Hotel Boscolo Exedra Nice

I'm not sure where to start with this, but I hope this serves as a frank review of a mediocre hotel in downtown Nice. We booked it by chance, and my comments are not a criticism of the staff or the hotel itself, but rather an honest account of our experience.||We chose this hotel simply because we wanted to be in central Nice. It looked okay in the pictures and was advertised as 5-star. Spoiler alert: this is not a 5-star anything, and it had a completely different vibe than what we were looking for.||Our initial plan was to stay for five nights, but we left after the first. We incurred two penalty nights, but none of us liked it enough to stay.||What I Liked:|- When we checked out early, the staff was helpful and friendly.|- The valet service was good: quick, easy, and friendly.|- Honestly, nothing else. This was not a great hotel at all.||What Could Have Been Different:|The Vibe: The ambiance, furniture, and the entire feel of the hotel are cheap, old, and unmodern. Nothing seems to have been updated or given any love for the past 15-20 years.||The Breakfast: There was no passion here; just staff roaming around who didn't seem to enjoy their jobs. The breakfast room is split into two different areas. One is dark and moody, and the other looks like a conference room. Nothing about it makes you enjoy your breakfast. The selection isn't very generous, nor does it seem to be of high quality. My feeling is that the other guests felt the same.||The Pool: A complete lack of vibe, sunbeds, and service. I think the problem is that no one with ambition is running this hotel, or perhaps even the hotel chain.||The Concierge: There wasn't a real concierge during the 12 hours we stayed, but the person who was there strongly advised against going to the beach. They had a contract with a private beach but suggested we stay at the hotel due to "bad weather and strong winds" the next day. It turned out to be an awesome day with no wind and plenty of sun.||This hotel is too expensive, too low-quality, and too lacking in atmosphere to recommend or pay their suggested prices. If they halved the price, I might book it for one or two nights if I were alone and on a business trip, but never for a holiday with my family.

Fantastic hotel with great location. Rooms were lovely with a terrace. Lovely touch at night with a turndown service. Chocolate and gold eye masks. Spa and rooftop pool were great especially after a long day sightseeing. Rooms cleaned to perfection and all fresh towels and bedding. Staff were fantastic especially Samantha who checked us in. She was friendly and gave plenty of recommendations for eating and heading out on day trips. She also brought balloons and welcome champagne as it was a special trip with a lovely card from the hotel staff. She was amazing and is a credit to the hotel. Location 7mins to the beach and 7mins to the train station. Perfect for exploring the coast. Will be returning to the hotel in the near future. Thank you for a special stay.

We had a lovely experience here from start to finish. The hotel were happy to accommodate our room requests. The room itself was as expected, clean and nicely presented, but we were pleasantly surprised by the turndown service every night! Staff were helpful and friendly. The spa is lovely, as is the rooftop bar. The hotel's restaurant and bar are very expensive, but that's to be expected. I would happily stay here again.

We have just returned from a three day stay at this lovely hotel. Our room was spacious and very comfortable and unlike other reviews online we did not find the room to be noisy even though it is on a busy street. The location was perfect and we walked everywhere from here. |The lobby is very beautiful and there are fabulous flowers all around even hanging from the ceiling. The rooftop pool was really lovely and warm. |The hotel is extremely clean and we loved the little touches of the chocolates and macarons we were given every evening.|We would definitely recommend this lovely hotel.

Excellent stay. We were a group of 6 friends. |Service was excellent from the moment we arrived, all of the staff were welcoming and nothing was too much trouble. |Breakfast was great - nice choice from the buffet or you could request cooked options. |Rooms were good - we had different rooms sizes between us but they were all good.|Location was great, minutes to walk to restaurants, shops & sights. |Roof pool small - but bigger than other roof pools I’ve seen and service from staff up there was great.

A fantastic place to stay in Nice. The hotel lobby is beautiful, the staff are warm and welcoming, the pool has a fun vibe with great music, and the rooms are very spacious. They have nice little finishing touches like macaroons as a welcome treat. Spa is included in your stay. The location is great and makes it very easy to walk around Nice. Highly recommend for your stay here!

We stayed here for 8 days. We were suppose to only stay for 6 and go somewhere else but we found it so easy to get everywhere from this location we stayed for the duration of the trip. Room was a great size, bed comfortable, impeccably clean. The gym isn’t huge but everything you need, the spa was actually pretty nice. The rooftop pool was ok but it’s a great spot for a beverage and cool view. Location is great. Just a couple blocks from the craziness so it’s quiet and a nice short walk to cafes and the sea. Right by great shopping and blocks away from old city. Staff were overly accommodating and super helpful. We would stay here again

Stayed two nights prior to getting on a cruise ship. Its a lovely hotel and the decor is spectacular and and somewhat unusual. Rooftop bar has a lovely view, lobby is picture-worthy, restaurant had really great food and morning breakfast was very nice. Service was impeccable--especially given that the cruise people had forgotten my luggage in the transfer and a wonderful hotel staff member (Sulliman?) called me on my cell hours later (and luckily before the ship had sailed) to notify me that my luggage was still at the hotel and was under his safe-keeping. Nowadays it's refreshing to have employees take ownership (and not ignore) problems that could end in disaster for travelers--and i GREATLY appreciate that effort.

We loved our stay at the Boscolo. The hotel is beautiful inside and out. Our room was spacious and comfortable. It rained during our visit so we did not get to enjoy the rooftop pool and restaurant. However, we did use the indoor pool located downstairs in the spa. The daily champagne breakfast buffet was delicious, offering everything we could possibly think of. The servers, front desk staff and room attendants were all very friendly and helpful. Our family shot a few games of pool each day just for fun. The stunning, red and white pool table is located near the lobby, across from a white grand piano. We listened to many talented guests sing and play the piano as we played pool. We also met other guests who were return visitors to the hotel. Boscolo exceeded our expectations. I would definitely recommend it for your stay in Nice.

The ambience was excellent. the service was wonderful the concierge made reservations for me for my pre-birthday dinner, and her suggestion to the restaurant was great. the amenities were perfect for a birthday getaway in the pool was worth the visit

Shocking experience. They added over €200 additional random expenses to our bill, and when we asked what they were for they had no idea; there were no signed dockets or evidence, they had just added these expenses and hoped we wouldn't notice. The staff didn't seem surprised at all, as if this was standard practice. We emailed them a few days later to query more expenses (because our bill wasn't adding up) they replied after 5 days to say they would reply soon but since then they've ghosted us and it's been 9 days, and we've been following up. Super unprofessional. The rooms are so so. We splurged for a nice room, but still it was nothing special. And each morning we were greeted by the most horrendous stench from the toilet. I've lived in old towns before so I know how the plumbing can be, but this was on a whole new level. I thought something had died in the toilet. It was extreme. So not exactly a luxury experience. We also found many of the staff to be very rude, and they were rough with our luggage (thought they were going to break the wheels off). Good location, but I don't recommend anyone to stay at Boscolo.

Very nice hotel with wonderful staff. We had our 14mo old with us and the hotel was very accommodating. Excellent location within walking distance to anywhere you'd want to go in town. Loved the spa and pool with the little one. The restaurant had great drinks and we shared the bruschetta which was amazing! Try the mojito - being pregnant I had a virgin one and it was amazing!

Ask for Mariana when visiting the pool. Her service was top notch and really made our stay at Boscolo even more amazing! Will definitely be returning!

Beautiful property in Nice! Old world exterior with a very updated and modern interior. Downside is all the construction as it kind of ruined the ambiance. As it's in a very touristy area be prepared to be charged $$$$ for wine/cocktails/restaurants. Be sure to venture out beyond the "square" and visit all the shops and restaurants in the actual city itself.

This is one of the worst hotels I've ever stayed in. The lobby was beautiful but the tables were never cleaned off, empty and half full glasses were left sitting on them all day. The room was set up so that if you answer the door the person can see directly into the shower(no curtain or anything), the shower leaked everywhere, there was black mold growing on the shower tiles and the towels had large brown stains on them. I told the hotel staff at the reception desk about the issues with the leaking, mold, and stained towels and was brushed off twice. After I checked out they emailed to offer me an upgrade on a future stay - I will not be back. Avoid this hotel!

This hotel is amazing! Everything is clean, white and modern. I was on my honeymoon, so the glass shower in the middle of the room worked well for us ;-) The real treat in this hotel is the spa. They have an amazing indoor pool with a very romantic ambience. I would come here again.

The hotel is beautiful; lobby and rooms are nicely decorated and maintained. Aesthetically definitely a luxury hotel, but service-wise just okay. I had a 6 night stay and had trouble with my keycards. When I checked in the keys didnt work; I went back to the lobby to get them re-coded. 3 days later the keys stopped working again, and again got them re-coded (receptionist said the date was coded incorrectly so they were expired). The final night keys stopped working again (receptionist said they didnt code the right date, again) Regarding the lobby bar, on a Friday night the bar closed oddly early (maybe 10 or 10:30pm). The bartender turned off the music and lights said politely said bye to all the guests in the bar area. We sat there for another 30 minutes to finish our snacks and drinks (during that time a couple of other guests came in thinking the bar would be open). Just a bit odd. Interaction with a particular doorman/bell-hop was offputting; when I was waiting in line to check out he approached us and asked if we wanted to check our bags. I was in the middle of getting things out of my bags so i said no. A couple minutes later when we completed check out, I went to check my bags and he said "I just asked if you wanted your bags checked and you said no" with a snarky attitude Individually none of these are big deals, but collectively throughout my stay it was a sub-luxury experience.

Perfectly good hotel. As the person below mentioned, there is a subway construction out in front, however you can't hear any noise from it inside any area of the hotel. My wife and I were very well taken care of, service was great, at the same time, who comes to Nice to hang out at the hotel?

Beautifully restored old building in the heart of Nice! The rooms are nice sized for a French hotel. Huge king size bed and flat screen TV. Professional and polite service and delicious and generous breakfast buffet. The theme of the hotel is white, as in white exterior, white marble floors and white walls. Even the flat screen TVs are white! My wife and I really enjoyed our stay here.

This hotel does not disclose openly the subway construction in front of the property. They give you ear plugs as the solution to the pounding going on daily. It is messy, dirty, construction debris as you walk to the main boulevard. It is just ok but we will never return. We find Nice not so nice and one big tourist trap. Beaches are rocks and difficult to walk to the shore line. You may want to try other coasts but if I were you, check it out using Google Maps and you will see the ground level view certainly shows what is going on. We found Restaurants in the main area offering tourist trap food and prices that are not value added.

The worst hotel w/ the worst customer service in the world. Booked 4 nights prepaid in October 2018 for a June 2019 stay as part of my honeymoon. Nowhere on the website does it say major construction ongoing outside of the hotel. Arrived to find my expensive room right outside construction which begins at 6:30 am and doesn't end until 12:00 am. Manager will not refund me, and lied about the extent and duration of construction (which has been ongoing for 4 years apparently). Do not waste your $ on this hellhole.

Ah the ol' classic bait and Switch. We booked our rooms for six people on booking.com. We get their and they say oops only one room fits three. The other only fits two. So sadly it's illegal for us to stay in that room. Oh but LUCKILY I can pay 350 euros more for an "upgrade" to a suite! Fine we were in no position to keep switching hotels so we paid it. We then decided we wanted to extend our stay another night because we liked the city. They said yes not a problem for both rooms. Even called back our room to confirm. AND HERE COMES THAT GOOD OL BAIT AND SWITCH AGAIN. Or is it just a flat out lie Now? They called us again just before bedtime to say never mind, you're gonna have to upgrade both rooms to suites if you want to stay bc somehow the other room got "sold out".... Heck no. I searched and booked a nearby hotel right there and then. Using their wifi. Take that! Here comes the BEST part. So in the middle of the night the suite we got started smelling like something died. It was like satan decided to emerge from all the drainage points with a vengeance. We complained. All they did was say "oh really well send a technician" ... Did they ever you ask? Of course not lol. Oh and then to add insult to the injury, when we checked in, we were informed in person and then confirmed over the phone that we would receive complimentary breakfast with our stay. Morning of.... Somehow YET AGAIN, this was not the case. No included breakfast for us. Could they make things worse?? I mean especially after I complained about the VILE stench in the room?! You'd think the LEAST they could do was throw in some cheap breakfast. Not like I was looking for a refund or anything my goodness. We just checked out as early as possible and got the eff out there. BEWARE GUYS-- this place is gorgeous on the outside but once you get inside-- disgusting. Rooms are filthy, shower grout is disgusting, weird stains on the walls. In need of a serious overhaul. NEEDS SERIOUS RETRAINING IN CUSTOMER SERVICE. they have no idea what hospitality means. Do not stay here. You will be disappointed. We ended up booking at the mercure just down the street. Not a fancy hotel like this one claims to be, but service there was EXCEPTIONAL. I would go there any day and pay the same price just to avoid being treated like I'm unwelcome. Shame on you boscolo. You've just lost yourself a would be regular. I would never recommend this place to anyone.

Exceptionally hotel very comfortable and the staff is very welcome mean, helpful and knowledgeable about things to do where to eat. Turndown service with the chocolate is the finishing touch after a long day to come back to your room and see that maid service has tidied up restocked and left a chocolate is wonderful. Breakfast is delicious you're within walking distance if you don't want to eat at the restaurant you can play pool or go to the spa or sit and have cocktails in a relaxed environment. While I was there there's quite a bit of construction going on but they put us on the backside of the hotel so we wouldn't hear the noise which was terrific. I would definitely stay here again.

Should you decide to spend the week on the French Riviera, this 5 star hotel lives up to its billing. Rooms are large and amenities include 2 restaurants, 1 bar, free breakfast, extremely well-appointed workout facility, full spa, sauna, pool, business center and a really cool pool table off the main lobby. Service was excellent and the location is just a couple of blocks off the rail providing easy access to the city. From this hotel to the waterfront is a 7-8 minute walk or a 4-5 minute jog. The lobby greets you with stunning white marble and the rooms are up to date. Internet service was by wire only, except in the lobby and outside the bar where wifi was available. Great place to stay and it seemed reasonably priced given the opulence.

Edit: ***After my initial review we were given a DISCOUNTED RATE (still having to pay more) but then WAS ASKED TO REMOVE MY BAD REVIEW. This along with our room keys never seemed to work amongst other things brings me to give the lowest rating possible. For an establishment to INFLUENCE its own reviews is SHADY. Unfortunately for them I don't believe in such a practice. You want good reviews then EARN them. Any "high reviews" this hotel or even their entire company has received I'd take with a grain of salt. My family will NEVER bother with ANY of their locations in the future.*** Upon arrival we had an issue with checking-in. Zoltan, who was helping us told us there was a problem with our reservation. Basically our reservation of 2 adults and 1 child had only showed up as 2 guests only and we had the only option of taking a suite practically twice our original rate. After making it obvious that we didn't want to do that he told us to find our confirmation from Expedia regarding our booking. We were already very tired, extremely irritated, and hungry (around 11:00PM coming straight from the airport) but went ahead to comply with finding our confirmation info. After some great difficulty (Wi-Fi speed extremely slow) we were able to finally get the booking confirmation info after 30 mins and went back to Zoltan. After showing him that our confirmation was correct and he was obviously in the wrong he just said that the only option was still to take the suite that was again almost DOUBLE the original rate and we would just have to deal with Expedia on our own. Looking at my young tired child and my wife almost about to cry, it took a lot for me to hold back to jump over the counter and just going ape. Instead I asked for the manager and he replied with an arrogant smirk "that would be me." -Rude -Uncompromising -NOT ONCE OFFERED ANY ASSISTANCE other than "pay more or GTFO" I asked for the names of his supervisor and just paid for the suite. Zoltan - this so called "manager" gets a -5 rating that works in hospitality and should look for another job probably as a practice dummy for a proctologist (hell, he might be happier and find it even more "fulfilling". ONLY reason I have a 2 rating is because the room or "suite" as they call it is meh at best compared to all the other places we have been to - but Lorenzo, who was helping us to room, is a 5, a gem, a gold star. I'd expect someone of his calibre to be the manager of such an establishment. TLDR: (-5/5) A-HOLE LITTLE RUNT MANAGER, (2/5) EXPENSIVE MEH ROOM, (5/5) COMPLETELY AWESOME HELP

What a fabulous place to relax, unwind and rejuvenate after a day of touring And shopping in Nice. A definite thumbs up to Ariana at the front desk who is the definition of fine, upscale hospitality with a extra dash of class. She took charge immediately to make sure we felt welcomed and comfortable. Will definitely recommend to everyone I know!!

An exceptional hotel with exceptional service. Should be rated much more than 5 stars. Our room was very large, with a gorgeous bath. The lobby area is a showplace, as is the bar. Everyone went out of their way to be helpful and provide exceptional service. The hotel is pricey, but worth every euro. However, one gentleman went far beyond expectations to help us: Louis. Due to construction on the street in front of the hotel, the road leading directly to the hotel was blocked. Louis came out to our car and came with us to find an alternate path to the hotel. Due to our frustrating arrival experience, he took care of parking our car AT NO CHARGE, + helped unload our luggage. Bravo, Louis. The fitness center at the hotel is very well equipped AND had an indoor pool. Even the elevators are unusual, large with an armchair in each elevator. Ou breakfast was equally terrific. A buffet with lots of choices of fruit, bread, meats, smoked salmon, eggs, salad, juices, hot drinks, etc. Quite the place!

The hotel is beautiful, but the staff could definitely use some customer service classes. The hotel is nice in appearance in which everything is white. Pearly white!!! Rooms are nice but awkward if you are sharing a room with a friend. The shower is an all glass contraption that's right in the middle of the room for anyone in the room to see. There's a pool table in the lobby area with the worst sticks that i've seen in my life. None of them have any tips on them. The reason why I am giving them such a bad review is based on the fact that the shower in one of our rooms didn't work and was basically dripping. The person at the front desk didn't believe my friend and so came up to the room. He insisted that it was not being used correctly by my friend until he realized that yes it was broken. He offered for my friend to use the shower in an empty room but that my friend couldn't stay in the alternate room that night. Does that make sense? I would think that they would just let my friend move over to the room that works. When we complained in the morning at check out, the gentleman at the front desk said that he couldn't do anything and that his manager was not there. I asked him when the manager would be returning and he said that he won't come back for some time since they have 3 hotels in the area and he's the only manager on duty at 1pm on a Friday. I asked for them to take my phone number and if the manager could call us, and he said no that is not necessary as he would let the manager know what happened. Don't know what else to say about this hotel, but I definitely will not be back.

Very nice hotel that does not exactly meet the five star billing. The entire interior including the rooms are white and I do mean a very bright white. It is a bit discerning. Service is good but not perfect, the accommodations are nice but already showing some wear and tear although the hotel was recently renovated. The location is great since it is central to everything in Nice. As long as you handle the "not exactly a five star" hotel without too much disappointment this is a good options when staying in Nice.

How is this a 5 star hotel?!? The pictures looked really nice online but don't be fooled....It's tacky! One night we came back and had to move rooms because there was a rotten egg smell coming out of the sink! This hotel is overall average. If you want luxury, look elsewhere.

we stayed at this hotel during our honeymoon and enjoyed every minute! the service was great - location is prime & the rooftop pool and bar offers amazing views. would definitely return and recommend!

Thought this was a five-star quality hotel, but after staying with them for three nights, I am not sure if it should be categorized into the five-star level. I didn't have many choices when I made my hotel. Since my decision on having a trip to Nice was made only three days before my departure, I didn't have many choices on my reservation. Boscolo Exetra was the only 'five-star' one left at that time and I was fooled by their beautiful pictures shown online. This is an all white hotel located on Rue Victor Hugo. The location is convenient. It is few streets away from the central shopping areas and only takes a 10-min walk to Vieux Ville. The room is quite spacious and well organized, but I found the all-white features annoying after awhile, making me feel like being in a hospital room. Overall, I am quite disappointed and won't stay here again. So, if you are looking for a boutique hotel with exceptional service, this may not be the best choice.

beautiful hotel...bell men, waitresses, bartender, are all fantastic, but the front desk staff and manager are horrible. Arrived after a 7.5 hour flight and they knew that we were getting in at 11am. Of course rooms were not ready which is understandable, but you would think they would prioritize cleaning a room when people are waiting...not happening. Went to lunch and came back over 2.5 hours later and rooms still not done. Then we watched as they checked other guests (so far 4 and counting) in and escorted them to their rooms immediately. My colleague has been checked into his room while I am still waiting in lobby. .The excuses started flying. My favorite was we clean by class of room and we have to clean rooms of people who are already staying here. The manager and staff have clearly failed hospitality 101. Now let me add the kicker...I have stayed in the hotel 4 or 5 times over the past year. Always minor issues that I have chosen to ignore...no more! I will not stay here again and direct everyone who works with our group not to as well. If the manager doesn't care then they don't deserve our business either.

I have spent a few nights at the hotel while on a business trip. Overall, a pretty good value for the money (booked the discount rate through Priceline). The location is somewhat away (a 10-minute walk) from the center of action (a plus for business travelers), but close to the transportation and non-boutique shopping. A truly excellent restaurant Viviers is just around the corner. Breakfast inside the hotel is pretty good. The outside dining recommendations by the staff were dicey: one hit, one OK, one real miss. Mentally take the five star rating down one notch in exchange for a way lower room rate, and enjoy the experience of viewing your significant other inside a glass shower cabin in the center of the room.