Richard R.
Yelp
Very poor check-in experience. Very poor check-out experience. Nice room. My wife and I stayed here for one night in June 2017. When we arrived after a short walk from the rain station in the rain, we looked for the sign saying, Hotel Belley. We walked in, only to be told by a restaurant employee that hotel check-in is across the street in a different building. So we walked across the street in the rain, looking for a sign saying "Hotel Belley Reception" or something similar, but there was no indication of where we should go. So we went back and asked again, and the restaurant employee explained that the check-in for Hotel Belley is actually at the Hotel Saint Paul. There is a sign for the Hotel Saint Paul. We were able to check in. Then, we could not find the door to the stairs leading to our room, because nobody told us how to get to the room. When asked again and when we finally got to the room, we found an attractive room with an exposed brick wall and a mish-mash of modern furnishings that worked very nicely. The hotel is on a busy street, but high-quality windows keep the noise out. No complaints about the room. It seemed appropriate for the price of $160 Canadian. Then came time for check-out. We walked across the street again to the hotel Saint Paul at 10:30am to check out, but nobody was there! We waited 10 minutes, then came back to the building where the rooms are located and asked staff again, and they found the front desk employee that was supposed to be at the front desk, so we all went back to Hotel Saint Paul to check out. We finally got it done. When I saw my bank statement a few days later, it said I had paid my money to the Hotel Saint Paul. Funny! (as in stupid!). I do not recommend this hotel. It's confusing and dysfunctional in the way it is arranged physically, and in the way it is managed. There is a lack of appropriate signs, a lack of spoken directions, and very poor service overall. Cute spot, decent location, but totally aggravating and annoying.
