Madeline Lee
Google
This hotel is NOT to be recommended to any US tourist to Puerto Varas, it does not meet the standards of a boutique hotel as Trip Advisor categorizes it. I disastrous, totally neglected by management. The rooms here are just a plain rooms with a bed, no chair not stool to sit on, and needless to say about any table .
I had to write notes to the owner on the window sills.
They use rattan trays as night stands where one can not possibly clean it because of all the holes it has, so all the dusts are incrusted in the rattan, just disgusting.
Room #9 has a really bad leak from who know when because
the drywall and plasters are all scattered on the rooms floor and housekeeping has not reported such a horrible sight. It took a
guest, myself to make such report since there are mold on the wall and floor is dirty and nobody cared.
I developed an headache just staying there for one night because the place was booked solid.
Everything looks old and seeing my dirty rooms I didn't even want to sit in any couches in their living room.
There is very steep cement staircase to reach the hotel lobby, no ramp to pull your suitcases, and the wooden railing for this dangerous stairs is falling apart, all the rusty nails are exposed.
The price to stay here must be well below the other "boutique"
hotels for anyone wanting to stay at this dump.