Luz de Luna Hotel

If they would update the rooms to match the environment like the lobby and restaurant, it would help a lot. We were in the 3-bed room facing the alley. Sheets are old, torn, and stained. Mattresses are sunken in and old, they need to be refreshed. The walls are stained and paint is peeling. The cleanliness is very questionable. There was absolutely no hot water. The toilet seat fell off while I was using it, completely broken. Barely any electrical outlets in the room, not near the bed. No lamps, just harsh overhead lighting. Old, noisy fan provided for cooling. Some windows were facing ours and we heard techno music and smelled marijuana smoke blowing in at 3am, impossible to sleep. Bad, narrow parking situation. Looks really pretty from the outside and the lobby but the rooms show a complete lack of care for the property. It's sad to see the owner leaving defensive feedback on the low-scoring reviews. I can't tell if they're just rude or actually unaware of how bad it is. The bad reviews are true, at least for the room we were in. This person has not reinvested in keeping their property updated and functional.

So this place is in a safe neighbourhood. However the facilities are quite below expectations. I had no switches in my room and the bedding and bathroom did not seem very clean. I found hair in the toilet and it was not cleaned.

The worst sleep we had in Costa Rica! The rooms are very basic, with stained curtains hanging off a rail not even attached to the wall, paint flaking off the walls, hard mattress, mould in the shower and not even a side lamp. Worst of all are the very loud trains that go past every 10 minutes starting from 04:30 running until nearly 23:00, which was the worst thing possible for our early flight the next day!

Okay location, not too far from the centro. Rooms were okay, though the TV was not working. Owner was very helpful and kind. It’s fine for a night. Also, mind the staircase as it’s dark!

We spent a night here. The bedroom was dirty. One of the beds had dirty linen we had to request change of bed sheets (they never offered to change us of room). The bathroom was dirty, there was dirt behind the toilet sink and toilet seat. Tiles in the shower were mouldy, rubbish bin lid was dusty, and there was dirt behind it. My friend found some hair in the bathroom as soon as we got there. And my other friend found a piece of toe nail on her bed (they never offered same one we asked for change of linen). The place is not ugly but clearly the housekeeper clean only where you can see, just a lazy job. We got better and cleaner accommodation in Costa Rica for same price or less. Disappointing.

This was a great place to stay for what we needed. We arrived in San Jose with the plan of getting the pink bus in the morning. At first, I was surprised by the room as it gives more of a hostel feel and it is older which is the only reason I knocked it a star (beds and pillows are old). BUT, and I hope you've read on, the service and breakfast made it worth it. We got to sit in the back which has tables and drank wine with the resident cat. Even though it's a happening neighborhood, it was really nice to relax in a quiet space. The breakfast was so good and the coffee was excellent. We had a peaceful night sleep and the pink bus picked us up at the front door the next morning.

The staff at the hotel are super friendly. Breakfast is fabulous with really good coffee, we loved the way the coffee was filtered and served at the table. The rooms are relatively simple but comfortable. The low price for the room makes it a great value stay. There is no aircon but there was a cool breeze when we were staying. The hotel also serves brunch and there are many restaurants near by.

I had to check out at 12.00 and wanted to take a quick shower before this after my morning run. Now, the hotel cut the water at 11.45 for an hour because of an emergency. Of course that’s completely understandable, but when I asked the receptionist if I could then take my shower after the reparations she told me without any remorse that I had to check out at 12.00 without exception. She also didn’t provide another solution or even attempted to think of an alternative. I deeply regret her lack of flexibility and compassion in this case since the lack of water was out of my control and deeply unexpected. Now I had to take my flight completely sweaty and dirty. It’s not about standards, I don’t blame anyone for the lack of water, but I would have expected some minimal degree of human decency and effort to solve this in an acceptable manner.