bacely
Google
This is one of those hotels that tries to be 5-stars but keeps missing the target. For over €400 a night, we expected better service and a higher attention to details. For examples bathroom that work properly (bidet wasn’t working, shower wasn’t draining), plenty of parking as they said there would be), no attitude from some front desk staff members, quality of the beach towels (and not signing them out?!?), etc. I would suggest that management spends some time in true high-end resorts and then be realistic about trying to achieve that for themselves. It’s okay if you don’t want to be 5-star, just don’t pretend that you are. Also something to watch out for…|PROS|- nicely designed rooms, clean, spacious|- large pool and proximity to hotel beach|- great complementary breakfast buffet|CONS|- pool is ice-cold and not heated|- no control over room AC|- overpriced restaurants|- and everything mentioned above||For hotel management, here are some specific examples of what you can do now that you know better.||1) If the main parking is full and you tell an elderly customer to park in the overflow lot down the hill, don’t expect them to pay €15 to get the car for them in the following day. Either absorb the consequence of overbooking and offer the complementary valet, organize yourselves better with assigned parking spots based on room location, or charge for parking so that you don’t have a supply/demand issue.||2) Don’t be cheap by having guests sign out sub-par beach towels that are the older ripped ones from bathrooms. Especially since on some days you sign them out and on other days you don’t. Also, if you are not getting guests to sign them back in at the end of the day and we just throw in a large bin - what’s the point? Instead, you should have better-quality, beach-sized towels, in each room. You can even have them in a nice “v-retreats” beach bag that guests can purchase upon departure if they wish. You’d look a bit more sophisticated/less cheap and optimize pool attend responsibility.||3) When a guest tells you there’s an issue with plumbing/washroom, put yourself in their shoes and try to resolve the matter quickly rather than waiting for the 3rd complaint to do something about it. Offer a solution that helps address their concerns during their stay. If the shower tiles are not properly installed (and others have reported this), own up to it. It’s okay, and even respected, to say “we are aware of the issue but we haven’t had a chance to repair it yet this season”. Offer a solution instead of making the guests deal with the problem on their own.||I hope this review will better inform guests and also provide the hotel with opportunities for improvement.
