Ebru V. Akdemir
Google
We would like to express our sincere thanks to the staff at the reception, bar, breakfast area, room service, and transfer services. The overall hospitality was excellent, and we truly enjoyed a clean, comfortable, and pleasant two-day stay.
However, we were disappointed with the experience at the pool area. The staff member there did not reflect the same level of hospitality as the rest of the team. Her constantly displeased expression and unapproachable attitude made us feel uncomfortable. Unfortunately, I was unaware of the children’s time restriction at the pool, and although we exceeded it by only five minutes, she pointed to her watch and asked us to leave in a rather impolite manner. Even the next morning, we were met with the same unfriendly demeanor, which affected our comfort.
While the rest of our stay was wonderful, the experience at the pool area left a negative impression. We hope this feedback helps improve guest experience in the future.