Marcin Ciecholewski
Google
At around 8 a.m. on 4 July, my colleague and I went to reception to ask for an invoice for our stay at the hotel between 29 June and 5 July. We communicated with the receptionist in English. However, after printing the invoices, we noticed some errors, such as incorrect names and addresses. Such errors do happen, of course, and in such cases, hotel guests and receptionists should show each other kindness and understanding. However, the receptionist who served us was clearly impatient and reluctant to help. She also made it clear that we were disturbing her and wasting her time. The problem was resolved, though, and we received correctly completed invoices. Nevertheless, I must admit that this was the first time I had encountered such rudeness and a lack of respect from a receptionist. After all, the matter was simple: correct the invoice details and provide the invoice to the hotel guests.
The invoice (rechnung 24168424) bears the signature 'Es bediente Sie: Selam Deboch'.