Hotel Cabo de Hornos

Situated in a great spot in the heart of downtown Punta Arenas, this hotel is modern, well-designed, and has excellent ambience. Views from the rooms are amazing, especially on the higher floors that face the Magellan Strait in tower 2 (just watch that incredible sunrise). A good amount of dining, shopping, and other conveniences are walking distance away. Note that we did experience the loud noises of cars "putting on a show" in the wee hours of the night. This is obviously not the hotel's fault, and more a general symptom of staying in the city center.

Although the hotel is beautifully designed, the rooms are tiny and they don't even have a closet, no kettle, just some hanging space. We were leaving very early one morning and were going to miss breakfast. We arrived at 5 minutes to 11PM. We had been on the road all day and were hungry. They said we were too late the restaurant is closes at 11, I said it was 5 to 11. They said you are too late! There is no room service. ||We were leaving very early the next morning. We asked if they could give us a banana and some bread in a bag or box. They said no it would cost $28 per person. We said that we were not eating breakfast. They said breakfast was free!!!! ||Although beautifully decorated, the service is bad, the attitude is indifferent. There was no duty manager to speak to for 2 days, and he/she failed to call me after leaving word at the front desk 2 times. Pity, they think just because it is pretty they don't need to accommodating and hospitable!

We stayed here for 1 night on our way to Torres Del Paine. Had a nice room, in the newer section. It had a nice view of Strait of Magellan. It is right in the middle of town so walkable to anywhere.||The buffet dinner was excellent with lots of choices at dinner especially the seafood and the desserts. Breakfast buffet was very good as well.

It's a nicely designed and modern hotel in a good spot to explore the town. It is however rather impersonal. The rooms too are nice (great view from Tower 2 over the Straits) though for some reason the beds are on rollers and move around a lot! For a hotel of this standard I expected a bit more than an empty fridge in the room and not to find the previous guest'spyjamas under the pillow; implying that new bedsheets had not been put on the bed - never come experienced this in many years of travelling. One tip : avoid the top floor (7) of Tower 2 - the rooms can be nosiy as the hotel's heating system is situated on the roof above them.

I've stayed in amazing hotels but this one doesn't make the cut and never will for the way they work their system. They have a tower 1 and tower 2 system and apparently there is no way to choose that. Tower 1 has no water, barely any lights, no tea or coffee, no bathroom supplies, and no normal hotel things. The people staying in tower 2 are apparently treated better than tower 1. When we asked to have our room changed, the receptionist said they are booked and that the guest has no way to choose where they get to stay. But if there are people coming after me and still getting tower 2 on choice, it makes me think they are being pure racists. I even asked her, I want tower 2 for next time how does it work. She said it doesn't, apparently it's based on availability but it's their choice rather than the guest. Completely ruined our holiday moods.

How is this place a 4 star hotel where the person finds out if you are getting a room in old tower 1 or new tower 2 by the time you get to the hotel? Shouldn’t you pick that option when you are booking the hotel so the reservation is clear if I am getting AC or not in my room (tower 1 vs tower 2). How does a 4 star hotel not have AC in one set of rooms? Why does this 4 star hotel have such slim picking breakfast options? I’d rate this place 3 star at best. You are better off paying a little less and getting better options. South American hotels and South America as a continent need to raise their standards compared to the rest of the world.

Large hotel in the centre of town. We were given a room in the old block, facing onto the square. It was extremely noisy during the night (cars racing in the square). There was no aircon. If we wanted to open the window, we needed to have the curtains open. So sleep quality poor. Breakfast was good. If you stay here, ask for a room in the new block.

Hotel was stunning. Shampoo, conditioner and soap supplied in the shower. Food was great. Great location. Beautiful park, market, shops and restaurants nearby. Short walk to the walk. Staff were friendly and helpful. I stayed in Tower 2. Absolutely loved my stay here. I was awoken one night by a strange loud noise that I suspected was a fire alarm, but staff and everyone I knew in Tower 1 were unaware of any noise. There was lots of construction nearby, but it was odd that someone would be doing construction at like 4 AM.

Stayed here as part of our Antarctica tour. It's a solid 4 stars for me. It's beautiful, centrally located and the staff is helpful and friendly. They also have a nice bar and serve delicious pisco sours. The beds are nice and soft, but the included shampoo, conditioner and body wash didn't feel like they were very good quality. Some of the rooms are definitely better than others, though and their breakfast is just ok. When we arrived, the check in process was easy. Their restaurant and bar is swanky and modern. I like the interior design. We got into the elevators and they were a bit small and dated. Our first set of rooms at this hotel were great! They had views of the square and the main city. It was beautiful! We cracked the window to get some cool air moving through the room. I like beds soft like this and so the beds were great for me, but I can see how they wouldn't be everyone's favorite. I liked the big showers and the water pressure was awesome. There was also quite a bit of counter space and they have those magnifying mirrors in the bathroom too. On our second time staying here (after Antarctica), we were given junk rooms facing the construction of another building. The room itself I think was smaller too, and had a slightly different layout. Breakfast included juices, cereal, breads and pastry, deli meats and cheese, fruit and scrambled eggs and breakfast potatoes. It was good, but I just felt like it was missing something. We walked around the city a couple times from the hotel. It's really steps away from lots of restaurants and old buildings. I recommend visiting the fish market for a lunch of freshly fried fish. We didn't eat lunch or dinner at the hotel, but plenty of people did.

Very nice hotel - I especially like the lobby/bar decor. Chic calfskin chairs with glowing marble tables. Rooms are spacious and comfortable, nice view of the square though the windows could use an outdoor wash. They provide you with a bottle of water which is a huge plus but it'd also be nice to have a mini fridge to keep things cold. Nice shower/bathtub with hot water + hairdryer in bathroom. Lighting above bathroom mirror/sink could be improved a bit. They have WiFi and a safe in the room. This is also the first hotel that has had washcloths!! Big TV, three heaters throughout the room, three large windows that can open to get some air. It would also be nice to have a full length mirror in the room, maybe on the back of the door. Overall very friendly, helpful staff - I wish I could stay here an extra night :) Breakfast was average but they do have an omelet station

This hotel is in a central, downtown part of Punta Arenas close to the water, shopping, and restaurants all within walking distance. The hotel lobby is welcoming and the common seating spaces are actually really uniquely decorated with cowhide upholstery and lighted tables. Very cool. Our king room was on the 5th floor. Upon our arrival the 5th floor smelled of rotten sewage. Very unfortunate. The room itself did not smell as badly as the hallway did. We reported this to the front desk and they sprayed some sort of deodorizer. The room was clean and welcoming with a large window that looked out onto the park/plaza in front of the hotel. The furniture was a bit worn and dated but overall it was a comfortable, clean place to stay. A bottle of sparkling wine was placed in our room after arrival (perhaps as a result of booking through Expedia). WiFi worked well Breakfast buffet is included with the room and it is very Chilean with mostly cold offerings of meat, cheese, bread, but you can also order scrambled eggs or an omelet. [Try Wake Up! for a great breakfast in Punta Arenas) Service was just so-so. It seems great customer service has not been taught to Chileans the way it has been taught in the US, so don't expect anything outstanding. This was a one night stay after traveling from Torres del Paine and Puerto Natales. It's perfect for that scenario.

I stayed one night here as my tour company booked me a room here the night before the tour, and left very impressed. Check in was a breeze and we were pleased to be offered breakfast for free upon arrival at 8am. Our rooms weren't ready, as we assumed, but we were given keys as soon as we finished breakfast about 45 minutes later! Perfect, as we needed a shower! Definitely impressed by the service. Hotel Cabo de Hornos is located right in the center of town, across from the park, and definitely near to all the shops and restaurants. The restaurant area inside is very nice, with quite a cozy bar (note they wouldn't let us enjoy a bottle of wine we had with us, corkage fee wasn't an option), though at times the staff was a bit slow here. Breakfast covered the essentials, nothing too special, but it hit the spot. I will note that my toilet seemed to flush a bit slowly when I first checked in, and then began not flushing. Reception promptly sent up someone to plunge it and it worked fine until the end of my stay when it seemed to be flushing slowly again. Not sure of the pricing here, I imagine it is higher than nearby places due to location and how nice the atmosphere was, but I'd definitely stay here again if back in the area!

Back in Punta Arenas I found myself again sipping Martinis in the only Bar I feel strongly about to recommend: the Bar at the Cabo de Hornos Hotel. The superb Barman -a genuine gentleman- prepares the real thing, and he's the only one in town that can do it. Can't miss it if you're here visiting. Happy hour Martinis is for real here!!!

Beautiful place in supreme location. Didn't encounter employee happy to see me or in any way pleasant. We got very sick with food poisoning at nearby pita sandwich place and had to stay an extra night. No concern or effort to help us. And learn Spanish or expect very little communication.