Ash P.
Yelp
Avoid this hotel, unless you want to be a victim of a bait and switch scheme! They claim the hotel is completely renovated and re-decorated rooms, but there are maybe 2 or 3 in the whole hotel. They show you the pictures of the nice rooms to get you to book a room thinking that's what you are getting, and when you get there, the room looks worse than a Super 8 or Motel 6.
The overall welcome at the reception desk was great with the exception of Madame Sauzay, the manager, who was HORRIBLE. Problems started when we were assigned to a sub-standard, dark, dingy, sleazy and smelly room not fitting the internet photos or our reservation request. Things escalated as did her rudeness and belligerence from that point. She wouldn't let us, the customers, speak and was constantly interrupting us.
There was a big confusion to get assigned to a room nearly large enough for two adult people. The size of the room was rather unsatisfactory because there was not enough room to move around our luggage. Also, we were checked into our room without the advertised free internet connection for three days, which was necessary for business relations. Besides that we were overcharged upon checkout for the appropriate room exchange and Madame Sauzay threatened to call the police if we couldn't pay the extra charges that she imposed.
The other hotel reception staff Pauline and Aubin were extremely courteous, polite and professional. Madame Sauzay is a pollution to the hotel staff and should be replaced. From what we heard, she acts like this with all customers of the hotel. According to the website we booked this hotel through, this hotel has gotten MANY negative complaints.
The hotel is rated 3 stars, which by American standards is 2 stars. It really should be rated 1 star by European standards and 0 stars by American.
Avoid the headache, confusion and stress by staying somewhere else!! For the price they charge, there are far better options nearby that may be cheaper.
I suggest the All Seasons Paris 15 Lecourbe. Their WHOLE staff is courteous and very, very helpful. They even went above and beyond their duties to make sure their guests are happy. We had no problems with their internet working from day 1. Their breakfast was included in the price and had a big variety of breakfast options, unlike the Hotel Carladez.