Hotel Bristol Palace

Excellent hotel in a prime location. Very welcoming arrival, with special compliments to Davide, the polite and professional doorman. Valet parking with a private garage gives complete peace of mind. I stayed in several rooms, all with high ceilings and a classic interior, creating a refined atmosphere. The staff are courteous and proactive, with special thanks to Sara at reception for her personal recommendations. I am a returning guest and will gladly come back again.

Everything was perfect. The location within an easy walk to and from many of the sites, the attention to detail (cleanliness, comfort, breakfast) in the hotel itself, the valet parking was quick, and most importantly the staff was extremely helpful and friendly. We came with our dog and he was made very welcome too. I would definitely recommend and will stay there again on future trips to Genoa which is by the way an amazing place.

This is my second stay at the Bristol Hotel in Genoa, and once again it exceeded my expectations. The staff is exceptionally friendly and accommodating—you truly feel welcomed and cared for from the moment you arrive, and they genuinely make you want to return. The hotel itself is timeless and beautiful, with an elegance that never feels dated. A wonderful experience all around, and a place I will happily come back to.

The hotel is centrally located in the heart of Genoa. |Its location allows you to reach many points of interest. |Upon entering, you are immediately surprised by a refined fin-de-siecle Art Nouveau style.|The rooms are furnished with antique and elegant furnishings. |It has a lovely elegance, accented by its signature elliptical staircase that seems to spiral up into suspended space. |The continental breakfast offers a wide selection.|Very friendly and helpful staff.|The bathrooms in the rooms probably need an update, some of them still don't have a bidet.

We had a good stay at this hotel. The hotel itself is beautiful and full of history. The staff were great and extremely friendly and attentive. The rooms were spacious and comfortable. I only have two comments : during winter the rooms are somewhat hot and night can be uncomfortable. The other comment is that the soundproofing of the rooms is not great. At night there was a lot of noise coming from the street that we could hear.

This has to be the most incredible hotel we've ever stayed in! It felt like a palace the moment you walked in. Our stay was Jan '25 and the Christmas decor was still up, wow, so gorgeous! Our room was like a fairytale with the perfect picturesque from the windows to the drapes, just breathtaking! I loved the moment you stepped outside you were literally walking on marble floors and close to all the best shopping and restaurants! The bar staff was super friendly and made us feel welcomed! We loved our stay here!

We selected the hotel because of the video on its website, a clear nod to the cinematic mood of Grand Hotel Europa. Warm tones, slow pacing, nostalgic elegance. It suggested a place where reality might feel softer and more human. That atmosphere mattered to us. It framed the stay before we ever arrived. The reality is cooler. More formal. More distant. Not unpleasant, but unmistakably different from what the video evokes. The contrast lingers throughout the stay. Life, as always, is not a film. The staff reflects this. They are polite, correct, and responsive. They are not proactive. When something is asked, it is handled well. What is missing is anticipation, the small gestures that arrive before you need to speak. Two issues ultimately anchor this hotel at four stars. We were woken at 8:15 AM by the sound of a jackhammer removing a concrete floor. That same drilling was still going on when we left the hotel. And the bed, shaped by two deep indentations, quietly erodes what should be restorative sleep. One genuine highlight deserves mention. This is an exceptionally dog friendly hotel. Not as a slogan, but in practice. Traveling with a dog here feels easy, natural, and sincerely welcomed. Bristol Palace is elegant, historic, and professionally run. But when a hotel chooses to communicate through cinema, it invites comparison. Here, the atmosphere on screen is warmer than the one you step into. Four stars. Five would require the warmth to arrive before you have to ask for it.

Beautiful hotel, great breakfast and friendly staff but completely let down by the room climate. The air conditioning is advertised as individually controlled, yet it’s simply switched off outside summer. My room was over 24°C with no way to cool it down. Opening the window isn’t an option due to heavy city noise and exhaust fumes. For this price range, such discomfort is unacceptable. A hotel that claims to offer air conditioning but doesn’t deliver is misleading guests. Not worth the money.

Gayle and I stayed at the Bristol Palace for our last night in Italy before heading home. It has a nice elegance to it, that is accented by its signature elliptical staircase that seems to spiral up into suspended space. We stayed on the 6th floor which gave us a view both up and down. We didn't spend a lot of time in Genoa, but the Bristol Palace is centrally located in the heart of Genoa and gave us a chance to see a great many interesting sights within a relatively short walk from our Hotel. It's not far at all from the Ducal Palace, the Carlo Felice Theatre, Old Port, and the most significant museums and historical buildings. We also didn't spend a lot of time in the Room, as were out most of the time exploring. However, the bed was comfortable, the shower was full and hot, Wifi was strong, and a good breakfast was served. And at around 140 Euros per night (including the mandatory Tourist Tax), it was a good value for the money.

Nice hotel near center of town. The clerk was funny and said 6th floor but no elevator... Just kidding. We asked for top floor and didn't hear any road noise. Had a nice breakfast on the terrace outside. We are going to look for a fun museum nearby and then go to see our son at Clemsons architecture program here.

This was a fine start to our European tour. This old-style hotel was beautiful, and the staff was very attentive. When we arrived, on our anniversary, we were told our room had been upgraded to a suite. It was lovely, with an extremely comfortable bed. I highly recommend this hotel.

Love love love this hotel!!! Beautiful and elegant room, centrally located..can't wait to go back!

Beautiful hotel with comfortable high quality rooms. Well located and friendly staff. Mix up with room on booking was resolved quickly with little fuss.