Hotel Benilux Park

The hotel itself is lovely, with beautiful gardens and a charming dining area that create a relaxing and picturesque atmosphere. Unfortunately, our experience was overshadowed by the poor level of service. The staff seemed disengaged and at times quite rude, showing little care or attention toward guests. It was disappointing to see such a beautiful setting let down by a lack of genuine hospitality. With better staff training and customer care, this hotel could truly live up to its surroundings.

I would rate this hotel 4.5 out of 5, the rooms are clean, beds are comfy ample toiletries, although our friends had a different experience, they ran out of shower gel and had to go buy some, their room was missed for cleaning and towels not changed, where as ours was fine.|The pool area is amazing, plenty of sunbeds and no one is allowed to reserve them which is brilliant, if there’s a towel on a bed and it’s empty for 30 mins it gets taken off. Pool bar drinks are not too expensive and the food was good from there. They had someone entertaining around the pool most days, very relaxing and created a lovely atmosphere, only went bed and breakfast, the breakfast was great, lots of variety, apart from running out of butter and they don’t put enough glasses out for the fizz at breakfast, also not enough staff, they were struggling to keep the tables clear etc. |Overall it was brilliant, and I would definately return and recommend it to anyone.

The hotel is very good. It's an oasis of calm in a town that's full of hustle and bustle. ||The privilege room we had overlooked the pool area. It was plenty big enough for a 4 night break. The bed and facilities were great and all recently decorated to a high standard. ||The hotel is a block back from the sea front meaning it's soooo close but yet far enough away to ensure the hotel feels relaxed and no major noise issues late at night which maybe an issue for hotels on the sea front. ||The food we couldn't fault. Yes there isn't loads of choice and the restaurant does get busy but what was served was very good. For someone that has a gluten intolerance I've eaten well when using the restaurant.||The only criticism we have is that the hotel just lacks the keen eye for attention. Food plates, glasses and mugs remain on tables for too long which does detract a little. But it's not the fault of the staff employed (they are constantly on the go) it's more a case of lack of numbers. ||Overall, we'd recommend the hotel to anyone seeking a base to enjoy the old town of Benidorm. A further positive was the use of the hotel by the Spanish. That's a good sign in my opinion!! ||If you are considering I'd say book it!

I stayed here on my own in September and had a fantastic experience. The staff were incredibly friendly and helpful, making me feel welcome from the moment I arrived. The location was perfect — close to everything I needed — and the facilities were excellent. The pool area was amazing and a great place to relax, and my room was spacious, comfortable, and spotless. I would definitely stay here again and highly recommend it to anyone visiting the area!

This was our third visit in the past 12 months and we had another enjoyable and comfortable stay. We express our gratitude to all staff for their courtesy and service maintaining the high standard across all areas - reception, breakfast, bar and rooms. A personal thanks for the gift in our room upon arrival. Look forward to returning at some point in the future.

I wanted to love this hotel so much! BUT|It really is Style over Substance with this hotel|Good Points|Decor and smell of the hotel is stunning, so are the staff.||Bad points|Food not good at all, lots of cold recycled food, very poor limited choices|Sun Beds almost all of them are in the shade|We didn't have any clean towels, toilet paper of Soap for over 3 days, i called reception several times, ending up having to go to reception after 2 days asking for someone to come to clean and replenish the room.

Stunning four-star Mercure just a short walk from Poniente Beach. The hotel has been beautifully refurbished — modern rooms, excellent air conditioning, and a stylish oasis-style pool area with cozy booths. The breakfast and dinner buffets offer a great mix of local and international dishes. Staff are professional yet friendly, always ready to help. A fantastic retreat that stands out from the usual Benidorm hotels — highly recommended!

Stayed at mercure hotel Benidorm for 10 nights in October 2025 with my sister (2 ladies in our 50s.) Overall the hotel was very nice and the breakfast was good. We booked a privilege room but requested twin beds and was told on arrival the only room in the whole hotel with twin beds was on the first floor with a large balcony with sunbeds on balcony. We thought the room was okay and was quite spacious but the storage was not good as no drawers. Had to ask for extra cloths hangers as only about 5 in each wardrobe. They brought us some more. It was still not enough for 2 women for 10 days so the room always looked untidy with cloths over the chair and all our make up and toiletries on show on every surface. ||During our stay we had 3 days of heavy rain and we wouldn’t have minded if the balcony was covered so we could sit out and read but ours only had a wooden blind covering half the balcony that the rain could get through and a big tree covered all the front of the balcony so we had no view of the pool area. This meant we could only sit on the beds in the room. I asked reception if we could change rooms as we still had over a week left of our stay , we said we would be happy to have a Standard room with a covered balcony so we could sit out as the weather wasn’t looking good for a few days and was told that it wasn’t possible to change room as the hotel was full for the rest of our stay ( my husband checked online from home and he said he was able to book at least 3 room types including standard room for the dates we had left??)||The cleaning of the room was also very inconsistent . The bed sheets had some sort of fabric freshener sprayed onto them on one of the days and my sister who suffers badly with allergies was in a bad way with breathing as the smell was so strong. She had to remove all the sheets and pillow cases off her bed and put the sheets outside. I went down to reception and asked them to replace the bedding with fresh sheets and inform the cleaning staff not to spray any more in our room. I was told that the bed sheets get renewed every day but ours certainly didn’t - my sister had to sleep for 3 nights without any sheets or pillow cases on her bed after she took them off due to the strong perfume smell. |The floors in the room and balcony were also not cleaned daily as I could see stains on the tiles that had not been mopped for a few days and a lot of leaves on the balcony . ||The weather improved and the sun came out for our last 5 nights . We didn’t use the pool area as only a small number of sunbeds actually got any sun so we went to the beach which was only 5 minutes walk away and it was lovely. ||The location of the hotel was good for us. We wanted to be close to the old town and the poniente beach and it was easy to walk to the lovely beach and old town . We went to the new town a couple of nights in a taxi that reception booked for us and it cost about €7.50 one way. There was also a bus 002 that runs from across the street to the rincon de Loix area and all through the New town area. ||All in all the hotel has a very nice , modern , Scandi feel to it and most of the staff were very nice and the young guys on reception were very good. We just felt let down with the room issues so I would not return to this hotel.