Chris G.
Yelp
It's the box where they keep the bed. Nice enough, but little things add up to keep me from rating higher. To wit:
1) I get the impression that the front desk and the hotel restaurant is staff by people getting their degrees in hospitality management. Eager to please, but not always terribly sure what to do.
2) The AC. Again, nice comfortable bed. But just weird little things. For example, if you aren't running the air conditioner at arctic blast levels, the humidity gets so high, that condensation starts to form on every surface. Maybe it was our room. I don't know.
3) The room. We had two queen-sized beds. The one closest to the door literally had a six-inch gap between the side of the bed and the wall. I mean, you have to squeeze into the bed. Who designed this? Who thought it was okay?
4) The shower. A nice, spiffy shower stall with a glass door. Except, to turn on the shower, you have to actually walk into the shower rather than reach in and wait for the water to warm up. A trivial thing perhaps, but these things count.
5) The restaurant. I didn't eat a meal there. But walking in there and ordering two cups of coffee is an ordeal. Hand someone a twenty-dollar bill, and you'd think you'd just handed them Deutschmarks. They look at it as if to say, "What do I do with this" and then walk down to the front hall to get change. Then they come back and say, "They don't have change at the front desk." Sigh.
6) The bar. Next to the front entrance, acting as the entry to the restaurant. We were part of a wedding, so we already had our beers. The TV is playing the game. So we stroll in there, beers in hand, to catch the game. "I'm sorry sir. If you didn't buy your beer in here, you can't be in here." I know the guy was doing his job. But if you are a guest of the hotel, what does it matter? So I had to stand on the threshold of the bar, my forbidden beer in hand, craning my neck to watch the game.
So the place was a little better than a Hampton Inn. But not all that from a guest experience. Putting Crimson Tide memorabilia everywhere doesn't make up for its shortcomings.