GodlyNeel
Google
Worst hotel I’ve ever been to. We had booked about 9 rooms for around thirty people, all family. The images and reviews all said the property was stunning with top tier service, and the sorts. On entrance we saw the reception was poorly maintained and only one inattentive staff manned the desk. The staff were rude and inattentive at most. The pool was supposedly well maintained and luxury, although it looked like a century old well that hadn’t been cleaned in years. The stairways were very narrow and steep, not at all suitable for little children. We had specifically asked the manager to give us ground and first floor rooms because we had several toddlers and children with us, and instead we got the top rooms. I myself got one of the topmost rooms. The entrance was disgusting and the wood was filled with termites. The rest of the room was initially enticing and luxury looking at first, until you got a closer look at everything. The table, bed and sofa were damaged, very dirty and antique. The blanket on the bed had no cover, just a bed sheet laid on top of the blanket as a sore excuse for a blanket cover. The bed itself had insects, large and small ones, crawling all over. The curtains were ripped and had insects sticking to them. The AC was extremely old and inefficient and couldn’t cool the hot room. The bathroom entrance was as such that there was a high chance someone could trip down the stairs and injure themselves. The staff kept making excuses for everything. There were 3, just 3 staff manning the entire hotel, including the rude receptionist. 15 of us had rooms that were too disgusting to spend a single night in and we asked the manager to do something about it. The manager told us that it was our problem and thus we were forced to move hotels. This wasn’t cheap either.
This hotel is a scam and a fraud. Don’t trust those foreigner’s comments. For whatever reason the manager and executives are sort of racist and favour the foreigners.