devize I.
Google
I ll be back every year!!
We have always loved staying at this hotel for their impeccable service and atmosphere, but true hospitality shows itself not when things go right, but when things go wrong.
Sadly, we had to cancel our New Year's Eve reservation at the very last minute due to a severe medical emergency affecting our entire family. We were heartbroken to miss our trip. However, the reaction from the hotel team (special thanks to Denise!) was absolutely heartwarming.
Instead of enforcing strict cancellation policies during such a busy season, they responded with genuine concern for our health and immediately processed a full refund. This level of empathy, kindness, and fairness is incredibly rare in the industry. They haven't just kept a client; they’ve won our loyalty forever. We cannot wait to return as soon as we recover. Highly, highly recommended!