Kalpesh_Mumbai
Google
We were a group of 3 families (3 couples and 3 teenagers), who stayed for 2 nights at the British House hotel early last month. Unfortunately, there was some drama at the start, although it was soon sorted out and eventually we really enjoyed our stay. Upon check-in (which was post midnight), we realised that the booking was for 3 persons rather than 9 (our mistake, we had somehow overlooked this on the booking voucher) and also that none of the rooms was on the ground floor (probably the hotel's mistake, as we had earlier communicated to them on WhatsApp that one of the couples might have issues negotiating the stairs, but at the time of check-in, both rooms on the ground floor were occupied). The issue on the group size was thankfully resolved in some time, once the manager Temo called up the owner Mr. Shota who came in pretty soon and agreed to accommodate the additional guests and also offered us a discount on the extra payment for the additional guests. ||||Other than the 2 rooms on the ground floor, the others at the hotel can be accessed through a narrow wooden staircase, which can be a bit of a challenge for some. The staff does help with the luggage though. One of our rooms was accessible only through a narrow spiral staircase. Other than that, no complaints really. The rooms were spacious, and bathrooms spotlessly clean. The hotel itself is located in a quiet residential area. ||||The breakfast is made-to-order. We requested for vegetarian options, and we were served a decent variety - khachapuri, grilled veggies, salad, fruits, Georgian sweet rice, oatmeal and of course bread and tea / coffee. ||||The word that comes to mind for the hotel is 'quaint / cosy'; and the word to describe the team would be 'warm'. Overall, we had a comfortable stay. Surely recommended - only word of caution would be to take note of the stairs in case that troubles you.