Hotel BLU Vancouver

We loved Hotel Blu and would recommend it to everyone. Our family only stayed one night before flying back to Australia and we wish we had stayed longer. We didn’t fly out until til midnight the following day and the staff offered us a late check out and free baggage storage, which was an amazing help.|On arrival we were greeted by very friendly staff who offered us lovely cold water and lollipops for the kids. We also met Steve the fish which my youngest son loved the most. |The room was excellent and facilities top notch. The location was perfect and walking distance to great restaurants, science centre and shopping. Big shout out to Daniel for helping us when we were leaving. We will be back!

I loved my time in Vancouver and this hotel was just perfect for me. I was attending the Bruce Springsteen concert at the Rogers arena, about a 12 minute walk. In fact, a 12 minute walk in any direction of the hotel is pretty fascinating, safe and populated with friendly and interesting people. The service at the hotel was extraordinary and the bellman was above and beyond - M - - - - can’t remember his name. The room was spotlessly clean and the spa aromatherapy steamer was such a nice touch. The bathroom is all floor to ceiling glass toward the bedroom and window! But you can pull down a privacy shade. Bed was so unbelievably comfortable and the desk was roomy and everything seemed absolutely brand new. The temperature control was precise, the heater was silent, the room was so comfortable. The breakfast was excellent and the service there was wonderful. I recommend the salmon Benedict. Everything was delicious and made to order. Great lattes, and in the room an Nespresso and good selection of teas. Quiet and elegant even with a bunch of excited concert-goers from all over the world. Only real problem for me was the cost, which was a lot more than expected due to taxes and many kinds of fees, including an “event fee” for being nearby the concert, I imagine. On the second night, the room cost was double the cost of the first night, probably due to the higher occupancy from concert-goers.

We stayed at Hotel Blu for one night before Cirque du Solei. We chose the hotel as it is very close to both BC Place and Roger’s Arena (2 blocks), and a 10 minute walk to the location of Cirque du Solei. |The hotel is very modern, clean and well appointed. The staff were excellent. Everyone was pleasant, helpful and really focused on customer service. The rooms were excellent. All the amenities were modern and the bed was extremely comfortable. |When booking directly with the hotel, parking is included ($30 value) and you get two $20 food credits to the Azure Cafe which serves breakfast. The food was excellent. |The hotel is at the foot of Robson street and close to the sports arenas. There are also many restaurants and bars nearby. We had a superb stay and would highly recommend Hotel Blu. We will be back again in the future.

Great hotel and a little less than the Douglas and the Marriot. Nice rooms. Nice staff. Nice pool and hot tub. The weight room was okay. Little breakfast place that is a little expensive for the portion but acceptable and good food. The only downside was they tried to charge for parking after telling me it was included but they did not end up charging me hence the good review. Just keep in mind that when booking through a website like Expedia that they will charge you for parking however the desk people do not inform you of that when asked about parking.

My mom and I stayed here for the Taylor Swift concert and we cannot speak highly enough of our stay and the service we received while here. Every single staff member went so above and beyond to make it a personalized experience for everyone staying here. We had our room upgraded the first night, the room was immaculate and very comfortable. It was in such a convenient and safe area. Everyone who works there is so kind, welcoming and wonderful. Highly, highly recommend to anyone coming for business or pleasure.

Our stay at Hotel BLU was unexpectedly good. We stayed in a King Loft Suite and it was perfect for 2 people, very modern feeling with automatic curtains and a see-through window to the shower. The breakfast is not included, but there are lots of options and it’s very filling for a good price. We went for a concert and the location was super convenient for walking right to Rogers Arena and back quickly. Overall a very cute hotel with lots of good amenities and charm. Great staff too, friendly and attentive.

Positive: They are so friendly. When we arrived a man named Mandu was very kind and helpful. Also, gave us discount tickets to capilano bridge. Check it was great as well hotel employee was very nice as well. Negative: The double charge. They charge your card then release it back to you and recharge your credit card.

We had the most amazing 3 days at the Hotel Blu. |From the moment we checked in we felt welcome. Water infused with herbs is available in the lobby. |Our room had a large deck and loft which gave it a feeling of open space. They serve filtered water and all rooms come with quality wine glasses. |We were surprised at all the small details that were thought of. |They even have electric bikes if you feel up for a ride. Underground parking was easily accessible and provided access to elevator which we could take straight to our room. |The location is lower Robson and its steps away from Roger’s and BC Place. Shopping just up the street. |The staff were absolutely caring and kind answering every question we had. |Could not recommend this gem of a hotel enough. It’s an extremely well run hotel with personality. |Anthony and Rita

Enjoyed my stay at Hotel Blu. Arrived late at night on Sunday in January. It was a little confusing since they lock their automatic doors after a certain hour. The staff let us in and checked us in. I was pleasantly surprised to get an upgrade for our room. The room was spacious and clean. I believe our room was an executive suite. The room had a king bed and nice little sitting area. The bathroom was spacious and had a multi-head shower. It took a little trial and error to figure out the shower settings. This room also small fridge and a nespresso machine. I enjoyed my stay at Hotel Blu. I would recommend it to others.

A clean, quiet and well appointed right across from Rogers Arena. My corner Queen suite was spacious and comfortable with a fridge, microwave and Nespresso machine. There was even an aromatherapy machine, which came with a box of four different scent oils, available free on request. I took advantage of the indoor pool, jacuzzi and sauna to relax after travel. The suite bathroom was spacious with good shower water pressure. This part of the stay was wonderful and reasonably priced. The room came with complimentary breakfast which was okay. I ordered Eggs Benedict. The poached eggs were perfectly prepared, the bacon and avocado good and the potatoes hot and tasty. Sadly the grainy Hollandaise screamed "powdered" and the extra I requested came cold in a refrigerated ramekin. The server was cheery and attentive. I would order something else next time. Overall I would definitely return to Hotel Blu.

It's ok but they did not show how to do room service and you have to fill water yourself and you have to carry your bags to room. The good thing is that the people are nice and i had a good sleep.

Great location!! Beautiful building! Very secure safety policies. Incredibly courteous staff. Efficient and accommodating. Rooms very well appointed with complimentary espresso and lovely selection of essential oils. Slippers and robes, great linens and comfy bed. Cleanliness exemplary and staff visited early evening to check on needs. Also texts from the front desk checking on us. Happy to have secure under ground parking. We didn't use the pool/sauna/hot tub/gym but breakfast was lovely. Be aware that there is no on-site restaurant but many options close by.

The staff, location and cleanliness is amazing!! We loved our stay! They offer so many things for a boutique hotel and should be the choice when staying in Vancouver!

Hotel Blu is perfectly located on Robson and Cambie Streets. Access to bike lanes and close by stores and coffee shops! Concierges Tom and Dan are amazing. They don't miss any details in making your stay exceptional and easy. I'm recommending all friends and family to stay here.

I really enjoyed staying at this hotel. Not only are they just the friendliest staff, but they also had a deal with Black Rice Izakaya next door, where we just showed our key card to our room, and we got a discount! It was so delicious. The rooms are nice, but not over the top. It's definitely nice to have a good fridge in the room, and we used it. I am personally not a fan of these rooms with the completely clear bathroom. Don't worry, in the picture he was just sitting there to make a point, not doing anything that would be weird to photograph. . Luckily there is a shade, but I just don't need to see the bathroom that much, nor do I care to. Personal preference. The location is awesome! We were able to walk all around the area and there are some great restaurants and shops around. It's a little pricey in my opinion for what it is, and we didn't have the best view (we looked at another hotel, and an alleyway) but it might also be the time of year we were there. It's a good option, but not super high end.

This review is very late, but our stay was wonderful; from the front desk staff to our huge room and well-appointed bathroom, Hotel BLU delivered exceptional service and comfort in a reasonably priced package. I loved getting a hot chocolate each night. Will stay again!

clean and newer hotel, very friendly service. They upgraded me to a room with patio and also free parking for having Expedia status. indoor pool and hot tub was nice and clean also

Absolutely beautiful room and prompt service when asking for items from the front desk! Our room had high ceilings, a loft, and an outdoor seating area. Truly felt like a queen! The only complaint I have is that in the morning I kept hearing beeping sounds, likely because we were close to the gym/amenities area.

Hotel BLU is an upscale boutique hotel Downtown close to the stadium. Very convenient location on the east part of Robson Street. Check-in was made great thanks to Melissa who deserves a shout out for customer service, and going over and above for us. The hotel has cool lighting and modern decor. The entire vibe is very relaxing. The room had a King size bed, an awesome stand alone glass shower with rain shower head and hand held attachment. They have shampoo, conditioner and shower gel in large pump sizes. The bed was SO comfy ! Omg I had such great nights sleep on it. I probably should of checked out what mattress brand it was. I'll definitely return and would highly recommend.

Booked this place after doing weeks of research and finding it at a great price. Was a little less than a 10 minute walk away from the Vancouver City Centre Skytrain stop. We were greeted by who I believe was the concierge and the manager, Min. Min was super friendly and accommodating and probably the best part of our hotel stay because of how helpful she was for us. She helped us get around, called a cab for us, and overall the nicest person we met. The room we were assigned was what appeared to be a queen bed suite. The room was super nice and spacious. The hardwood floors are nice and there was also a terrace with a great view of BC Place. The bed was sort of uncomfortable and we got a little back pain after a few nights sleep. Another thing that wasn't so great was the shower since there was no tub for the shower a lot of water was able to get onto the bathroom floor. This may have been a handicap accessible room though so it's understandable. One of the least favorite parts of our stay was the breakfast. Not because the food was bad but we did not know that we would be charged or how much it was until after leaving the room. We were honestly just looking to check it out at first. Overall, the hotel was beautiful and the staff was wonderful but there was something things that could improve. Definitely can see why it is a top hotel downtown.

Spent the weekend at the Hotel BLU in Downtown Vancouver with my partner and little dog. Very nice showers and amenities, and lots of nice restaurants and shopping centers in walking distance. Hotel staff were really friendly and accommodating.

This has become my go-to place in Vancouver. Location is extremely convenient, just close enough to downtown businesses and restaurants to be able to walk everywhere, but just far enough that you feel a bit isolated from the worst of the city noise. The neighborhood can be busy when there's an event at BC Place. All the rooms are well appointed. the balcony rooms and suites are especially nice in good weather. Beds are comfortable and all the right bits are there: refrigerator, microwave, decent bathroom amenities. Most rooms do not have a tub, but this has never been a issue for me. Bathrooms are glassed-in, but a curtain provides privacy. I'd characterize this place as better for adults than families. The upper levels of the building are condos, and access to the hotel floors is controlled with key-card access from the elevator, so you will need to go downstairs to admit guests and/or receive food delivery. The pool is nice, and covered in winter so it's always usable. Breakfast (additional cost) is good and can save you the trouble of going out on rainy days. One of the major benefits to me is that if you have premium status on HotelsDotCom and ExpediaDotCom you get free parking and free room upgrades when available. As I'm usually driving from Seattle saving the normal Vancouver parking cost is worth at least $30 a night and the inconvenience of parking offsite. The free room upgrades have often found me in a 2-level suite or balcony room.

I stay at this hotel every time I come to Vancouver for work. We keep coming back here because what's not to like? The hotel and room have all the amenities you could ask for including a Nespresso machine... Whaaaat? I love it! The rooms have robes, slippers, umbrellas, etc. The bed is incredibly comfortable. The showers are a bit interesting as you can see through them from the bed to the bathroom. There's an optional shade you can pull down. Not all rooms are like this but just a heads up! Haha They also have complimentary yoga classes in the mornings you just have to ask which day because it varies. The staff is super friendly and accommodating. Plus they have a virtual assistant named Roxy in each room and you can ask her for things like directions, general hotel questions, the weather, to call your car from valet... It's super cool! I used the last request quite a bit :)

This is a great place to sat when you wanna watch a game. The stadium is close, within walking distance of the main gate. There are plenty of excellent restaurants nearby. They have valet or regular parking but do charge a parking fee of around 30$ per day. This was expected as we have stayed in Vancouver before and was charged a similar rate. There is a nice sized gym with well running machines. The pool is very nice, with a hot tub and a sauna. I would highly recommend paying for the hotel breakfast as we missed out on this but walked by and was absolutely shocked at the spread. It looked delicious. However there is a very quaint little breakfast place not far up the street that has AMaZing waffles. Only downer was our mattress in our room. It did need to be changed out. It had two nice sized valleys that were unpleasant. The rest of our family did not report the same issue, so I assume our room was due for an updated mattress. Great place and I would stay again.

FancyPants! Wonderful stay! After spending a week in the Canadian Rockies, we headed to Vancouver for a little pampering and city life. We splurged slightly and stayed at the Hotel Blu Vancouver. The hotel did not disappoint! Another review mentioned the USB next to the bed didn't work, which we also experienced. I had thought we missed a switch somewhere, but there were plenty of outlets and other USB options for charging our devices in the room, just slightly less convenient. The location is excellent, great spot to walk almost anywhere. We even walked to the beach from the hotel (it's about a mile, but fun to stroll through the neighborhoods). It's located right next to the stadium on Robson, which makes it easy to locate from almost anywhere. Staff were super friendly, helpful, and nice. The technology in the hotel is really great too - they have a 'virtual assistant' similar to Alexa/Siri whom you can ask the weather, dining suggestions, etc - but who is also hooked into the Hotels system, and you're able to get things like towels sent up, or your car pulled around from the garage. They also have a texting number, you can text the front desk for any of these issues. Finally a hotel in the #21stcentury! The room, hallways, and lobby are all very swanky. Plush carpets, thick doors, nice soaps in the bathroom, high quality bedding, etc. It was a delight to spend 3 nights here, we loved it! There were plenty of in-room amenities including an Nespresso machine (which I LOVE). Normally, we don't ever touch coffee machines in hotels, but we felt comfortable using this one. They dutifully replaced our dirty cups and gave us more pods each time they cleaned our room. There's a gym and an indoor pool; we didn't use either but checked them out, and they looked nice. The hotel also doubles as a residence, which I would personally dislike as a resident - but as a hotel guest, doesn't really make a difference. We had free parking, as part of our reservation, we were able to grab our car, and have it parked for us many times during the three nights we stayed here. Overall a great stay, and for the I quality of the hotel, I think the price was a pretty great!

My favorite hotel in Vancouver, Canada. It's very clean, new interior, bathroom design diffirent face to the bed but have curtain . I got free VIP parking and have sauna, gym, massage . Also convenient walk around the town to check out a bunch of shopping, restaurants , stadium. This hotel derserve more than 5 stars a d definitely of I'm in town will come back .

Great location, clean and comfortable rooms, delicious breakfast (included), free valet parking, and the best part was that every single staff person was so friendly and welcoming! Will definitely stay when we come back to Vancouver!

I'm sorry Hotel BLU Vancouver. I was in a Yelp rut at the time, so I didn't bother to take any pictures of your awesome establishment! I will next time and I will definitely come back next time I'm in Vancouver. Hotels can be super expensive in certain areas of Vancouver. Luckily, I found Hotel BLU and had a great rate. True, it's not "central" to a lot of locations. However, it's not a far walk to get around to many great shops and restaurants. The hotel itself is very modern. While the lobby had some construction going on, it was very clean. The parking is underground (and gated) and can be accessed with your hotel key. The room itself is very nice, spacious, and has all the amenities you could possible need. There is a pool and gym on the 2nd floor and both were kept in good condition. Speaking of gyms, does anybody find it weird that I watch Food Network while on the treadmill or elliptical machine?!? I mean, you gotta put the calories back somehow! As for service, top notch. I already love going to Canada, but this place makes it even better. My kids love it, too, because they gave them some snacks for the road! Thanks, Hotel BLU!

Staff were super friendly. Rooms were clean and had a modern style. Unfortunately they don't have a vending machine anymore but stores are close by to get what you need. Pool was a bit cold but the facilities were great! Would definitely return to this hotel for a stay and recommend it to others.

Not sure why others gave low rating. Have found this top notch. Well located, close to stadium on Robson. Room is well appointed and has faux hardwood floor that is more sanitary and healthy than carpet. Staff are v helpful and friendly. Many restaurants close by to try. Staff also give discount coupons for attractions and restaurants. Room comes w kettle and nespresso machine and Roxy - an electronic concierge. Some of the recommendations are questionable w three star restaurants being on their list of three. Fun to stump her though- her favourite colour is orange! Housekeeping did up room in am- often I am in a major upscale hotel and housekeeping comes late in the day which is inconvenient. I am very pleased w the hotel. Book directly w the hotel and breakfast is included.

A great stay! Friendly front desk staff, great amenities (laundry, gym, pool, hot tub, sauna, breakfast - not included but offered!, and I'm sure some others that I didn't know about and didn't take advantage of). It's so central! The walk to gastown, chinatown, and downtown was pleasant (minus the rain), and it's so close to the skytrain! Guys... they had an organic bin in the room!! I loved this! Usually at a hotel I collect my organics in the fridge and toss them when I get home, but this was SO NICE! AND!! They had large bottles of shampoo, conditioner, and body wash instead of the small, take-home, single-use bottles! Yay! Free, fast wifi, and free bike rental and hotel shuttle! Although, I only found out about these from another review, I was NOT told about them from the hotel staff. I wish I'd known about asking for better pillows... the ones on the bed were very difficult for me to sleep on, but I won't fault the hotel since I found out on the day I checked out that there are softer pillows in the closet, and you can ask for more at the desk. Pricey but worth it. A very luxurious hotel

I loved my stay here. Top notch friendly, professional staff always responsive to questions, requests, whatever you need whether it is an umbrella, hotel shuttle about town, chocolates, or free oyster coupons (thank you Min!). Clean, quiet rooms, design is very urban contemporary cool with nice attention to detail. Rooms are on the small side with a big, comfy bed. High quality HD TV, Nespresso coffeemaker, fridge, microwave. Wonderful hot tub, pool, sauna and fitness center too. Location is excellent, close to everything hip and cool in fabulous Vancouver. No complaints but a word of warning to anyone whose travel partner might be a prankster. The bathroom design is a little weird. I'm posting a photo to illustrate, but there is a huge transparent glass window separating the bathroom and bedroom. The shower is big and very cool, but both it and the toilet are like a fishbowl in full view of the bedroom. Yes, there's an opaque shade that can be pulled to block the window but the shade is outside the bathroom! So the person on the toilet or in the shower has no control over their own privacy if they're on the throne. That plus the light switch is also outside the bathroom door. If you travel with a practical joker or a teenage boy, do not stay here! But if you travel alone or with a respectful adult partner, you will love it here. I do wish they'd change that odd design quirk though. Regardless, I hope to be back soon! Great hotel stay, thank you!

Outstanding hotel! My family had a chance to stay at this establishment after our cruise ended in Vancouver. The Hotel staff are friendly and well mannered. The lobby was clean and inviting. Our room was clean and ready on time. I also had a chance to use the pool and sauna which were both great. I would recommend staying here when in Vancouver.

Nice hotel in the downtown Vancouver area. It's walking distance to a bunch of restaurants, including Tim Horton's and the movie theater. You have the option of self or valet parking (both $30 CAD/day) but with valet, you should factor in tip. Parking was plentiful and there are elevators that go directly from the garage to your floor. The room was clean and the shower is hilarious. It's glass all around with an optional pull-down curtain. The only problem we had was with the key cards. They would randomly deactivate so we'd have to go to the front desk to get it reactivated in order to access the elevators and the parking garage. Free apples and fruit-infused water in the lobby.

Lots of technology and great service. Clean rooms and plenty of restaurants and bars within walking distance. Found a great deal on Expedia. Quality place, highly recommend staying here.

This place was amazing in every way. Location, rooms, amenities, service. Location: It is a 10min drive to Granville island, Stanley park and Gastown. Want to shop or go grab a quick bite, just walk down Robson street. Rooms: Such a stylish room! Wood floors, chic decor, pretty view. Amenities: Man oh man, where do I start? Fancy espresso machine with bomb coffee. Hit water kettle to make tea. Makeup wipes incase you forgot your makeup remover. Nice big bottles of shampoo, conditioner and bath wash. Umbrellas in each room incase you didn't look up the weather and forgot yours at home. Spa robes and slippers. Free rental bikes to ride to Stanley park. Free parking. Refrigerator where you can actually put your food in as opposed to those useless fridges with alcohol and chocolates that are on a sensor. Microwave to heat up your leftovers. Decent pool, hot tub, sauna and exercise room. Service: They were so friendly at the front desk. When we called housekeeping a couple times to help us out with the espresso machine and bring up some plates, they were there within 5 minutes. In the end: I would recommend this hotel for anyone visiting Vancouver. Wish hotels in Los Angeles and Las Vegas took a class from Hotel Blu on service and amenities.

We had an extended stay recently in Vancouver and stayed at this boutique hotel on Robson by the stadium, on the cusp of Yaletown and downtown. Super convenient location to walk anywhere: Yaletown, downtown, waterfront, Gastown, even Coal Harbour. And the hotel itself was terrific - so much so that we plan to stay here again! But it was not without its (minor) downfalls: -as others have mentioned, both my husband and I had issues with our room keys deactivating. It happened almost daily, to his or my keycard, or both. These cards activate the elevators and the parking garage door gate, as well as our hotel room door, so this regularly-occurring "quirk" was super inconvenient. -wow, there is no insulation at all between the hallways and one's room. We heard other doors closing (sounded like slamming!) and people talking loudly (even if they weren't loud, it sounded like they were!). Luckily we are early wakers in the morning, but we were surprised how loud sounds from the hallway were. -we had a few little issues upon check-in (all were resolved, but still, we were surprised they occurred): we were early and our room wasn't ready. Front desk told us to return by 3pm when room would be ready (that's the usual check-in time) but they'd call us if it was ready before then. We didn't get a call but returned by 4:30pm and still, front desk had to make a few calls to housekeeping to see if our room was ready. We had to wait about 10-15 minutes, all luggage and coats in tow, at the front desk, while waiting to see if the room was ready. Finally we were told the room WAS ready and up we went. There we discovered that the door's deadbolt didn't lock (the deadbolt "hole" in the door frame didn't align with the actual deadbolt in the door!). After a call downstairs and another 40 minute wait, we were re-located to another room. Yikes. -a big deal is made online about this hotel's techie bonuses like the in-room iPad and alarm clock/Bluetooth music dock stand and more. Well, the iPad in our room didn't work (kept freezing), and the alarm clock didn't work. The room's Nespresso coffee machine worked for my kid but stopped working for me (insert sad face here!). So... tech stuff is spotty. The good stuff: -the room/s were spotless and well-apportioned, the shower was the best hotel shower all of us have ever experienced, we loved the bathrooms, the towels and bathrobes were really plush, they provide slippers and umbrellas in the room, and the beds were super comfortable. -loved the fact they had a safe in the room. So many hotels nowadays don't. -we loved the lobby with the hanging blue ball lights and the hotel façade with the blue-lit trees. Front desk staff are friendly and there's a big basket of apples for the taking, if you want. -Nice but small work-out room and pool. Clean. -The parking garage was the best hotel parking garage we've used in Vancouver: well-lit, large spots, easy to navigate. Felt very safe and secure and was super clean. Really nice! -we got a good deal on Expedia for this hotel and because I use Expedia a lot, parking was included. Bonus! -check-out was smooth and easy and surprise-free. I even was allowed an extended late check-out if I needed it. Bonus again! All in all, despite the quirks, this hotel was lovely. We definitely will stay here again.

MMM, Not sure how this hotel has 4 stars on yelp. It's really not that great of a hotel. We got stuck on the 3rd floor room 313. Our floor smelled like chlorine, probably because the pool is on the second floor or something, but it was REALLY bad. When we got to our room it looked clean, but then I pulled the blankets to see if it was clean and there was hair, everywhere. IT WAS REALLY GROSS. Like super gross. There was hair on our pillow, comforter, just everywhere. I called front desk and they changed the sheets for us, no sorry no nothing. I def will NOT be back here.

We stayed here and it just open 3 days before hand. It's was hard to find the front but after a drive we found it. But the place looks great. The check in was smooth. We had issues but the staff came right to our room and corrected everything. Each room comes with a Samsung Tablet, a Nespresso machine The shower was great the waterfall felling was great and the window glass shower was interesting. The Wood floor in the room wasn't comfortable but they also supplied slippers. But bed was so comfortable you can lose yourself I would give them 4-5 stars but they missed a lot of little things. A lot of the things in the rooms are so new they still have the no scratch sticky on them still.

It's a nice hotel in Downtown Vancouver and walking distance to many restaurants. The room itself was nice, we stayed at the "loft" room which is a little peculiar as it has only the bed on a second story that you can access via a narrow staircase in the room. No closet space on the second story or really any room, only a bed and tv. While the room I would say is above average, the most infuriating and frustrating part of the stay here were the room keys and elevator system. Because part of the hotel is condos with residents, everything needs a key: doors, elevators, parking garage, etc. The keys seem to stop working after a couple of hours and while you could get into your room, you couldn't use the elevator. You could call for it (without a key), get in, the door will close behind you, but then you'd be stuck in the elevator. The elevator would randomly shoot up and down as you furiously tap the key reader with your key and scream obscenities at it while this metal box held you hostage while going to different floors. At first we thought it was us, but no the front desk staff told us "it happens" and gave us a new key. Still the same issue happens with the new key. As a traveler you're tired, and the last thing you want to do is fight with an elevator and have even trouble getting in or leaving the place. The problem became so intolerable that an employee gave us their key at the third key exchange, and this is all in a one night stay! Even their parking garage, the front desk staff helpfully told us the keys only scan in once and then afterwards it won't scan again and they don't know how to fix it. We were even talking amongst ourselves counting the number of keys we had and how many times we could re-entry to the parking garage because of this. In all, it was a nice place, but management is terrible to let guests deal with a faulty key system when all I want to do is sleep. Other reviews also kind of allude to the key problem as well. On another note, I left an item in the room and called the hotel 3 times over 3 days to ask about it as we'd be passing by Vancouver on the way back to the airport and I could pick it up. They finally called me back on the fourth day when I was at the airport, and by then I had already dismissed this hotel as I knew I'd never go back.

Was surprised with a return trip home after being away for 2 years. I was excited to stay at this hotel because of it's green claims. There was nothing extrinsically green about the hotel. The room was fine - we stayed in #203 a loft suite. The washroom has a glass wall in the shower with an outside control for a shade. Kind of weird but it worked for privacy. The patio area was prison cell-like with no decor/greenery on it and a couple of sad chairs and a table. Furnishings of the room were new (the hotel is new), power curtains etc...washroom located on main floor, bedroom in loft. Kind of a dicey walk when you are 1/2 asleep in a new place however there is a lighted floor area (which will keep you up all night if you are sensitive to light). Also, the phone beside the bed stays lit up with a giant LED panel or something - had to unplug it after the first night to get some actual sleep. Gym, pool, laundry and breakfast area located on the same floor as the loft suites - weird layout to have the expensive suites in a high-traffic area but you couldn't hear any hallway noises while we were there anyway. Gym was fine. 2 treadmills, 2 bikes (low quality) 2 benches, a mash of free weights and some mats/weighted balls. All were clean and in ok condition but the universal machine was dedicated to too many functions so it was really janky to work read: if you lift, you'll be frustrated. Breakfast was just ok, felt like they didn't have enough food out and the way the portions were doled out on the banquet table made you feel like you shouldn't eat too much, that was $40 pp. Central location, stones throw to both stadiums. We rented bikes (free) and toured the city one day - that was a plus for sure. I wouldn't stay here again for the price/lack of "green" as advertised, but it's not that bad.

We had such an amazing experience here 2 times this year with our children. The hotel staff are incredibly kind, responsive and warm - they were prompt when we emailed them questions and I loved the ability to text them as needed during our stay. Our kids LOVED the pool, and the breakfast was delicious. Great location - we will be back!

Stayed here in August and I loved it. I loved the location, walking distance to a lot of restaurants and shops, right next door to BC Place. Modern boutique hotel with very comfortable clean rooms. The room offered a Nespresso machine, smart tv, galaxy tablet with charging port, refrigerator, and USB ports. The bathroom had a life of its own since it's the main attraction to the room but once you pull the curtain down you got use to it. The only draw back was that the shower didn't have anywhere to hold onto so it made things a little tricky. The staff was all very helpful and very friendly checking in and out was very easy and fast. Really liked the fact that they always offered cold lemon cucumber water and green apples in the lobby and they also rent bikes to the guest at no charge (while supplies last of course) This hotel made my stay in beautiful Canda that much more special!

This is my favorite hotel to stay in when I come to Vancouver. The location is super convenient. On the same street as many great restaurants and fast foods. (Coffee shops, Vietnamese, Japanese and Mediterranean and more!) Just a few blocks from the train station too. But the rooms are great. Comfortable and clean beds. Very nice bathroom, shower and commodities.

Stayed here this weekend last minute. Very aesthetically pleasing, the decor is very modern and nice. I was very happy with the room, the bed was the most comfortable bed I've stayed in while in a hotel. Location was great. Staff was helpful. Parking is $30 per night.

Enjoyed my stay here in one of the split level loft rooms. Huge room, spotlessly clean and quiet at night for a good night's sleep. The gym is very well equipped and a brilliant addition is the guest laundry so you can wash and dry clothes at no cost. Excellent location and would most definitely stay there again. The only small negatives were the usb charge points next to the bed didn't work and the in room pod based coffee.. yuck! There are coffee options within a couple minutes walk so suggest going out for coffee in the mornings.

Hotel Blu was a great hotel to stay at. The rooms were nice, the staff was incredibly polite and the location was perfectly situated in the heart of many restaurants and sights, but not in the middle of the busiest part of the city. There were some days I was bummed we were so far from the other side of the city, but it's not THAT far of a walk and it's fairly close to the trains. (We were able to walk to and from the trains to the airport with our luggage and everything). I was quite impressed by the hard floors in the rooms. As a mild germophobe I was put at ease with the cleanliness of the flooring. The downside of this was that parts of the hallway were also hard flooring and although there was carpet through the center of the hall, people's voices carried as they walked through, making the hallway a little noisy. The only thing I wasn't totally impressed with was breakfast. The spread felt small because they try to put out only what they need to at the time to make sure everything stays fresh, but it made me feel like there were fewer options than I really had. That being said, the staff monitoring the hotel breakfast was FANTASTIC. The lady working the buffet knew ALL of the returning guests' breakfast drinks when they waked through the door. She was a gem! Overall I really liked the hotel and the value of what they offer to their customers. I would totally stay here again.

I love this hotel! We stayed here for a week and it's safe to say that we will be staying here in the future. Pros: - Incredibly out-of-this-world friendly, accommodating staff that feel like friends and family and will always help you with anything you might need, or directions anywhere! - Spacious, clean rooms with a nice view. - Modern amenities and a nice in-room version of Alexa who helps you with all kinds of hotel and trip-related things (we asked her, "what's for dinner?" and she had great recs). - Free bike rental! This is amazing, I can't say enough about this. They let us borrow bikes to ride around the entire city all day. You can reserve them in advance. - A shuttle will take you anywhere downtown if you let them know (sooner the better). (One way trip.) - Free in-room Nespresso pods! - Free fast wi-fi! - Convenient location, close to delicious food, convenient markets, right across the street from Rogers Stadium. - Just some really small lovely touches like incense, free apples, and fruit/mint infused water in the lobby. Things I would love to see improved: - There is an awkward curtain separating the clear glass shower wall from the rest of the room but it's operated from the outside! I wonder if kids stay here and they prank each other by raising it. That would suck and be embarrassing - The hotel body wash gave me a fairly bad rash everywhere, I had to buy a bar of soap from H-Mart. I do like that they are refillable bottles rather than single-use plastic, however. - I would love a small rack or shelf inside the shower to hold things like a shower cap, razor, non-rashy soap, etc. There was nowhere to put those things. As soon as you get there, ask for the softer pillows! The default ones are huge and will hurt your neck.

4.25 Stars I was very pleased with my stay at HotelBlu. It is in Yaletown, which felt like a very new part of the city with glass skyscrapers. Step outside the main door and blocks of restaurants are right there, any type of food you fancy. You can easily walk to the water taxis that take you to Granville Island. Our room was huge. (We had just gotten off a cruise and lived in a 214s.f. room). It felt luxurious to have space. My family used the Nespresso machine like crazy. House keeping gave us extra pods for our stay. (Housekeeping was very friendly with big smiles.) We also utilized the refrigerator to store snacks, cheese and yogurt. This saved us the hassle and expense of running out for breakfast first thing in the morning when our 3 year old wakes up at the crack of dawn. I used the gym each day. It is a mediocre gym. The equipment is adequate, but certainly not the quality of high end gyms. For instance, the elliptical machine did not have the upper body function. My main gripe about the gym is that they only had cleaning wipes on my 1st day here. They were out both my 2nd and 3rd stay here despite me going to the front desk specifically to address this issue. We used the pool daily. It is tiny and really only meant for one family. Luckily for us, we were the one family. We had the pool to ourselves each time. The beds were very comfortable. I slept well. I echo several of the reviewers that mention the completely see through bathroom wall that requires the roll down shade for any privacy. The main reason this is NOT a 5 star review is that the noise from the hallway comes right in through the flimsy front door. I heard nothing above, below, or to my sides, but if anyone was in the hallway I could hear everything. If someone is loud in the middle of the night, they could definitely wake you up. This was my main gripe with this hotel. In stark contrast my cruise ship room was almost sound tight. The font desk was superbly courteous and professional. They also provided a free shuttle which my family utilized twice. Bottom Line: I would stay here again since I sleep with ear plugs and bring a sound machine when I travel. I love the location and the hotel room was very nice.

Don't stay here unless you want all your money tied up for 3-5 business days. The hotel pre-authorized our Visa card that my husband used to book the room online with the cost of our full stay plus about $300(US) more as a security deposit for each day of our 3 night stay. Then when we gave them a different card for incidentals at check in, they charged our other card for the full amount of our stay as a pre-authorization as well. Our front desk clerk indicated that it would be 3-5 business days before one of those charges dropped off, meaning the hotel has tied up over $900 for several days of our vacation for no reason. If you've already authorized that the funds were available on one card, why would it be necessary to pre-authorize our entire stay on a card that was only intended for incidentals? The staff simply responded by thanking us for understanding (we don't) and telling us that sometimes this happens if you give a different card at check in. This is the only hotel I've ever stayed in in Canada, the US or any other country that has ever required a security deposit for each day of stay and that cannot accommodate the simple task of using a different credit card for incidentals. Additionally, if this is a known problem, it should have been made clear to us when we attempted to use a different card at check in. The room was nice. The staff was underwhelming. They didn't seem particularly knowledgeable about the area. We checked out bikes from the hotel and asked for information about the best way to get to the sea wall for a ride. The clerk simply printed out google maps and pointed at it incorrectly while trying to tell me where to go. While that route may have been the fastest, it was certainly not the safest or best, as it had us riding on very busy streets downtown. While the room is trendy and pretty, I'd move along and stay somewhere with better service if you're coming to Vancouver.

Had a very nice two night stay at HotelBLU, the location and amenities at the price could not be beat in YVR. With the CAD = USD conversation rate in my favor, it was luxe hotel on a minimal budget. Front desk staff was young and fun, yet helpful and competent. The US to Canada phone situation is sometimes tricky and they were always willing to call a cab or provide the Wifi code one more time. My room was pretty large with a King sized bed and, quite possibly, the softest sheets I've slept on in awhile. Had I not been visiting Vancouver for work, it would've been a special treat to sleep in and enjoy a few extra hours of slumber. But hey, more reason to return! Though I don't love the in-room "sexy shower" (you know, the kind where it's clear glass facing the bedroom?) it's fine when traveling alone. This could get awkward if you were traveling with your parents or a non-significant other. Note: there is a shade on the room facing side of the shower so you could have a little privacy... but not much. Would definitely recommend HotelBLU to other travelers looking for a reputable hotel centrally located and affordable. And you never know, I might be back sometime soon?

This place was FANTASTIC in many ways.. *I like that it was on a street that was walking distance to lots of restaurants. **I LOVE that the floors were wood, or faux wood, NOT carpet. Carpet in a hotel room is just disgusting. I mean, what is on that carpet, anyway?? ***What are the PERKS of the room? 1- A Nespresso machine w/ pods. Can you say "Deliscious Espresso" anytime yopu want it?? I asked for some extra pods and I got them without question. 2- Fridge. 3- Microwave. 4- A robe and slippers. 5- A nice pool, Jacuzzi, sauna and small basic gym. 6- A tablet in the room, and a business center with a printer. 7- Cool bed lights with a tiny little reader light. *It was next to the soccer stadium, something to think about if you are going to go to a game. **The staff was excellent.

Avoid this hotel. They refused me a restroom while I was waiting for my car from valet parking after check out. Not the kind of the service you could expect from such a place.

Very happy with HotelBLU Vancouver: very comfortable bed, excellent service attitude, very good location. Would definitely stay here again.

A cute, welcoming hotel with happy vibe. (Totally enjoyed the strawberry champagne chocolate on my desk)

Excellent hotel for service and staff. Everyone was helpful and friendly. I gave the hotel 3 stars for a number of reasons. For one thing, the heating system in our loft could have been better - while the downstairs portion kept a cool 67 degrees, the upstairs felt like a sauna and it was hard to sleep comfortably in the hot night. The other reason is because the room wasn't very sound proof. At some point, it sounded like there were people sitting on our terrace - every word and laughter could be heard at 1:00 in the morning; every door being opened and shut could be heard. The other strange part of the room was that there were roll up shades that covered the bathroom floor to ceiling window and the shades were controlled on the outside of the bathroom. Weird. Which meant that at anytime, any of your traveling mates could roll up or move the shades and peer into the bathroom whilst you're in there. Again, I say "weird!" Seriously, why do I want someone to peek in while I'm doing a #2? Did I mention though that the staff was very cordial and helpful? For that reason, I would consider staying here again. The hotel was close to a lot of good shopping and it was sort of "out of the way" of heavy traffic. It was also in good proximity to different modes of transportation. And it had a great shuttle service that took you to various interest points in the city - it just didn't pick you up from there.

Convenient, perfect location in downtown Vancouver, nice service, and overall great choice for the price if you're visiting Vancouver.