax (given my cards and cash were stolen), she offered no assistance and told me to “go back to Lausanne and figure it out” rather than helping me navigate an alternative solution. I eventually managed to pay manually using a credit card method that she could have easily suggested. When I asked if the hotel had a mobile charger I could borrow for even a few minutes—something that many hotels are happy to help with—she simply shrugged and told me to find one outside. This was at a moment when I was in genuine need. To make matters worse, she didn’t inform me about the free Lausanne Transport Card, which every guest is entitled to. I only learned about it when I read the hotel manual inside my room The room had no telephone, which was odd for a hotel in this category. When I went to use the phone at the reception, she replied sarcastically, “Just like you would use any normal phone,” despite the fact that the device was not working properly. Overall, the lack of empathy, hospitality, and basic helpfulness—especially toward a guest in distress—was deeply disappointing. I do not recommend this hotel to international travelers, particularly those unfamiliar with the local system and who might need even minimal support.

Cozy hotel in the heart of Lausanne within walking distance from the lake Geneva. The staff is friendly and welcoming, they speak perfect English and are very helpful. The rooms are spacious and clean, carpeted and comfy. There's a capsule coffee machine in the rooms but unfortunately no refrigerator. The hotel has small gym and sauna. Also, we got a travel card at the hotel so we could take advantage of the public transport and travel around the town, which was very practical. There is a parking lot close to the hotel.

Just a quick one night stay, but the bed was so uncomfortable that I could not sleep at all. Like many buildings in the city, the view was great and staff was really, really nice. Even the breakfast, although it looked simple, was very nice.

This is our second time staying in this hotel. As with our last time we booked directly with the hotel. On each occasion, Kamal at reception has looked after us exceptionally well. She is so kind and helpful and ensured we got a superb lake view room. |The bed is very comfortable and bathroom clean and shower very good. |Breakfast was delicious

Nice hotel with nice view onto the Geneva lake and Lausanne, rooms are generous but would gain to be refurbished.

A stunning location, but you really do need to pay the extra for a high level lake view room if you can; well worth the additional expense. A beautiful hotel in the traditional city style. My room was a little 'tired', but then I prefer new and contemporary styling. This room was clean, had everything I needed and decor/furnishings, whilst tired, added to the quaintness of the experience. Service was exceptional in all areas of the hotel, especially bar, reception and breakfast (which was delicious). Highly recommended with lake view.

The hotel has the charm of the 80’s which i like! Everything works well, maintained well and has professional Swiss standards. Bed is very comfy and a small table in the room was perfect for me to get some work done. Located in the residential area so it’s quiet at night and the view of the lake was wonderful. Breakfast was also good and sufficient. It is slightly away from the center but there’s a bus stop close by so worked out perfect for me.

Very good place to stay to move around to Geneva montroux interlaken

I was on a trip for a week to Lausanne with my boyfriend and a friend and we stayed here, in two different rooms and ended up being on different floors, which wasn't terrible but a little weird at the same time. My boyfriend and I had asked for a room with a double bed but ended up with a room that had two twin beds pushed together, which was different but I am not sure if that's the way the hotel does things. The room, overall was spacious and comfortable, but the shower gave us a hard time with the glass that swung out and never stayed in one place. No matter how hard we tried, we always seemed to get water on the floor. The shower head, which was one you could hold in your hand, was also outside of the glass area and you couldn't hang it up without it being on the other end of where you would stand behind the glass. It was almost like you needed a second person to hold the shower head and rinse you off in order to prevent water getting on the floor. Weird. The front desk staff were really nice though. Checking out was a bit rough though. The clerk didn't quite understand that my boyfriend and I each had breakfast twice and she needed to have us pay, though we had originally already paid for the room when we booked it. Also, the friend we went with was having trouble with his credit card so I ended up paying for his room, and she didn't seem to grasp this concept either. Maybe it was a language issue but it all worked out in the end. Overall, I dont know if I would stay here again or somewhere else, but hey, a hotel is only meant to be slept in and not stay in all day so it did justice when it was time to sleep.