Hotel Boutique Casona de la China Poblana

The place is just so beautiful, the room is just a time capsule that takes you back to the 18th century. I got to The Hotel early at 12, and I didn’t expect them to just offer me the room at that time, so that was a very pleasant surprise. It’s perfectly located next to one of the main churches and very close to all the main attractions in Puebla. You can also get complimentary coffee at any point of the day or night from a Nespresso machine, just outside my room

It was a highly anticipated stay in late June and early July of 2025 based on all the nice but old reviews. But it turned out that we couldn't even get the basic services such as hot water in the showr and the bathrooms. It was brutal to take cold showers and wash hands in cold water in this cool/cold city even during the summer time. Staff were nice but no one was around at night so we had no one to turn to. This beautiful hotel was empty and it felt like a ghost town at night and early morning. It seems like this nice place has been abandoned for a long time, while other places nearby were hustling and happening. Breakfast included was very basic and nothing special. But the manager was nice to offer us some refund due to the unavailability of hot water. But that was three months ago and still no refund. Highly recommend you stay in other places, and not this one from the "past" and still in the "past".

This is an update based my periodic communication with this hotel. We didn't have hot water during our 2 night stay in late June. There was no one onsite after dark.And the hotel was empty and like a scary ghost town. After having read so many outdated good reviews from long time ago, we hoped for nice breakfast but it was a la carte and very basic foods. This hotel may be nice in the past but it's apparent that it has passed its prime quite some time ago. The hotel manager Veronica told us that they would refund us one of the two nights. But after many attempts in the past 6 months to inquire about when the refund will be processed, there was never a definitive answer and now just not responded at all. Don't expect any help to carry your luggage up through the steep concrete steps and just don't expect help for anything because there's no one around. See if you're lucky to have some hot water to shower and wash hands.The bottom line is there are many great options at lower prices. As they don't want to pay anyone to work at night, the security is questionable too.

The Restaurant in this Hotel boutique is my favorite in Puebla. I make a point of coming here every time I am in town! The "degustación de moles" is amazing! I also love the mole Rosa (mole de piñón). Excellent service and marvelous food! Gourmet and creative, fresh and original.

On our way to the Zocalo, I stumbled upon a grand statue inside a historic building and felt compelled to explore further. I ventured in and discovered a restaurant within the Hotel Boutique Casona de la China Poblana. The menu was enticing, so we decided to enjoy lunch in the lovely courtyard. With the entire restaurant to ourselves, we savored delicious food and drinks, complemented by attentive service. The owner, noticing us taking photos by the impressive statue, graciously offered to capture a picture of us. Overall, it was a truly delightful dining experience! Note that we were not hotel guests.

We really enjoyed our three nights here. The location is perfect, lovely rooms done in the colonial style but with a large modern bathroom. Great breakfast and service. The only thing to be aware of is that all of the guest rooms are on the upper floor and there is no elevator. The hotel staff will gladly help you with your luggage, but you need to be able to climb the stairs.

One of the finest hotels I’ve ever stayed in. My beautiful room had stylish décor and extravagant bathroom. Each morning it was a great pleasure to have breakfast in the lovely courtyard, featuring seasonal fruit, toast, egg dishes, juice and coffee. The location in the historic center is superb. Most importantly, the hotel staff members are experts in customer service. I had a personal emergency during my stay. The hotel manager and restaurant manager went out of their way to show tremendous kindness to me, which I will never forget. I am so fortunate to have stayed at this wonderful hotel.

This is a charming old hotel just off the Zocalo. The sfaff are wonderful and the Presidential Suite was the quietest place I have ever stayed in my many travels in Mexico. There are one or two other quiet rooms that don't face the streets (its on a corner), best to call and ask the names of the rooms. The staff spoke basic English.||The complimentary breakfast and welcome cocktail were very good also.||My only issues were that the internet was spotty to non-existent (I am sure they will fix this soon) and the big tub in our suite had insufficient water flow to fill in less than an hour. ||Stay here and enjoy the proximity to the centro, the colonial feel of the hotel and the lovely staff.