Claudia Telebar
Google
Mixed Experience – Stunning Views, but Service & Amenities Disappoint
The main highlight of our stay was undoubtedly the incredible views — especially the sunsets — and the proximity to Deìa and Valldemossa, which were easy to reach. Our room was very spacious, including the bathroom, which was a pleasant surprise.
Unfortunately, that’s where the positives end.
Service & Amenities:
• No bathrobes or slippers were provided, which seemed like a basic miss.
• Breakfast was underwhelming — limited options, bland, and pastries tasted supermarket-bought rather than fresh.
• Staff were well-meaning but forgetful — we had to chase things constantly. For instance, a detox juice we ordered never arrived, and additional items like a pillow or tissues required repeated requests.
Dining Experience:
• On one evening, despite the restaurant being quiet, we were told we couldn’t sit outside (despite visible empty tables). Only after insisting were we accommodated.
• The menu was limited, and some items were consistently unavailable. Staff appeared annoyed when asked about them, which felt unprofessional. It would make sense to just update the menu accordingly.
• Bread served with meals was consistently dry.
Room Issues:
• AC didn’t work for half the stay, though it was eventually repaired.
• Small towels weren’t replenished on our last night.
Facilities:
• When asked about a water refill station, reception directed us to buy bottled water at the restaurant. We later discovered a refill in the gym — though not mentioned.
• The gym lacked sanitizing materials, which is concerning in shared-use spaces.
Early Checkout Breakfast:
• The hotel offers a “cold breakfast” for early check-outs, but it consisted only of cold sandwiches and water. I requested pastries instead and was refused — how difficult would it be to include a few croissants?
• It’s hard to believe the chef arrives exactly at 7:30 am when breakfast starts — it raised doubts about freshness and preparation.
Final Verdict:
Come for the views and the location, but manage expectations about service, food, and amenities. A car is essential if you want flexibility and better dining options.
