Hotel Boulevard, Autograph Collection

Stayed in this hotel for a week for our wedding anniversary.|On arrival staff Ahmed and Irshal were so welcoming and gave us early access to our room. Ahmed was so helpful and sorted our WiFi connection with our phones. Nothing was a bother.||The pool area and staff in the hotel should be given ten stars Faizan Ahmed and Sarfaraz were very attentive to all your needs. They really made time to get to know their customers. Best experience that we have ever had in any hotel. Very sad to leave. Will be back hopefully soon.||Room was very comfortable and cleaned everyday. ||Location very central can have a day exploring or a day by the pool. Faizan also knowledgeable about the area and was extremely helpful informed us on where to go in Dubai. ||Please that all the staff in this hotel making our holiday perfect

Hotel and honestly, everything exceeded expectations. The vibe is modern, clean, and super relaxing. Staff were genuinely friendly and attentive. Rooms were spotless and cozy, and the location is perfect — close to everything yet quiet. Loved the pool and the café downstairs. Definitely coming back. Highly recommended!

We are Gold Elite Marriott Members, and this was by far the worst experience we’ve had at any Marriott property. We booked this stay back in July, expecting Marriott’s usual standards. Instead, we were met by rude, dismissive staff and assigned a so-called “superior” room that was filthy throughout and reeked of drains. The mattress was in a shocking state — the smell was unbearable, and when we pulled back the sheets, what we found was absolutely unacceptable (see attached photos). When we raised this with the reception manager, we were told this was a “good room” and “better than most.” That response alone says everything about how little regard this property has for guests. We have reached out to Bonvoy twice requesting assistance or a refund, but have received no response. To fellow travelers: be warned. This hotel offers disgusting mattresses, unhygienic rooms, and rude staff — a complete disgrace to the Marriott brand.

I had a great experience at Hotel Boulevard, Autograph Collection thanks to Mr. Ahmed at reception. He was warm, professional, and very helpful, making check-in smooth and giving me great tips during my stay. His kindness really made me feel at home—thank you, Ahmed!

My stay at Hotel Boulevard Autograph Collection has been nothing short of amazing. The hotel itself is stunning — beautifully designed, incredibly comfortable, and in the perfect location. Everything you need is just a short walk or drive away, whether it’s shopping, dining, or sightseeing. The convenience alone makes this place a top choice in Dubai. But what truly made our stay unforgettable was the service — especially from Maribeth. She is an absolute gem! From the moment we arrived, she made sure we were comfortable and well taken care of. She went out of her way every single day to check on us, making sure my coffee was just the way I like it and ensuring we had everything we needed. Most importantly, she looked after my child with such warmth and care — something that any parent deeply appreciates when staying away from home. Maribeth is genuinely sweet, kind, and goes above and beyond in everything she does. She made us feel welcome, valued, and truly at home. Her attention to detail and heartfelt service added a special touch to our stay, and for that, I’m incredibly grateful. I would highly recommend Hotel Boulevard to anyone visiting Dubai — and if you’re lucky enough to meet Maribeth, you’re in the best hands!

Thank you for the wonderful hospitality. We had very comfortable stay staff is nice and helpful. Clean room and loby, appreciation for nishchal as very active and supportive staff. Defenelty come back in future.

The hotel location is great; only 10 minutes walk from Burj Khalifa and Dubai Mall.||Ahmed and Sandeep from concierge provided outstanding service. They were very helpful answering all our queries and assisting as required such as organising taxis for us.

I am currently staying at this property for five days, and unfortunately, I feel compelled to share my concerns based on the experience so far. From the moment I arrived, the service fell short of expectations. No one offered to assist with my luggage—not even the bellboy—which left an impression of poor hospitality and a lack of professionalism. The restaurant on the first floor was also a major disappointment. There was no sense of attentiveness or service culture. No staff approached me to ask if I needed anything. It was evident that the team lacked proper training, and the overall experience was well below the standards expected of a Marriott property. Most concerning, however, is the internet connection. It is extremely unreliable—practically unusable. I’ve been unable to conduct basic Teams calls or meetings, and speed tests confirm the connection is well below acceptable levels. I’ve had to rely on my own mobile data to stay connected, which is both inconvenient and unacceptable in a city like Dubai, known for its high-speed connectivity. Having stayed at numerous hotels around the world, I am genuinely surprised and disappointed by the service level here. A stay at a reputed property like this should reflect care, professionalism, and efficiency—none of which I’ve experienced thus far. I sincerely hope management takes these matters seriously and implements immediate improvements.