Hotel Binario Umeda

Incredibly kind and helpful staff. The single room was a bit small but still cosy enough. The hotel itself is also very well-located, just ten minutes away from Umeda. In short, a great option in terms of quality-price!

I just stay here for my transfert. It was calm and comfy. I didn't had any issues and they can keep our suitcase for the day.

First time in my life that a hotel doesn’t have complaint form (I asked for filing a complaint form). What the point of having a customer service when the hotel doesn’t had a complaint form to listen to your customer?

Hotel rooms are new and clean, a bit small akin to other hotels in Japan. Staff are helpful and nice. But I wonder why they offer ear plugs when I checked in. I found out later. Rooms facing street are right opposite to a fire station. You NEED these ear plugs to have some normal sleep otherwise you'll be responding with the firefighter all night.

Family holiday in Japan, December 2023: This was our least favorite hotel booked by our travel agent. It was just too far away from everything, such as the train station and good restaurants. The breakfast was okay, and my kids liked the soft-serve ice cream for breakfast. The rooms were very small, and the service from the staff was just okay.

Great location, clean room. The only disadvantage was ac that for some reason couldn't be turned off.

Comfortable stay! The room was spacious, even with an extra bed. They provide free amenities such as toothbrush, shaver, cotton pad, 3-in-1 coffee etc to pick up should you need them! And pyjamas too! The beds were comfy, and good water pressure in the shower! There’s also enough charging ports. The location was okay, there is a convenient store (konbini) nearby and the walk to Nakatsu station was only 5 minutes walk away. Respectable and helpful staff. I recommend a stay here!

OK for the location. The first room where we were placed smelled really bad and we had to complain about it. At first, we were told that no other room was available, but after showing that the room was inadequate to stay, a miracle happened and a new room was available for us, if we paid an additional of ¥4,000 iens. We did so, and the new room didn't had any smell issue, but it was not as the first one (two single beds instead of one bed only). Room was OK, the ammenities were perfect and staff had limited English but tried to help. Overall, I believe we had some bad luck, but we have no intention of repeating it in the future.