Y9611LNcelial
Google
My husband and I stayed at the Hotel Brueghal for 3 nights starting September 5th. Shortly after leaving Lille and arriving in Paris, I noticed what I initially thought were mosquito bites, only to realize they were actually bed bug bites. These caused significant discomfort, intense itching, and several sleepless nights. My husband also had bites, though his reaction was not as severe as mine.||||Upon our return to the UK, I emailed the hotel to inform them of the issue, hoping they would address it and prevent future guests from experiencing the same problem. I even included photographs of the bites as evidence. I didn't ask for compensation or a refund.||||The hotel’s response, however, was astonishing. They claimed that an "expert" reviewed the photos and determined the bites were from mosquitoes. They even stated there was "no need to give a paid diagnosis." It's difficult to comprehend how they could confidently confirm the cause of the bites without inspecting the mattress or the room for signs of bed bugs. Their dismissive attitude and lack of concern for the well-being of their guests was disheartening.||||I can’t help but wonder how many other guests who reported mosquito bites might have actually been bitten by bed bugs. Based on this experience, I would strongly advise caution before booking at this hotel.