Hotel Bourgoensch Hof

We stayed in this hotel for three nights earlier in May. We really enjoyed our stay. The hotel staff were extremely friendly and the location is fantastic, about 750 metres from the main square. We loved the fact that the hotel was actually on the waterside and is one of the oldest hotels in Bruges. Breakfast was good with great views over the water from your table. The rooms were absolutely fine and we chose not to upgrade to a 'water' view and looked out onto the road in front of the hotel. Would certainly stay here again.

We were coming off a nightmare dealing with VRBO, and on check in with Gerard he instantly was excellent. Wish I could have stayed here more, the rooms are comfortable, the staff was kind and great. We will not return if we can't stay here.

We stayed at Hotel Bourgoensch Hof in July in a Standard Room with Bath. The room itself was surprisingly spacious, bright, and felt freshly renovated with a white design. It kept some lovely character touches too - an old-style circular window, exposed beams, and windows that opened out into a quiet courtyard with a small fountain (no screen on windows, but high enough to be out of reach from small children). The seating area with a little table and two chairs was a nice bonus. Amenities were solid: large TV, safe, fridge, plus a kettle with mugs, tea, and instant coffee provided free of charge. The bathroom was very big and spotless, though the shower head was quite small and the water pressure weak. It’s a tub/shower combo, so worth noting if accessibility is a concern. Where the hotel fell short was the service. Housekeeping staff were friendly, but the front desk wasn’t very welcoming. Check-in involved waiting around for someone to appear (there is a bell at the desk to ring for service, but can take a few minutes to have someone show up) then being handed an iPad to input all our details again, which felt tedious. Had to pay some extra fee too which was unclear. Later on, the desk often wasn’t staffed, which made it hard to ask for recommendations or get help (our room phone also went unanswered, so maybe it isn’t used). In the evenings you need your keycard to access the hotel and rooms, but with no staff present, it could be tricky if one person had the key or you misplaced it. Other things to know: you’ll either need to climb a narrow, winding staircase or take a very small elevator that just fits two average-sized people (with a manual pull-open door). Not a dealbreaker, but something to be aware of if you’re claustrophobic or have mobility issues. The Wi-Fi was free but slow. On the plus side, the location is excellent! Bruges is very walkable and the hotel puts you right in the heart of it. Overall, the room was fantastic and comfortable.

Not for the faint of heart. |I'm not quite sure if the hotel is under construction, or renovation, because there is nothing on their website that states that's the case. But one of the housekeepers apologized for the chaos and said it was. I had booked a double room with two twin beds for a trip with my grandson and was very adament about that in my reservation. I also never book breakfast, instead preferring to explore a town for it's options. On arrival, the front desk clerk tossed me an ipad and asked me to fill in the information. One of the questions was whether I wanted to use my same credit card used to book the room to pay for the room. I answered 'yes'. When I returned the ipad, the clerk asked me for my credit card and I said I had answered 'yes' and would he please use that card and he argued in a very rude manner that he needed it anyway. He then proceeded to charge me for breakfast on it as well as the room, which when I discovered that error minutes later, created a huge to do that took 24 hours and two other desk clerks plus the owner to resolve... The circuitous route to the room, down steps and then up steps, then a doorless lift, which stopped halfway up the shaft, causing a bit of panic but then forcing us to head back down the ground floor only to push '2' again and then thankfully make it to that floor with all our luggage - the unfinished walls and hallways later - we finally found our room and one queen size bed... Luckily it was a split bed, two twins shoved together, so we could reconfigure the room to get what we had booked. The bathroom was odd, tiny towels to be used as bath towels rather than hand towels (?!), plastic cups, not even a soap dish, no tiling, and generally an unfinished feel, I have to say the hotel felt more like a Travelodge, than what appears as a charming antique which one would assume considering their website and photos: the room we had was barren and about as charming as a dental office. The only good thing was the location, but with the center of town outside the window, it was far from quiet.

The location is excellent, right in the heart of Bruges, and the staff were friendly and helpful. Unfortunately, the overall experience was let down by the cleanliness, which wasn’t up to standard. - I expect my bins emptied daily which they weren’t nor was the bed made everyday. An associating room didn’t get a towel change. The rooms felt very outdated and in need of renovation, and there was no air conditioning, which made it uncomfortable. Breakfast was also disappointing, with a very limited selection. With some improvements, this hotel could be much better, but as it stands, it didn’t live up to expectations.

Its location on a lively shopping street in the heart of Bruges is the best thing about this hotel. We walked from the train station in about 15 minutes and were able to visit all attractions on foot. It was great to be only minutes away from The Markt and Burg Square, with plenty of cafés and restaurants close by.|We enjoyed our 3 night stay in a 3rd floor budget room with a city view, which was clean but small and quite basic. |The internal layout of the hotel is rather quirky and adds to its charm. |We chose to have breakfast on one morning. The quality and variety of the food was adequate but not exceptional. While the room has a lovely view of the canal, it does feel a little tired.|Overall a good experience at a price which reflects its great location in a beautiful city.

Please do yourself a favour and book a CORNER room ( 2 canal views). Possibly the best view of the canals in Brugge. We were on the 3rd floor corner room - just so great to sit & watch the world float by. The staff were pleasant, the downstairs bar was very atmospheric. We didn’t have breakfast there so can’t comment. If we returned to Brugge we would definitely stay there again.

Bourgoensch Hof is in a fantastic central location in Brugge, very close to historical sites and canals. The hotel is in an old building, so you have to overlook some shortcomings. Don’t expect too much from the structure itself. In our room, the toilet and bathroom were separate, but there was no sink in the toilet, which was a bit inconvenient. Also, there was no cooling system, or we couldn’t figure out how to use it. Normally, I’d give it four stars, but the staff member Mikel (or Micheal) was incredibly kind, genuine, and warm, which made a huge difference. I’d definitely recommend it, just don’t expect modern amenities.

We were pleasantly surprised at how quickly and efficiently we checked in to this charming hotel. We booked a room with a view and we were pleasantly surprised at the view. This is a small hotel within walking distance of the market. We walked from the train station. That walk was about 1 mile from train station. All roads and sidewalks are cobblestone. It was doable but a little challenging with our suitcases. I paid extra for the breakfast and room with the view. It was so worthwhile. We often opened the shutters and enjoyed the view while sipping a nice bottle of French wine. This town is well worth exploring. It is very walkable with 54 bridges crossing the beautiful canals. The architecture is of 14, 15 and 16th century. Thank goodness the beauty was not destroyed by WW 2. As we are in our room you hear the clipity clop of horse drawn carriages taking tourist around this charming city

What to say? The hotel is clean, the bed is comfortable, the view (partial canal view) was charming. Downside for me, the woman who checked us in seemed so bored, unhelpful, and actually annoyed. She was only interested in giving a standard spiel. We asked a question about the trains and she gave us her standard 'go back to the train station and ask them' spiel. The fellow checking us out the next day, same thing. Annoyed that we interrupted his coffee and chat with some fellow in their food service area when we asked to check out. The room lighting was about as helpful as a candle. Very poor lighting. To me the town folks seemed annoyed at the tourists in general even though it appears to be the city's main source of revenue. The market place was full of kitch from China as were many of the shops. The food was atrocious. The beer is good, the waffles are great, the chocolate is divine. Would unfortunately recommend a pass on the hotel as well as Bruges. You can get their chocolate in Paris.

Great location; strong wifi everywhere in the hotel and room; great breakfast choices; helpful staff; bathroom is tiny but they provide face towel, hand towel and bath towel and toiletries. Blow dryer, fan, extra pillows and blankets available. English Channel is available, plugs/ outlets in good location in the room; water kettle, coffee, tea provided. Our most favorite hotel all week. Great value for money! I recommend it strongly! I will be back for sure. Thank you Johanes and staff!

This was a beautiful hotel, very close to the market square with a great view of either the canal or the street. Even the street view is nice because you can open the windows to hear the bells of the church along with watching the clippity-clop of the horse-drawn carriages every now and then. You can also see down the street to the stores, along with over the tops of the buildings to several spires of beautiful churches near and further away. There is a great hotel bar attached, which also serves snack foods. You can sit along this bar which faces the canal. Rooms were clean and well appointed and the staff were all very friendly and accommodating. We had to leave our luggage after check-out and they were super gracious, even when we came back to the hotel to drop a couple things off, leave again and come back again. They also let me charge my phone while we sat in the outside bar having a drink. Would definitely recommend this hotel to others.More Date of stay: July 2019

Loved Bruges, sooo cute and quaint, and so is this adorable little hotel we stayed in! It's located right on the canal so when you walk to the front of the hotel, you'll always see people walking to the canal location, great views and pictures. The room itself was small, but manageable, beds were basically twin sized beds pushed together, small tv as well, but the bathroom was the fun part, they didn't have a shower head holder thing so you had to try to maneuver to shower on one side of the tub to not get any water out on the floor. This place does come with free breakfast, they had boiled eggs, all the bread you could want, cold cuts and cheese, brie cheese mmmm...sooo yummy, definitely filling. Overall, wasn't a 5 star hotel but I really liked the quaint and warm feeling you feel here, would suggest strongly staying here.

Quaint hotel with a friendly staff. Excellent breakfast view of one of the tranquil canals. Reliable and free WiFi. Centrally located. Walls are a bit thin and traffic could be heard from our room. Ask the front desk for a cab to take you to the train station (7 euros).

Cute little hotel right in the center of Brügge and right on the river. Every attraction was less than a 5 min walk. If you are a beer lover this is the spot. 2 amazing beer spots right next door. Rooms were clean and cozy. Very small but how much time do you spend in your room.