Andrea H.
Google
I would not recommend this property, and we are leaving a negative review. We booked the accommodation for our trip to Austria, but one day before our planned arrival our three-month-old baby became seriously ill and we had to cancel the trip. I immediately contacted both the property and Booking.com. The hotel agreed to a change of dates, but despite this, they later charged us for a night that we did not use. Booking.com’s support was acceptable, but the hotel’s support was extremely poor. I spoke several times with Booking.com and sent multiple messages to the hotel, but the hotel was unhelpful. I would not recommend this property, and we will certainly not choose this accommodation again when visiting Vienna.