kelly C.
Google
Update to original post below: After I posted the original review below, Director Alexandre Mahieu met with me and my wife to discuss the issues set forth below. Mr Mahieu was very apologetic and professional. He addressed both concerns and explained the plumbing issue. His explanation was reasonable and acceptable. He also addressed our other concern and agreed it was a training issue that he addressed. We are extremely pleased with how he addressed our concerns. Accordingly, I am changing my evaluation of the room and service.
Original Post: My wife and I decided to celebrate our 38th wedding anniversary in Paris. This hotel was recommended by a friend. On day two October 11, 2025, we did not have any hot water in the sink or shower. We brought this to the front desk personnel attention. She verified this to be true. A second employee instructed us to turn on the hot water in the shower then the sink. We could not bathe because we had non refundable timed entry tickets to a tour and needed to be on our way. . Needless to say this was not acceptable. Another guest experienced the same and was relocated to another room.
On October 14, 2025, we were in an intimate position when there was a knock on our door. The door immediately opened before we could respond to the knock. To say the least this was extremely embarrassing. From that point on, we decided to leave the don’t disturb sign on our door. We brought this to the attention of the front desk personnel. She said more than likely an employee was replenishing the water and she offered us a glass of champagne. We were insulted and ultimately declined the champagne. .We were in room #52.